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For Companies At a Glance
- Tasks: Supervise food and beverage operations, ensuring quality and customer satisfaction.
- Company: Join Bally's Corporation, a leading global casino-entertainment company.
- Benefits: Competitive pay, diverse work environment, and opportunities for growth.
- Why this job: Be part of a dynamic team that values innovation and customer experience.
- Qualifications: Experience in hospitality, strong leadership, and multitasking skills.
- Other info: Work flexible hours in a vibrant, fast-paced environment.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Bally\’s Corporation is a global casino-entertainment company with a growing omni-channel presence. It currently owns and manages 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states. It also owns Bally\’s Interactive International, formerly Gamesys Group, a leading, global, online gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally’s Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.
The Food & Beverage Supervisors support F&B Customer Service Managers (CSM) in driving an efficient and profitable food and beverage operation. The F&B Supervisor is accountable for supporting the CSM’s in the responsibility of the daily operations of the business that prepare and serve food and drinks (kitchen, valet and bars) to the external and internal customer base. The role has responsibility for supervision of quality control, staff engagement, staff productivity, inventory, and health and safety compliance. The vision of the role is focused on supporting the management team in maximizing sales and revenue through customer satisfaction.
Please note, we operate 24 hours a day, 7 days a week to provide an exceptional gaming experience for our valued guests. This means that as a member of our team, you may be required to work unsociable hours, including evenings and weekends.
So, what will you be doing?
- Deals with and resolves customer queries and disputes in accordance with Company procedures.
- Supervise and coordinate the activities of F&B staff.
- Coach staff on upselling, product knowledge and customer service.
- Maintain quality control for all food and beverages served.
- Oversee inventory, order supplies, and minimize waste.
- Ensure compliance with health, safety, and sanitation standards.
- Train & mentor staff to maximize productivity.
- Assist in menu planning and special event organization.
- Provide day-to-day operational support and oversight.
And what are we looking for?
- Previous experience in food and beverage or hospitality.
- Strong leadership, communication, and organizational skills.
- Ability to multitask, work under pressure and self-manage.
- Knowledge of food safety and hygiene standards.
- Food Safety Level 2.
- Stocktaking experience and knowledge.
DNA / Values
At Bally’s, we are driven by a set of core values that we like to call our DNA. We strive to embody our DNA and keep them at the heart of everything we do!
We areAlways Ready to embrace change, adapt, and do what it takes to delight our customers. We believe thatYou Make the Difference, which is what gives our players the best experience and keeps them coming back. We areAll One Team, looking out for each other, respecting diversity while connecting through a common purpose. Our teams areLearning Every Day by showing constant curiosity and the drive to learn from successes, mistakes, new experiences, and the people around us. At Bally’s weLove to Lead by thinking differently, seeking innovation, and always looking for ways to raise our game.
Equal Opportunities
At Bally’s, we are committed to promoting equal opportunities in employment and working conditions. Diversity, Equity and Inclusion are important to us, and we encourage a culture where everyone can be themselves at work. We believe passionately that employing a diverse workforce is central to our success, this is our superpower.
We do not discriminate against employees or job applicants on the basis of race, colour, nationality, ethnic or national origin, age, sex or sexual orientation, gender reassignment, religion or belief, marital or civil partner status, pregnancy or maternity, political opinion or disability.
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Food and Beverage Supervisor employer: Bally's
Contact Detail:
Bally's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food and Beverage Supervisor
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the food and beverage industry. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Show up in person! If you’re eyeing a specific venue, pop in and ask to speak with the manager. A friendly chat can leave a lasting impression and show your enthusiasm for the role.
✨Tip Number 3
Be ready for a trial shift! Many places want to see how you handle the pressure of a busy service. Brush up on your skills and be prepared to showcase your customer service prowess.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Food and Beverage Supervisor
Some tips for your application 🫡
Show Your Passion for F&B: When writing your application, let your love for food and beverage shine through! Share any relevant experiences that highlight your enthusiasm for the industry and how you can contribute to our team.
Tailor Your CV: Make sure to customise your CV to match the job description. Highlight your previous experience in food and beverage or hospitality, and showcase your leadership and organisational skills. We want to see how you fit into our vision!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and potential.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Bally's!
How to prepare for a job interview at Bally's
✨Know Your Stuff
Make sure you brush up on your food and beverage knowledge. Understand the menu, including any specials or unique offerings, and be ready to discuss how you would handle customer queries or complaints. This shows you're not just interested in the role but are genuinely passionate about providing excellent service.
✨Showcase Your Leadership Skills
As a Food and Beverage Supervisor, you'll need to lead a team effectively. Prepare examples of how you've successfully managed staff in the past, whether through coaching, resolving conflicts, or improving productivity. Highlighting these experiences will demonstrate your capability to support the Customer Service Managers.
✨Emphasise Health and Safety Knowledge
Familiarise yourself with health, safety, and hygiene standards relevant to the food and beverage industry. Be prepared to discuss how you would ensure compliance in a busy environment. This is crucial for the role, and showing that you take it seriously will set you apart from other candidates.
✨Be Ready for Unconventional Hours
Since the role requires flexibility with working hours, be honest about your availability. Discuss your willingness to work evenings and weekends, and share any previous experience you have in similar environments. This will show that you're committed to being part of the team and can adapt to the demands of the job.
