Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to deliver high-quality domiciliary care services in Dundee.
- Company: Balmoral Health & Social Care is a friendly and dedicated provider of health and social care.
- Benefits: Enjoy a competitive salary, career growth opportunities, and a supportive work environment.
- Why this job: Make a real impact in people's lives while developing your leadership skills in a rewarding sector.
- Qualifications: Must have managerial experience in care and be working towards an SVQ Level 4 in Health & Social Care.
- Other info: This role requires on-call availability and travel; perfect for those seeking a challenging yet fulfilling career.
The predicted salary is between 28000 - 42000 £ per year.
Balmoral Health & Social Care are currently recruiting a dedicated Registered Domiciliary Care Branch Manager to join our friendly and dynamic team in Dundee. If you are passionate about care, have excellent communication and managerial skills, can work under pressure, and have a drive to succeed, then look no further and apply now.
About The Role
The ideal candidate will have to ensure the delivery of high-quality care services consistent with the expectations and preferences of service users and commissioners. They should be professional, polite, and attentive whilst also being accurate and should be able to represent the business at a senior level, both internally and externally.
Candidates will be responsible for the managerial overview and day to day control of the branch. They will have to manage business performance and ensure effective strategic planning and management for business growth. They should always be prepared and responsive and willing to meet each challenge directly.
Job Responsibilities:
- Ensure that all company policies and the requirements of commissioners and regulators relating to the assessment of service users' needs are complied with fully and consistently.
- Ensure that the company's systems, including policies and procedures, designed to effectively manage care delivery and promote quality are fully and consistently implemented.
- To actively solicit the views of service users and commissioners on the services provided.
- To monitor service compliance with customers' requirements and specifications.
- Investigate thoroughly and rigorously any complaints received in relation to the services provided.
- Ensure that complaints are responded to in accordance with recognised good practice and the company's Complaints Procedure.
- To take effective action to address areas of dissatisfaction, poor performance or failure to meet customers' preferences or expectations.
- To prepare monthly reports for the Operational Support Managers on complaints received and the action taken in response to these.
- Co-operate with the Care Inspectorate, Local Authority Commissioners and other auditors examining the service.
- In liaison with the Trainer and SVQ Assessor, ensure that effective strategies are in place to meet the identified training needs of staff.
- To maintain all staff are SSSC registered as per regulatory requirements.
- Ensure that the branch continues to achieve the requirements for Investors in People recognition.
Job Skills, Qualifications & Education Requirements
- Must hold or be working towards an SVQ Level 4 in Health & Social Care/Leadership & Management Award.
- At least 2 years managerial experience in a care setting.
- Track record of growing a domiciliary care business.
- Experience and good track record of business relationship management with Public Sector.
- Proven track record in managing resources.
- Proven leadership, interpersonal and communication skills.
- Sound and robust ICT skills and knowledge.
Additional Requirements
- PVG Membership.
- SSSC registration (must be maintained).
- Evidence of ETW in the UK.
- Travelling will be required with this position.
- Out of Hours working will be required with this position, in line with business requirements.
- On-Call availability will be required at the start of the role, but this may change and be amended in line with business requirements.
Job Types: Full-time, Permanent
Salary: £35,000.00 per year
Registered Manager employer: Balmoral Health and Social Care
Contact Detail:
Balmoral Health and Social Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Registered Manager
✨Tip Number 1
Familiarise yourself with the latest regulations and standards in domiciliary care. Being well-versed in these will not only boost your confidence but also demonstrate your commitment to high-quality care during interviews.
✨Tip Number 2
Network with professionals in the health and social care sector. Attend local events or join online forums to connect with others who can provide insights or even referrals for the Registered Manager position.
✨Tip Number 3
Prepare to discuss your previous managerial experiences in detail. Think of specific examples where you successfully managed a team, improved service delivery, or handled complaints effectively, as these will be crucial in showcasing your suitability for the role.
✨Tip Number 4
Research Balmoral Health & Social Care thoroughly. Understanding their values, mission, and recent developments will help you tailor your approach and show genuine interest in becoming part of their team.
We think you need these skills to ace Registered Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your managerial experience in a care setting, particularly any achievements related to growing a domiciliary care business. Use specific examples that demonstrate your leadership and communication skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for care and outlines how your skills align with the job requirements. Mention your experience with compliance and quality assurance, as well as your ability to manage resources effectively.
Highlight Relevant Qualifications: Clearly state your qualifications, especially if you hold or are working towards an SVQ Level 4 in Health & Social Care or a Leadership & Management Award. This will show your commitment to professional development in the field.
Showcase Your Problem-Solving Skills: In your application, provide examples of how you've successfully addressed complaints or challenges in previous roles. This will demonstrate your ability to handle pressure and respond effectively to service users' needs.
How to prepare for a job interview at Balmoral Health and Social Care
✨Showcase Your Passion for Care
Make sure to express your genuine passion for the care sector during the interview. Share personal experiences or stories that highlight your commitment to providing high-quality care and how it aligns with the values of the company.
✨Demonstrate Managerial Skills
Prepare examples from your previous managerial roles that showcase your ability to lead a team effectively. Discuss specific challenges you faced, how you overcame them, and the positive outcomes that resulted from your leadership.
✨Understand Compliance and Regulations
Familiarise yourself with the relevant regulations and compliance requirements in the care sector. Be ready to discuss how you have ensured adherence to these standards in your past roles and how you plan to maintain them in this position.
✨Prepare for Scenario-Based Questions
Anticipate scenario-based questions that may be posed during the interview. Think about how you would handle complaints, manage staff training needs, or respond to service user feedback, and be prepared to articulate your thought process clearly.
