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For Companies At a Glance
- Tasks: As a Croupier, you'll deliver top-notch gaming experiences and manage live gaming tables.
- Company: Join Bally's Corporation, a leading global casino-entertainment company with 15 casinos across the US.
- Benefits: Enjoy flexible part-time hours, a dynamic work environment, and opportunities for growth.
- Why this job: Be part of an exciting team that values diversity, innovation, and exceptional customer service.
- Qualifications: Experience with live gaming tables and a strong understanding of gaming legislation is essential.
- Other info: Bally's promotes a culture of inclusion and equal opportunities for all employees.
Bally's Croupiers are the frontline ambassadors of the casino, responsible for delivering an exceptional gaming experience to our valued customers. They are empowered to service the operation of the live gaming floor at our sites, ensuring that Bally's core service values are demonstrated in every interaction.
Crucially, our Croupiers are also responsible for maintaining game efficiency, integrity, and consistency. They must be skilled in the technical aspects of operating gaming tables, while also ensuring that all games are conducted fairly and in accordance with established protocols. As a Croupier you will play a vital role in creating an exciting and memorable experience for our customers and their dedication and expertise are essential to the success and reputation of our casino operations.
This role is part time with contracts that vary between 8 hours and 24 hours per week.
So, what will you be doing?
- Delivering a top class and tailored commentary and service experience to every guest.
- Demonstrating gaming product knowledge and providing audible commentary to inform players of the progress of the game and enable surveillance to monitor all chip and cash transactions.
- Developing an ability to deliver learn to play sessions.
- Full responsibility for the operation of assigned Gaming table.
- Ensuring gaming transactions are completed and recorded accurately and efficiently in line with company procedures.
- Ensuring table transactions are properly accounted for through the accurate and transparent reconciliation of funds and monitoring float levels.
- Maintaining game protection through managing and reporting suspicious, aggressive and major play action in a timely and efficient manner.
- Demonstrating knowledge of rules, processes and gaming equipment functionality.
- Rating and recording of customer activity and cash drop.
- Leading by example in the confident and appropriate resolution of player disputes in line with company policies.
And what are we looking for?
- Possess live gaming table experience with the ability to deal a minimum of 2 live table gaming games.
- Have robust understanding of Gaming legislation.
- Possess knowledge of Personal Gaming Licence responsibilities.
- Possess the ability to work independently in a fast paced, high-volume environment.
- Have a technical understanding of Gaming product and offering.
- Be a customer focused self-starter with exceptional attention to detail.
At Bally's Interactive, we are committed to promoting equal opportunities in employment and working conditions. Diversity, Equity and Inclusion are important to us, and we encourage a culture where everyone can be themselves at work. We believe passionately that employing a diverse workforce is central to our success.
Croupier (Part Time) employer: Bally's
Contact Detail:
Bally's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Croupier (Part Time)
✨Tip Number 1
Familiarise yourself with the specific games you will be dealing. Bally's is looking for Croupiers who can handle at least two live table games, so make sure you brush up on the rules and strategies of those games to demonstrate your expertise.
✨Tip Number 2
Showcase your customer service skills during any interactions you have with Bally's staff or during the interview process. Being a Croupier is all about creating an exceptional experience for guests, so highlight your ability to engage and communicate effectively.
✨Tip Number 3
Understand the importance of game integrity and fairness. Be prepared to discuss how you would handle disputes or suspicious activities at the gaming table, as this is crucial for maintaining the casino's reputation.
✨Tip Number 4
Research Bally's core values and be ready to align your personal values with theirs. They emphasise teamwork, adaptability, and a commitment to learning, so think of examples from your past experiences that reflect these qualities.
We think you need these skills to ace Croupier (Part Time)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Croupier at Bally's. Familiarise yourself with the gaming products and customer service expectations outlined in the job description.
Tailor Your CV: Highlight any relevant experience you have with live gaming tables and customer service. Make sure to include specific examples that demonstrate your ability to work in a fast-paced environment and your understanding of gaming legislation.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the gaming industry and your commitment to providing exceptional customer experiences. Mention how your values align with Bally's core values and how you can contribute to their team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Croupier role.
How to prepare for a job interview at Bally's
✨Showcase Your Gaming Knowledge
Make sure to brush up on the rules and procedures of the games you will be dealing. Being able to demonstrate your understanding of gaming legislation and personal gaming licence responsibilities will impress the interviewers.
✨Emphasise Customer Service Skills
As a Croupier, you'll be the face of the casino. Highlight your experience in delivering exceptional customer service and how you can create a memorable experience for guests. Share examples of how you've resolved disputes or enhanced customer satisfaction in previous roles.
✨Demonstrate Adaptability
Bally's values adaptability and teamwork. Be prepared to discuss situations where you've had to adapt quickly in a fast-paced environment. Show that you can work independently while also being a supportive team member.
✨Prepare for Technical Questions
Expect questions about the technical aspects of operating gaming tables. Familiarise yourself with the equipment and processes involved. Being able to explain how you ensure game efficiency and integrity will set you apart from other candidates.
