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- Tasks: Supervise Players Club staff and ensure top-notch customer service.
- Company: Join Bally's Corporation, a leading global casino-entertainment company with 19 casinos across the US.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth in a vibrant environment.
- Why this job: Be part of a dynamic team that values excellence and customer satisfaction in a fun atmosphere.
- Qualifications: High school diploma required; supervisory experience preferred; strong communication and leadership skills needed.
- Other info: Must be available to work weekends and holidays; background check required.
The predicted salary is between 30000 - 42000 £ per year.
Bally’s Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Bally’s owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally’s Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A. (ATSE: INLOT), a global lottery management and services business.
With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally’s also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.
The Role:
ESSENTIAL FUNCTIONS:
- Supervises overall staff performance as it pertains to the Players Club.
- Interacts with customers and employees to assure that the team is always pleasant while being efficient and effective.
- Ensures that customer service standards are exceeded at all times and that all Players Club personnel are committed to excellence in the performance of their assigned duties.
- Investigates player complaints and determine basis of grievance. Tries to resolve the situation or aid management in a quick and fair solution to the matter.
- Supervises, coordinates and monitors all activities of the Players Club during assigned shift.
- Assists guests with all aspects of casino customer service.
- Operates Marketing promotions to include gifts, drawings, and giveaways.
- Ensures paperwork and prize logs are completed properly.
- Works at terminal at least 50% of work time.
- Maintains proficiency with the CMS System and Kiosk Manager, and Promo Delivery.
- Coordinates with Casino Hosts to deliver the best service to premium patrons.
- Responsible for database upkeep and correct guest information.
- Ensures that all equipment is in good working order.
- Responsible for the inventory of Players Club merchandise.
- Interacts with the Marketing Department and maintains knowledgeable of current promotions.
- Maintains marketing information including spreadsheets, calendars, marketing operational.
- Maintains and updates all information that is provided in the shared Players Club folder.
- Maintains knowledge of the CastNet System.
- Maintains knowledge of the and the iGaming database.
- Assists in interviewing new candidates for Players Club Representative positions.
- Maintains payroll and attendance records.
- Maintains employee sign in and out sheets to include breaks.
- Completes and issues timely evaluations for subordinates
- Conducts formal and informal training for subordinates
- Conducts formal and informal coaching and counseling with subordinates
- Assists with issuance of coaching and corrective counseling.
- Rewards and recognizes superior performers
- Ensures that employees work safely and follow all safety rules
ADDITIONAL FUNCTIONS:
- Perform other duties as assigned.
REQUIREMENTS/EDUCATION:
- High school diploma or GED or equivalent experience required
- Two years of supervisory experience preferred
- Must possess good math skills
- Must possess computer proficiency with Microsoft Word
- Must possess good oral and written communication skills
- Must possess good customer service and leadership skills
- Must be able to solve problems and deal with a variety of situations
- Must present an overall professional appearance
- Must be able to work weekends, holidays and nights as scheduled
- Must be able to successfully pass a background check and receive a license from the DE Lottery
- Must be able to read and write English fluently.
Qualifications
Licenses & Certifications
Preferred
DE Service License
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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Supervisor - Players Club employer: Bally’s Corporation
Contact Detail:
Bally’s Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Players Club
✨Tip Number 1
Familiarise yourself with Bally's Corporation and its various operations. Understanding their casino environment, customer service standards, and the specific role of the Players Club will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Highlight any previous supervisory experience you have, especially in customer service or hospitality. Be ready to share examples of how you've successfully managed teams and resolved customer complaints.
✨Tip Number 3
Showcase your proficiency with relevant software and systems, such as CMS and Kiosk Manager. If you have experience with similar platforms, be sure to mention it, as this will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your approach to training and coaching staff. Since the role involves conducting evaluations and providing feedback, having a clear strategy for developing team members will demonstrate your leadership capabilities.
We think you need these skills to ace Supervisor - Players Club
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant supervisory experience and customer service skills. Emphasise any previous roles where you managed a team or dealt with customer complaints, as these are key aspects of the Supervisor - Players Club role.
Craft a Strong Cover Letter: Write a cover letter that showcases your leadership abilities and problem-solving skills. Mention specific examples from your past experiences that demonstrate your capability to exceed customer service standards and manage staff effectively.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Word and any other relevant software. Also, mention your strong communication skills and ability to work under pressure, as these are essential for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects professionalism and attention to detail, which is crucial for a supervisory role.
How to prepare for a job interview at Bally’s Corporation
✨Know the Company Inside Out
Before your interview, make sure you research Bally's Corporation thoroughly. Understand their operations, values, and recent developments, especially regarding their Players Club. This knowledge will help you demonstrate your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to exhibit strong leadership qualities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved customer service. Highlighting these skills will show that you're ready for the responsibilities of the position.
✨Prepare for Customer Service Scenarios
Given the emphasis on customer service in this role, be ready to discuss how you would handle various customer complaints or difficult situations. Think of specific examples where you turned a negative experience into a positive one, showcasing your problem-solving abilities.
✨Demonstrate Your Technical Proficiency
Familiarise yourself with the CMS System, Kiosk Manager, and other relevant technologies mentioned in the job description. Being able to discuss your experience with these systems will show that you can hit the ground running and manage the technical aspects of the role effectively.
