At a Glance
- Tasks: Deliver top-notch customer service and resolve enquiries efficiently.
- Company: Join a leading group in the road transport industry with a rich history.
- Benefits: Competitive salary, potential bonuses, and a supportive work environment.
- Other info: Enjoy a structured work schedule with opportunities for growth.
- Why this job: Be part of a dynamic team making a real difference in customer satisfaction.
- Qualifications: Strong communication skills and previous experience in a service role.
The predicted salary is between 31000 - 32000 £ per year.
HTC is a privately owned group which began in 1970 under the Vales Group of companies in Watford, Herts.
They were one of the first dealers to take on a DAF franchise in the UK.
The company was acquired by Ballyvesey Holdings in 2007, a privately owned group established in 1970 whose main activities are in road transport, trailer manufacturing, vehicle and construction equipment sales and supportive services to the road transport industry.
An excellent opportunity for an experienced Service Advisor to join HTC Group (DAF) You will be working as part of a team delivering a first class, professional customer service ensuring that where possible customer enquiries, payments and complaints are resolved at the first point of contact.
- Key duties and Responsibilities
- To work as part of a team delivering a first class, professional customer service ensuring that where possible customer enquiries, payments and complaints are resolved at the first point of contact.
- To greet customers in a friendly, professional and courteous manner.
- To undertake general administrative duties to ensure the smooth flow of work within the Customer Service Reception.
- To give repair estimates and price quotations and offer repair suggestions.
- Register new vehicles
- Ensure invoices and taxing vehicles are completed accurately and on time.
- Locate unavailable items from other suppliers and arrange for delivery or pass order to stock control.
- Handle all internal and external customers and suppliers with courtesy.
- Adhere to Health & Safety Policies and Procedures at all times.
- Preferred Qualifications and Experience
- Excellent communication and interpersonal skills.
- Ability to work under pressure.
- Previous experience in a Parts or Service advisor role.
- You must be PC literate with a working knowledge of administration procedures.
- Have an understanding of the commercial vehicle after market operation.
- Hours
- Monday – Friday.
- 5 Days rotating 07.00-17.00 or 09.00-19.00 and 1 Saturday in 3 08.00 – 12.00 between £31 – 32k, with a possible OTE of £35k
We are an equal opportunities employer and we welcome applications from all suitably qualified persons
At Heathrow Truck Centre your right to privacy is important to us.
By applying for this job, your information will be entered into our recruitment system.
This will enable you to register for job alerts, apply for jobs and for us to help you find your next role.
To read our full privacy policy please follow the link: https://www. htc-heathrow. com/privacy-policy/
A NOTE FOR RECRUITMENT AGENCIES
Heathrow Truck Centre and all group companies do not accept speculative CVs.
Any unsolicited CVs received will be treated as the property of Heathrow Truck Centre and your Terms & Conditions associated with the use of
CVs will be considered null and void.
We have an experienced Talent Acquisition Team in place who are ready and willing to work with you, but do not send CVs unless explicitly requested by the Talent Acquisition Team in respect of a specific vacancy.
Unsolicited CVs sent in any situation where we have not directly engaged your company in writing to supply candidates for a specific vacancy will be considered a “free gift”, removing all liability for fees and will in no way establish any prior claim by your company to representation of that candidate.
Submission of unsolicited CVs to us by your company will be deemed acceptance by your company of these terms, and agreement by your company that these terms are the totality of any commercial or contractual relationship between our companies in respect of the candidate(s) whose unsolicited CVs were thus sent.
Service Advisor- Belvedere employer: Ballyvesey
Heathrow Truck Centre is an excellent employer that values its employees by fostering a supportive and collaborative work environment. With a focus on professional development, team members are encouraged to grow their skills while delivering top-notch customer service in the dynamic transport industry. Located in Belvedere, employees benefit from a competitive salary package and a commitment to work-life balance, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor- Belvedere
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ballyvesey. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ballyvesey before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor- Belvedere
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ballyvesey:Your cover letter is your chance to shine! Tell us why you want to work at Ballyvesey specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ballyvesey!
How to prepare for a job interview at Ballyvesey
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
