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- Tasks: Lead the Players Club team, manage promotions, and resolve guest issues.
- Company: Bally's Corporation is a global casino-entertainment leader with 19 casinos across the US.
- Benefits: Enjoy competitive salary, health coverage, and annual performance reviews.
- Why this job: Join a dynamic team in a fun environment with opportunities for growth and development.
- Qualifications: 1-3 years of supervisory experience and strong interpersonal skills required.
- Other info: Must secure appropriate RI gaming licenses; mostly indoor work in a lively atmosphere.
The predicted salary is between 36000 - 60000 £ per year.
Bally's Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Bally's owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach.
The Role:
The Senior Player's Club Supervisor is to maintain and oversee all aspects of the Players Club department including but not limited to:
- Players Club; Promotions; Direct Mail; Bus Tours and Events/Box Office
Responsibilities:
- Hiring, training, and developing staff of Players Club reps, Supervisors and Shift Manager.
- Maintaining an accurate database of Players Club accounts.
- Researching and resolving guest issues related to their Players Club accounts including, but not limited to, point discrepancies.
- Creating and maintaining all departmental Policies & Procedures.
- Ordering and tracking of all departmental items/stock following budgetary guidelines.
- Creation of certain specific promotions in ACSC, including Bonus Rewards promotions/offers.
- Execution of certain specific promotions in Total Promo, including random winner drawings.
- Creating and maintaining user accounts in the Total Promo system.
- Ensuring that all promotions are adequately staffed and troubleshooting any issues.
- Serve as manager of Bus Tour operations including booking, budget tracking, issuance of group package offer, and creation of groups in ACSC for tracked play.
- Responsible for overseeing all Box Office operations including staffing and troubleshooting issues related to ticket sales of in house events.
- Attending and participating in general staff and weekly departmental meetings.
- Attendance and participation in developmental conferences and workshops.
- Ensuring the timely and accurate communication of all relevant facility, departmental, promotional, and event information to all members of the department.
- Handling guest situations, phone calls and emails.
- Working closely with other departments to resolve any guest issues that may arise.
- Other duties as assigned by department Director.
Qualifications:
- Prior supervisory/management experience (1-3 years)
- Strong public speaking & interpersonal skills
- Ability to work effectively with all levels of staff (including Directors & Vice Presidents)
- Strong computer skills including Microsoft Office; Bally's ACSC; Ticketmaster; Micros POS; and Total Promo
- Superior organizational skills
- Patience and ability to handle pressure
- College degree and prior gaming experience preferred
License Requirements:
- Must secure appropriate RI mandated gaming licenses
Working Conditions:
- Mostly indoors and generally climate-controlled environment
- Will be exposed to noise, smoke, and odors
- Working with others and independently
What's in it for you:
- Competitive Salary with annual performance reviews
- Comprehensive health coverage plan that includes medical, dental, and vision
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Let Bally's Bet on You – We can't wait to meet you!
Shift Manager - Players Club employer: Bally’s Corporation
Contact Detail:
Bally’s Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager - Players Club
✨Tip Number 1
Familiarise yourself with Bally's Tiverton and its Players Club operations. Understanding their specific promotions, events, and customer service approach will help you stand out during interviews.
✨Tip Number 2
Network with current or former employees of Bally's Tiverton. They can provide valuable insights into the company culture and expectations for the Shift Manager role, which can give you an edge.
✨Tip Number 3
Prepare to demonstrate your supervisory skills through real-life examples. Think of situations where you've successfully managed a team or resolved conflicts, as these experiences are crucial for the role.
✨Tip Number 4
Showcase your organisational skills by discussing how you manage multiple tasks and priorities. The Shift Manager role requires juggling various responsibilities, so be ready to highlight your time management strategies.
We think you need these skills to ace Shift Manager - Players Club
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications for the Shift Manager position at Bally's. Tailor your application to highlight relevant experience in managing teams and handling customer relations.
Craft a Strong CV: Your CV should clearly outline your supervisory or management experience, particularly in the gaming or hospitality industry. Use bullet points to detail your achievements and responsibilities in previous roles, focusing on skills that align with the job description.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to manage staff, resolve guest issues, and create promotions. Make it personal and show why you would be a great fit for Bally's.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at Bally’s Corporation
✨Know the Company Inside Out
Before your interview, make sure to research Bally's Corporation thoroughly. Understand their operations, values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Highlight Relevant Experience
Be prepared to discuss your prior supervisory or management experience in detail. Use specific examples that demonstrate your ability to lead a team, handle guest issues, and manage promotions effectively, as these are key responsibilities for the Shift Manager role.
✨Showcase Your Interpersonal Skills
As a Shift Manager, strong public speaking and interpersonal skills are crucial. Practice articulating your thoughts clearly and confidently. Be ready to demonstrate how you've successfully communicated with various levels of staff in past roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you've had to resolve guest issues or manage a crisis. Prepare to explain your thought process and the outcomes of your actions.
