At a Glance
- Tasks: Lead the service department and ensure top-notch customer satisfaction.
- Company: Join a well-established group in the road transport industry.
- Benefits: Enjoy a competitive salary, bonuses, private healthcare, and a car allowance.
- Other info: Be part of a supportive environment with opportunities for professional growth.
- Why this job: Make a real impact by managing a dynamic team and improving service performance.
- Qualifications: Proven experience in Aftersales/Service Management and strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
HTC is a privately owned group which began in 1970 under the Vales Group of companies in Watford, Herts. They were one of the first dealers to take on a DAF franchise in the UK. The company was acquired by Ballyvesey Holdings in 2007, a privately owned group established in 1970 whose main activities are in road transport, trailer manufacturing, vehicle and construction equipment sales and supportive services to the road transport industry.
We are currently looking to recruit for an experienced aftersales manager to join our team in Belvedere.
The Role:
- Manage the service department, ensuring internal, retail and warranty work runs efficiently.
- Oversee a team of mechanics and office staff, ensuring work is complete to a high standard and on time.
- Manage service department processes, identify improvement areas and solutions.
- Organise mobile service work for call outs and update customers.
- Develop and maintain customer relationships.
- Work towards key targets for service performance and growth.
- Manage, coach and upskill staff when required.
- Ensure all department members are working in accordance with group H&S policies.
- Monitor the regional market with respect to new competitors and carry out analyses of the competition/benchmarking in Services.
Preferred Qualifications and Experience:
- Excellent communication and interpersonal skills.
- Good working knowledge of MS Office.
- A proven and solid Aftersales/Service Management background is essential.
What we can offer:
- Competitive salary plus bonus.
- Private Health Care.
- Car Allowance.
We are an equal opportunities employer and we welcome applications from all suitably qualified persons.
Aftersales Manager- Belvedere employer: Ballyvesey
HTC is an excellent employer, offering a supportive work culture where individual responsibility is valued and employees are encouraged to grow through ongoing training and development opportunities. Located in Oxford, the company provides a competitive salary package along with a £2000 signing bonus for direct applicants, making it an attractive choice for skilled HGV Technicians looking for meaningful and rewarding employment.
