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- Tasks: Ensure safety and security while delivering exceptional customer service in a vibrant casino environment.
- Company: Bally's Corporation, a leading global casino-entertainment company with diverse offerings.
- Benefits: Join a dynamic team with opportunities for growth and a commitment to diversity and inclusion.
- Other info: Work flexible hours, including evenings and weekends, in a supportive team atmosphere.
- Why this job: Be a key player in creating a safe and enjoyable experience for our valued guests.
- Qualifications: Valid SIA Doors Supervisor Licence and experience in high-pressure security environments.
The predicted salary is between 25000 - 30000 £ per year.
Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence. It currently owns and manages 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states. It also owns Bally's Interactive International, a leading global online gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings.
Bally's Security Officers play a crucial role in ensuring the safety and security of our casino environment. Their primary responsibilities include delivering exceptional customer service while minimising risk. Our Security Officers must demonstrate exceptional people management skills, as well as strong negotiation and communication abilities. They are tasked with creating a friendly and safe atmosphere within the casino, catering to the needs and concerns of our valued customers. By upholding the highest standards of security and customer service, Bally's Security Officers are integral to the overall success and reputation of our organisation.
Please note, we operate 24 hours a day, 7 days a week to provide an exceptional gaming experience for our valued guests. This means that as a member of our team, you may be required to work unsociable hours, including evenings and weekends.
Key Responsibilities:
- Creating a friendly and safe Bally’s Casino environment and minimising risk to employees, customers, and company assets and reputation.
- Identifying potential risk and discretely reporting to the appropriate managers.
- Supporting the operations in emergency situations and providing first aid when required.
- Demonstrating full understanding of operating licence conditions; Gaming licence entry conditions, liquor licence conditions, SIA licensing conditions, operating licence conditions.
- Liaising with Duty Managers and appointed security management personnel on duty in relation to all security incidents.
- Adhering to body cam and body cam audio usage conditions.
- Actioning Challenge 25 knowledge when appropriate.
- Producing timely submitted accurate and legible statements/reports following incidents.
- Using initiative in proactively escalating and communicating risks.
What We Are Looking For:
- Be a professional, approachable, proactive ambassador of the importance of keeping customers and staff members safe within the casino.
- Possess Valid SIA Doors Supervisor Licence holder with knowledge of SIA legislative requirements.
- Have excellent understanding of compliance and security issues.
- Possess security officer experience within a high pressured and high-volume environment.
- Be a confident and articulate communicator with exceptional negotiation skills to diminish any opportunity for reactive risk.
- Have exceptional people management, negotiation and communication skills to diminish any opportunity for reactive risk.
- Be a dedicated team player with the ability to act on your own initiative.
Equal Opportunities:
At Bally’s, we are committed to promoting equal opportunities in employment and working conditions. Diversity, Equity and Inclusion are important to us, and we encourage a culture where everyone can be themselves at work. We believe passionately that employing a diverse workforce is central to our success. We do not discriminate against employees or job applicants on the basis of race, colour, nationality, ethnic or national origin, age, sex or sexual orientation, gender reassignment, religion or belief, marital or civil partner status, pregnancy or maternity, political opinion or disability.
Security Officer in Newcastle upon Tyne employer: Bally's Interactive
Contact Detail:
Bally's Interactive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Officer in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to current or former Bally's employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a Security Officer role. Personal connections can make all the difference!
✨Tip Number 2
Show off your skills in person! If you get the chance, attend job fairs or industry events where Bally's is present. This is your opportunity to shine and demonstrate your exceptional communication and negotiation skills face-to-face.
✨Tip Number 3
Prepare for the interview by understanding Bally's values and DNA. Be ready to discuss how you embody these values in your previous roles. Show them that you're not just a fit for the job, but for the company culture too!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Bally's team. Let’s get you that Security Officer position!
We think you need these skills to ace Security Officer in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you align with our values at Bally's.
Tailor Your Experience: Make sure to highlight your relevant experience in security and customer service. We’re looking for those exceptional people management skills, so give us examples of how you've handled similar situations in the past.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at Bally's!
How to prepare for a job interview at Bally's Interactive
✨Know Your Stuff
Familiarise yourself with Bally's Corporation and its operations. Understand the role of a Security Officer within the casino environment, including the importance of customer service and risk minimisation. This knowledge will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your People Skills
Since the role requires exceptional people management skills, prepare examples from your past experiences where you've successfully handled difficult situations or provided excellent customer service. Highlight your negotiation abilities and how they helped resolve conflicts or enhance customer satisfaction.
✨Be Ready for Scenario Questions
Expect to be asked about how you'd handle specific security scenarios. Think through potential risks in a casino setting and how you would address them. Practising these responses will demonstrate your proactive approach and ability to think on your feet.
✨Embrace the Company Values
Bally's values are at the core of their operations. Be prepared to discuss how you embody these values in your work. Share examples that reflect your adaptability, teamwork, and commitment to learning, as well as how you can contribute to creating a safe and welcoming environment for guests.