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- Tasks: Engage with players via live chat and email, resolving queries and providing top-notch service.
- Company: Join Bally's Corporation, a global leader in casino entertainment with a vibrant team culture.
- Benefits: Enjoy hybrid working, 25 days leave, health insurance, and a bonus of up to 10% annually!
- Why this job: Be part of a fun, dynamic environment where your personality shines and every day is different.
- Qualifications: Must be 18+, with excellent communication skills and a passion for customer service.
- Other info: Embrace diversity and inclusion in a workplace that values your unique contributions.
The predicted salary is between 20000 - 30000 £ per year.
Location: Newcastle under Lyme (Hybrid working available - 2 days from home each week!)
Hours of work: 37.5 hours per week, between 7am-2am Monday-Sunday
Salary: £25,000, plus a 35% hourly uplift for unsociable hours!
Other benefits: Annual bonus of up to 10%, 25 days plus bank holiday allowance, private medical care, enhanced maternity, paternity, and adoption leave pay, Bally's Perks discounts, paid volunteer days, a contributory pension plan and many more!
Our Customer Service Chat Advisors play a pivotal role in ensuring our players receive a world-class experience at every turn. Our fun and fast-paced call centre presents a diverse variation of customer enquiries, from payment and verification to betting and general account queries, ensuring no two conversations will ever be the same!
As a Customer Service Chat Advisor, you’ll utilise your excellent communication skills with energy and enthusiasm to engage our players effectively through email and live chat. Outbound calls might sometimes be required to gain further information as and when required. You’ll be passionate about providing a high standard of customer service and possess a dynamic and proactive approach to problem solving. Above all else, we ask you to bring your personality to each call, as we promote authenticity and encourage our employees to have fun making fun!
Responsibilities:
- Acting as first point of contact for our players on our Global gaming websites.
- Communicating effectively and efficiently with our players via live chat and emails, with occasional outbound calls to players when required.
- Keeping on top of products & promotional offerings & tools.
- Taking ownership and follow escalations through to resolution.
- Managing all tasks in a timely and efficient manner and work to meet (and exceed) set KPIs.
- Collaborating with colleagues across all departments on projects and attend relevant meetings as required.
- Striving to resolve everything, first time, every time.
- Contributing to, and promote a positive working environment. Becoming a role model and inspiring others.
Requirements:
- To meet legal obligations, you must be 18 years of age or over
- Be passionate about providing excellent customer service
- Experience of handling Live Chat, email, and telephone queries
- Possess exceptional verbal and written communication skills
- Have the ability to problem solve and fact find to successfully provide a first-time resolution
- Able to think fast under pressure
What you’ll get:
- 35% hourly uplift for hours worked between 11.30pm-2am
- 25 days annual leave plus bank holiday allowance
- Annual bonus of up to 10%
- Pension plan
- Health insurance
- Company share scheme
- Volunteering days
- Home office allowance
- Wellness or Gym allowance
At Bally’s Interactive, we are committed to promoting equal opportunities in employment and working conditions. Diversity, Equity and Inclusion are important to us, and we encourage a culture where everyone can be themselves at work. We believe passionately that employing a diverse workforce is central to our success, this is our superpower.
Contact Detail:
Bally's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Chat Advisor
✨Tip Number 1
Familiarise yourself with Bally's products and services. Understanding the gaming offerings and promotions will help you engage effectively with customers and demonstrate your enthusiasm during the interview.
✨Tip Number 2
Practice your communication skills, especially for live chat scenarios. Consider role-playing with a friend to simulate customer interactions, focusing on clarity, empathy, and problem-solving.
✨Tip Number 3
Showcase your ability to work under pressure by preparing examples from past experiences where you successfully handled challenging customer queries or tight deadlines.
✨Tip Number 4
Emphasise your passion for customer service in your conversations. Share stories that highlight your proactive approach and how you’ve gone above and beyond to ensure customer satisfaction.
We think you need these skills to ace Customer Service Chat Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly with live chat and email communication. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to solve problems effectively. Mention specific examples of how you've provided excellent service in previous roles.
Showcase Communication Skills: Since the role requires exceptional verbal and written communication skills, ensure your application is free from errors and clearly conveys your thoughts. Consider including a brief example of a successful customer interaction.
Highlight Adaptability: Bally's values adaptability and a proactive approach. In your application, mention instances where you've successfully adapted to change or handled unexpected challenges in a fast-paced environment.
How to prepare for a job interview at Bally's
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this aligns with the company's values.
✨Demonstrate Effective Communication Skills
Since the role involves engaging with players through live chat and emails, practice articulating your thoughts clearly and concisely. You might even want to prepare a few responses to common customer queries to showcase your communication prowess.
✨Prepare for Problem-Solving Scenarios
Think of potential customer issues you might encounter in the role and how you would resolve them. Being able to demonstrate your problem-solving skills during the interview will show that you're ready to tackle challenges head-on.
✨Embrace the Company Culture
Familiarise yourself with Bally's core values and DNA. During the interview, reflect on how your personal values align with theirs, and be ready to discuss how you can contribute to a positive working environment.
