At a Glance
- Tasks: Welcome guests, take orders, and serve food and drinks in a lively casino environment.
- Company: Join Bally's Corporation, a leading global casino-entertainment company with diverse offerings.
- Benefits: Flexible hours, dynamic work environment, and opportunities for growth in the hospitality industry.
- Other info: Embrace diversity and inclusion while working in a fun, energetic atmosphere.
- Why this job: Be part of an exciting team that creates memorable experiences for guests every day.
- Qualifications: Must be 18+, with customer service experience in fast-paced environments.
The predicted salary is between 11.7 - 14.3 £ per hour.
Who we are
Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence.
It currently owns and manages 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states.
The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings.
It also owns Bally’s Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing i Casino platform.
Well, what about the team?
Bally’s Casino Food & Beverage Team Members play a vital role in supporting the casino's food and beverage operations.
Their primary focus is to ensure the department runs efficiently and profitably, contributing to the overall success of the business.
As an F&B Team Member, you will be accountable for providing an exceptional customer experience in the casino's dining and drinking areas.
Your mission will be to deliver excitement and entertainment to every guest who visits these spaces, creating an atmosphere that keeps them coming back.
At the heart of your role is a commitment to outstanding customer service.
You will work closely with the management team to identify ways to maximise sales and revenue, all while prioritizing guest satisfaction.
Your ability to anticipate needs, respond promptly, and create memorable moments will be essential to achieving this goal.
Your contributions as an F&B Team Member will be instrumental in shaping the overall casino experience.
Your passion for hospitality and desire to exceed expectations will be the driving force behind your success in this dynamic and rewarding position.
Please note, we operate 24 hours a day, 7 days a week to provide an exceptional gaming experience for our valued guests.
This means that as a member of our team, you may be required to work unsociable hours, including evenings and weekends.
So, what will you be doing?
- Supporting the operations of food & beverage areas by greeting guests, taking orders and serving food and drink.
- Delivering a consistent customer service focused environment and positively endorsing and contributing to the company philosophy of being the destination of choice for customers.
- Showing awareness and understanding of all F&B commerciality, adhering to processes and procedures that minimise financial risk to the business.
- Providing exceptional service standards to both internal and external customers.
- Working as part of a team with both operational staff and managers.
- Being customer centric with a positive, concise communication style.
And what are we looking for?
- To meet legal obligations, you must be 18 years of age or over.
- Possess experience in a customer facing role within a high-volume environment - preferably within an entertainment, F&B or Hospitality setting.
- Be customer service focused with an organised and efficient approach to work.
- Have practical knowledge of service industry and service culture.
- Understanding of the relevant legislation on the responsible service of alcohol and the relevant rules and regulations on H&S legislation.
- Experience in Micros and stocktaking is desirable.
- Be a team player with the ability to work to own initiative in a fast paced, pressurised environment.
- DNA / Values
At Bally’s, we are driven by a set of core values that we like to call our DNA.
We strive to embody our DNA and keep them at the heart of everything we do!
We are Always Ready to embrace change, adapt, and do what it takes to delight our customers.
We believe that You Make the Difference, which is what gives our players the best experience and keeps them coming back.
We are All One Team, looking out for each other, respecting diversity while connecting through a common purpose.
Our teams are Learning Every Day by showing constant curiosity and the drive to learn from successes, mistakes, new experiences, and the people around us.
At Bally’s we Love to Lead by thinking differently, seeking innovation, and always looking for ways to raise our game.
At Bally’s, we are committed to promoting equal opportunities in employment and working conditions.
Diversity, Equity and Inclusion are important to us, and we encourage a culture where everyone can be themselves at work.
We believe passionately that employing a diverse workforce is central to our success, this is our superpower.
We do not discriminate against employees or job applicants on the basis of race, colour, nationality, ethnic or national origin, age, sex or sexual orientation, gender reassignment, religion or belief, marital or civil partner status, pregnancy or maternity, political opinion or disability
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Food and Beverage Host - Zero Hours employer: Bally's Newcastle LTD
Bally's Newcastle LTD offers an exciting opportunity for a Kitchen Assistant in a vibrant and dynamic environment. With a strong commitment to employee growth, we provide comprehensive training and flexible working hours, fostering a culture of teamwork and excellence. Join us to be part of a diverse team that prioritises high food quality standards and hygiene, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Food and Beverage Host - Zero Hours
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Bally's Newcastle LTD. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Bally's Newcastle LTD
Don't be shy about reaching out to Bally's Newcastle LTD directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Food and Beverage Host - Zero Hours
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Bally's Newcastle LTD and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Bally's Newcastle LTD
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
