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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver high-quality care services and manage branch operations.
- Company: Balmoral Health & Social Care, a friendly and supportive workplace.
- Benefits: Competitive salary of £35,000, career growth, and a chance to make a difference.
- Why this job: Join us to impact lives positively while developing your leadership skills.
- Qualifications: SVQ Level 4 in Health & Social Care or working towards it, plus managerial experience.
- Other info: Flexible working hours and opportunities for professional development.
The predicted salary is between 35000 - 49000 £ per year.
Balmoral Health & Social Care are currently recruiting a dedicated Registered Domiciliary Care Branch Manager to join our friendly and dynamic team in Stirling and Clackmannanshire. If you are passionate about care, have excellent communication and managerial skills, can work under pressure, and have a drive to succeed, then look no further and apply now.
About The Role
The ideal candidate will have to ensure the delivery of high-quality care services consistent with the expectations and preferences of service users and commissioners. They should be professional, polite, and attentive whilst also being accurate and should be able to represent the business at a senior level, both internally and externally. Candidates will be responsible for the managerial overview and day to day control of the branch. They will have to manage business performance and ensure effective strategic planning and management for business growth. They should always be prepared and responsive and willing to meet each challenge directly.
Job Responsibilities:
- Ensure that all company policies and the requirements of commissioners and regulators relating to the assessment of service users' needs are complied with fully and consistently.
- Ensure that the company's systems, including policies and procedures, designed to effectively manage care delivery and promote quality are fully and consistently implemented.
- Actively solicit the views of service users and commissioners on the services provided.
- Monitor service compliance with customers' requirements and specifications.
- Investigate thoroughly and rigorously any complaints received in relation to the services provided.
- Ensure that complaints are responded to in accordance with recognized good practice and the company's Complaints Procedure.
- Take effective action to address areas of dissatisfaction, poor performance or failure to meet customers' preferences or expectations.
- Prepare monthly reports for the Operational Support Managers on complaints received and the action taken in response to these.
- Co-operate with the Care Inspectorate, Local Authority Commissioners and other auditors examining the service.
- In liaison with the Trainer and SVQ Assessor, ensure that effective strategies are in place to meet the identified training needs of staff.
- Maintain all staff are SSSC registered as per regulatory requirements.
- Ensure that the branch continues to achieve the requirements for Investors in People recognition.
Job Skills, Qualifications & Education Requirements
- Must hold or be working towards an SVQ Level 4 in Health & Social Care/Leadership & Management Award.
- At least 2 years managerial experience in a care setting.
- Track record of growing a domiciliary care business.
- Experience and good track record of business relationship management with Public Sector.
- Proven track record in managing resources.
- Proven leadership, interpersonal and communication skills.
- Sound and robust ICT skills and knowledge.
Additional Requirements
- PVG Membership.
- SSSC registration (must be maintained).
- Evidence of ETW in the UK.
- Travelling will be required with this position.
- Out of Hours working will be required with this position, in line with business requirements.
- On-Call availability will be required at the start of the role, but this may change and be amended in line with business requirements.
Job Types: Full-time, Permanent
Salary: £35,000.00 per year
Locations
Registered Manager in Scotland, Stirling employer: Balmoral Health and Social Care
Contact Detail:
Balmoral Health and Social Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Registered Manager in Scotland, Stirling
✨Tip Number 1
Network like a pro! Reach out to your connections in the health and social care sector. Attend local events or join online forums where you can meet people who might know about job openings. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching Balmoral Health & Social Care thoroughly. Understand their values, mission, and the specific challenges they face in domiciliary care. This will help you tailor your responses and show that you’re genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on common questions for managerial roles in care settings, and don’t forget to highlight your leadership skills and experience in growing a domiciliary care business.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t hesitate – hit that apply button and show us what you’ve got!
We think you need these skills to ace Registered Manager in Scotland, Stirling
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your managerial experience in care settings and any relevant qualifications like your SVQ Level 4. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for care and how your communication skills can benefit our team. Be sure to mention specific examples of how you've successfully managed care services in the past.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Talk about how you’ve grown a domiciliary care business or improved service delivery. We love to see results and how you’ve made a difference in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Balmoral Health and Social Care
✨Know Your Stuff
Make sure you’re well-versed in the specifics of domiciliary care and the expectations of the role. Brush up on relevant policies, procedures, and regulations that Balmoral Health & Social Care adheres to. This will show your commitment and understanding of the industry.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you successfully managed a team or improved service delivery. Highlight your managerial skills and how you've handled challenges in a care setting. This is your chance to demonstrate your ability to lead effectively.
✨Communicate Clearly
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Be ready to discuss how you would engage with service users and commissioners, ensuring their needs are met while maintaining high-quality care.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to care management, such as handling complaints or ensuring compliance with regulations. Think through your responses ahead of time, focusing on your problem-solving skills and ability to remain calm under pressure.
