Food and Beverage Supervisor in Newcastle upon Tyne

Overview

Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence. It owns 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states. It also owns Bally's Interactive International (formerly Gamesys Group), a leading global online gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings.

The Food & Beverage Supervisors support F&B Customer Service Managers (CSMs) in driving an efficient and profitable food and beverage operation. The F&B Supervisor is accountable for supporting the CSMs in the daily operations of the business that prepare and serve food and drinks (kitchen, valet and bars) to the external and internal customer base. The role has responsibility for supervision of quality control, staff engagement, staff productivity, inventory, and health and safety compliance. The vision of the role is focused on supporting the management team in maximizing sales and revenue through customer satisfaction.

Please note, we operate 24 hours a day, 7 days a week to provide an exceptional gaming experience for our valued guests. This means that as a member of our team, you may be required to work unsociable hours, including evenings and weekends.

What will you be doing?

• Deals with and resolves customer queries and disputes in accordance with Company procedures.
• Supervise and coordinate the activities of F&B staff.
• Coach staff on upselling, product knowledge and customer service.
• Maintain quality control for all food and beverages served.
• Oversee inventory, order supplies, and minimize waste.
• Ensure compliance with health, safety, and sanitation standards.
• Train & mentor staff to maximize productivity.
• Assist in menu planning and special event organization.
• Provide day-to-day operational support and oversight.

What we are looking for

• Previous experience in food and beverage or hospitality.
• Strong leadership, communication, and organizational skills.
• Ability to multitask, work under pressure and self-manage.
• Knowledge of food safety and hygiene standards.
• Food Safety Level 2.
• Stocktaking experience and knowledge.

At Bally’s, we are driven by a set of core values that we like to call our DNA. We strive to embody our DNA and keep them at the heart of everything we do. We are Always Ready to embrace change, adapt, and do what it takes to delight our customers. We believe that You Make the Difference, which is what gives our players the best experience and keeps them coming back. We are All One Team, looking out for each other, respecting diversity while connecting through a common purpose. Our teams are Learning Every Day by showing constant curiosity and the drive to learn from successes, mistakes, new experiences, and the people around us. At Bally’s we Love to Lead by thinking differently, seeking innovation, and always looking for ways to raise our game.

At Bally’s, we are committed to promoting equal opportunities in employment and working conditions. Diversity, Equity and Inclusion are important to us, and we encourage a culture where everyone can be themselves at work. We believe passionately that employing a diverse workforce is central to our success. We do not discriminate against employees or job applicants on the basis of race, colour, nationality, ethnic or national origin, age, sex or sexual orientation, gender reassignment, religion or belief, marital or civil partner status, pregnancy or maternity, political opinion or disability.