At a Glance
- Tasks: Be the face of our gaming experience, ensuring guests have an exciting time.
- Company: Join Bally's Corporation, a global leader in casino entertainment.
- Benefits: Flexible part-time hours, dynamic work environment, and opportunities for growth.
- Other info: Embrace diversity and be part of a team that values innovation and learning.
- Why this job: Ignite excitement and create memorable experiences for guests every day.
- Qualifications: Customer service experience in fast-paced environments; great communication skills.
The predicted salary is between 10 - 16 £ per hour.
Company Overview
Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence. It currently owns and manages 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally’s Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.
Team Overview
As an Electronic Gaming Host, you will be the face of our gaming experience – the one who ignites the spark of entertainment for every guest who steps onto the floor. Your mission is to ensure each customer visit is filled with excitement and exceptional service. Our Hosts greet guests with a warm welcome, anticipate their gaming needs and provide tailored experiences that leave them eager to return. They play an integral part in vigilantly monitoring potential concerns, remaining alert for any suspicious behaviour, potential problem gambling, ensuring any issues are quickly and discreetly reported to the appropriate teams. Your commitment to creating a fun, welcoming environment will be essential to our guests’ enjoyment and our continued success. We operate 24 hours a day, 7 days a week, so you may be required to work unsociable hours, including evenings and weekends.
Responsibilities
- Ensuring customers are provided with products that are efficient, maintained, in working order and operate in accordance with regulations.
- Supporting the Electronic Gaming department in achieving the overall business goal.
- Understanding and ensuring safer gambling responsibilities are demonstrated.
- Shows awareness of patrons/regulars and works with the team on servicing this customer base.
- Ensuring all customers play is tracked and reported correctly and completing daily audits.
- Demonstrating legislative compliance, adherence and knowledge to: Liquor Licence Conditions & Codes of Practice, Stock and Stores Control, Responsible Sale of alcohol, Responsible Gambling & Health & Safety.
- Ensuring electronic gaming service standards and upkeep of ticket printers, coin acceptors, bill validators, gaming monitors and touchscreens and other gaming equipment.
- Demonstrating knowledge of Gaming Product Realisation procedures and EG Manual.
- Reporting any technical or equipment malfunctions to the Electronic Gaming Technicians in a timely manner.
Qualifications
- Have experience in a customer facing role within a fast paced, high-volume environment – preferably in an Entertainment, F&B or Casino based environment.
- Possess exceptional interpersonal and relationship building skills with a positive and concise communication style.
- Have an understanding of the relevant legislation on the responsible service of alcohol and practical knowledge of service industry and culture.
- Be focused on cultivating a positive customer service ethos.
- Have excellent attention to detail and a confident decision maker.
- Possess knowledge of the UK Casino regulatory environment and other legislative requirements is desirable.
- Possess excellent conflict resolution skills with an empathetic but assertive approach when actioning complaints.
DNA / Values
At Bally’s, we are driven by a set of core values that we like to call our DNA. We strive to embody our DNA and keep them at the heart of everything we do! We are always ready to embrace change, adapt, and do what it takes to delight our customers. We believe that you make the difference, which gives our players the best experience and keeps them coming back. We are all one team, looking out for each other, respecting diversity while connecting through a common purpose. Our teams are learning every day by showing constant curiosity and the drive to learn from successes, mistakes, new experiences, and the people around us. At Bally’s we love to lead by thinking differently, seeking innovation, and always looking for ways to raise our game.
Equal Opportunities
At Bally’s, we are committed to promoting equal opportunities in employment and working conditions. Diversity, Equity and Inclusion are important to us, and we encourage a culture where everyone can be themselves at work. We do not discriminate against employees or job applicants on the basis of race, colour, nationality, ethnic or national origin, age, sex or sexual orientation, gender reassignment, religion or belief, marital or civil partner status, pregnancy or maternity, political opinion or disability.
Slots Host - Part Time in Newcastle upon Tyne employer: Bally's Interactive
Bally's Corporation is an exceptional employer that prioritises a vibrant and inclusive work culture, making it an ideal place for those seeking meaningful employment in the entertainment industry. With a commitment to employee growth and development, team members are encouraged to embrace change and innovation while providing outstanding service to guests. Located in Newcastle, UK, the recent expansion of our casino operations offers unique opportunities to engage with a diverse clientele in a dynamic environment, ensuring every day is filled with excitement and potential.
StudySmarter Expert Advice🤫
We think this is how you could land Slots Host - Part Time in Newcastle upon Tyne
✨Tip Number 1
Get to know Bally's! Research the company culture and values. When you walk into that interview, show us you understand what makes us tick and how you can contribute to our vibrant gaming environment.
✨Tip Number 2
Practice your customer service skills! As a Slots Host, you'll be the face of our entertainment experience. Role-play with friends or family to nail down your approach to welcoming guests and handling any tricky situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at local events. They can give you insider tips and maybe even put in a good word for you when you apply through our website.
✨Tip Number 4
Be ready for anything! Our hours are flexible, so prepare to discuss your availability during the interview. Show us you're adaptable and excited about being part of our dynamic team, no matter the time of day!
We think you need these skills to ace Slots Host - Part Time in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see how you can bring excitement and a warm welcome to our guests. Don’t be afraid to share your passion for customer service and entertainment.
Tailor Your Experience:Make sure to highlight any relevant experience you have in fast-paced environments, especially in entertainment or customer-facing roles. We love seeing how your background aligns with our mission to create exceptional gaming experiences!
Be Detail-Oriented:Attention to detail is key in this role. When filling out your application, double-check for any typos or errors. A polished application shows us that you care about the little things, just like we do for our guests.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at Bally’s!
How to prepare for a job interview at Bally's Interactive
✨Know the Company Inside Out
Before your interview, take some time to research Bally's Corporation. Understand their values, recent acquisitions, and what makes them stand out in the casino-entertainment industry. This knowledge will not only impress your interviewers but also help you tailor your responses to align with their mission.
✨Showcase Your Customer Service Skills
As a Slots Host, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight your ability to create a welcoming environment and how you handle difficult situations with empathy and assertiveness.
✨Demonstrate Your Knowledge of Regulations
Familiarise yourself with the relevant legislation regarding responsible gambling and the service of alcohol. Be ready to discuss how you would ensure compliance in your role. This shows that you take the responsibilities seriously and are prepared to maintain a safe gaming environment.
✨Be Ready for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle conflict. Think of scenarios where you had to resolve issues quickly and discreetly. Practising these responses will help you feel more confident during the interview and demonstrate your readiness for the role.
