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- Tasks: Lead the Players Club team, manage promotions, and resolve guest issues.
- Company: Bally's is a global casino-entertainment leader with 19 casinos and a strong online presence.
- Benefits: Enjoy competitive salary, health coverage, 401(K) match, and childcare discounts.
- Why this job: Join a dynamic team, develop your leadership skills, and make an impact in a fun environment.
- Qualifications: Customer service experience, management skills, and a college degree preferred.
- Other info: Work in a vibrant casino atmosphere with opportunities for growth.
The predicted salary is between 32000 - 50000 £ per year.
Bally's Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. The Role: The Senior Player's Club Supervisor is to maintain and oversee all aspects of the Players Club department including but not limited to:
- Players Club; Promotions; Direct Mail; Bus Tours and Events/Box Office
Responsibilities:
- Hiring, training, and developing staff of Players Club reps, Supervisors and Shift Manager.
- Maintaining an accurate database of Players Club accounts.
- Researching and resolving guest issues related to their Players Club accounts including, but not limited to, point discrepancies.
- Creating and maintaining all departmental Policies & Procedures.
- Ordering and tracking of all departmental items/stock following budgetary guidelines.
- Creation of certain specific promotions in ACSC, including Bonus Rewards promotions/offers.
- Execution of certain specific promotions in Total Promo, including random winner drawings.
- Creating and maintaining user accounts in the Total Promo system.
- Ensuring that all promotions are adequately staffed and troubleshooting any issues.
- Serve as manager of Bus Tour operations including booking, budget tracking, issuance of group package offer, and creation of groups in ACSC for tracked play.
- Responsible for overseeing all Box Office operations including staffing and troubleshooting issues related to ticket sales of in house events.
- Attending and participating in general staff and weekly departmental meetings.
- Attendance and participation in developmental conferences and workshops.
- Ensuring the timely and accurate communication of all relevant facility, departmental, promotional, and event information to all members of the department.
- Handling guest situations, phone calls and emails.
- Working closely with other departments to resolve any guest issues that may arise.
- Other duties as assigned by department Director.
Qualifications:
- Superior customer service skills
- Prior supervisory/management experience (1-3 years)
- Strong public speaking & interpersonal skills
- Ability to work effectively with all levels of staff (including Directors & Vice Presidents)
- Strong computer skills including Microsoft Office; Bally's ACSC; Ticketmaster; Micros POS; and Total Promo
- Superior organizational skills
- Patience and ability to handle pressure
- College degree and prior gaming experience preferred
License Requirements:
- Must secure appropriate RI mandated gaming licenses
Working Conditions:
- Mostly indoors and generally climate-controlled environment
- Will be exposed to noise, smoke, and odors
- Working with others and independently
What's in it for you:
- Competitive Salary with annual performance reviews
- Comprehensive health coverage plan that includes medical, dental, and vision
- 401(K)/ Company Match
- Access Perks and Childcare discounts
Target Salary Range: (£44,825.00)
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Opportunity Employer
Shift Manager - Players Club employer: Bally's Corporation
Contact Detail:
Bally's Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager - Players Club
✨Tip Number 1
Familiarise yourself with Bally's operations and values. Understanding their approach to customer service and employee development will help you align your answers during interviews and show that you're a good fit for the company culture.
✨Tip Number 2
Highlight your supervisory experience in your conversations. Since the role requires managing staff, be prepared to discuss specific examples of how you've successfully led teams and resolved conflicts in previous positions.
✨Tip Number 3
Brush up on your knowledge of gaming regulations and customer service best practices. Being well-versed in these areas will demonstrate your commitment to maintaining high standards in the Players Club department.
✨Tip Number 4
Network with current or former employees of Bally's if possible. They can provide valuable insights into the company and the role, which can help you tailor your approach and stand out during the hiring process.
We think you need these skills to ace Shift Manager - Players Club
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and management. Emphasise any supervisory roles you've held, particularly in fast-paced environments similar to Bally's.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the gaming industry and your understanding of Bally's operations. Mention specific skills that align with the job description, such as your ability to handle guest issues and manage promotions.
Showcase Your Skills: Highlight your strong public speaking and interpersonal skills in your application. Provide examples of how you've effectively communicated with different levels of staff and resolved conflicts in previous roles.
Research Bally's Corporation: Familiarise yourself with Bally's history, values, and recent developments. This knowledge will help you tailor your application and demonstrate your genuine interest in the company during the interview process.
How to prepare for a job interview at Bally's Corporation
✨Showcase Your Customer Service Skills
As a Shift Manager for the Players Club, you'll need to demonstrate superior customer service skills. Prepare examples of how you've successfully handled guest issues in the past, showcasing your ability to resolve conflicts and ensure customer satisfaction.
✨Highlight Your Supervisory Experience
With prior supervisory or management experience being crucial for this role, be ready to discuss your leadership style. Share specific instances where you trained or developed staff, and how you managed team dynamics effectively.
✨Familiarise Yourself with Relevant Software
Strong computer skills are essential for this position. Brush up on your knowledge of Microsoft Office, Bally's ACSC, Ticketmaster, and Total Promo. If possible, mention any previous experience using these systems during your interview.
✨Prepare for Public Speaking Scenarios
Given the importance of strong public speaking and interpersonal skills, practice articulating your thoughts clearly. You might be asked to present ideas or lead discussions, so being confident and engaging will set you apart from other candidates.
