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- Tasks: Be the friendly voice of Bally's, managing calls and providing top-notch customer service.
- Company: Join Bally's, a leading global casino-entertainment company with 19 casinos across the US.
- Benefits: Enjoy competitive pay, health coverage, 401(K) match, and childcare discounts.
- Why this job: Gain valuable experience in a dynamic environment while connecting with diverse guests.
- Qualifications: High school diploma required; must be able to work overnight shifts and communicate effectively.
- Other info: Flexible hours based on business needs; perfect for students looking for part-time work.
Bally's Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Bally's owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach.
The Role: Representative - PBX Operator
Promote and maintain the utmost integrity and the highest caliber customer service to all patrons/employees. Hours vary based on business needs.
Responsibilities:
- Operate a multi-line switchboard as well as a computer-based softphone.
- Answering and transferring calls for multiple Bally Corporation properties.
- Ability to process Room Services orders through POS.
- Answering the phones and placing callers on hold in a professional and friendly manner.
- Distributing information to callers when necessary (i.e. harness, restaurants, slots and concert information).
Qualifications:
- High School diploma education or equivalent required.
- Ability to work the overnight shift.
- Ability to sit for extended periods of time, 8 hours.
- Neat and professional appearance required.
- Ability to communicate clearly and effectively.
What’s in it for you:
- Competitive Salary with annual performance reviews
- Comprehensive health coverage plan that includes medical, dental, and vision
- 401(K)/ Company Match
- Access Perks and Childcare discounts
Target Salary Range: $15.00/hr
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Let Bally's Bet on You – We can’t wait to meet you!
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Representative - PBX Operator employer: Bally’s Corporation
Contact Detail:
Bally’s Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Representative - PBX Operator
✨Tip Number 1
Familiarise yourself with Bally's Corporation and its various properties. Understanding their services and customer expectations will help you communicate effectively during the interview.
✨Tip Number 2
Practice your phone etiquette skills. Since you'll be operating a multi-line switchboard, being able to handle calls professionally and efficiently is crucial. Consider role-playing scenarios with friends or family.
✨Tip Number 3
Highlight your ability to work overnight shifts. If you have previous experience in similar roles, be sure to mention it, as this shows your adaptability and commitment to the job requirements.
✨Tip Number 4
Prepare questions to ask during the interview about the company culture and team dynamics. This shows your interest in the role and helps you assess if it's the right fit for you.
We think you need these skills to ace Representative - PBX Operator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a PBX Operator at Bally's. Familiarise yourself with the skills required, such as operating a multi-line switchboard and providing excellent customer service.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise any previous roles in customer service or telecommunications, and ensure your communication skills are front and centre.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Bally's and how your background makes you a great fit for the PBX Operator position.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Bally’s Corporation
✨Showcase Your Communication Skills
As a PBX Operator, clear and effective communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Practice common interview questions with a friend to refine your responses.
✨Familiarise Yourself with the Role
Understand the responsibilities of a PBX Operator at Bally's. Research how multi-line switchboards work and be prepared to discuss your experience with similar systems or customer service roles. This shows your genuine interest in the position.
✨Dress Professionally
First impressions matter! Ensure you present yourself neatly and professionally, as this role requires a polished appearance. Dressing appropriately can help convey your seriousness about the job.
✨Prepare Questions for the Interviewer
Have a few thoughtful questions ready to ask the interviewer. This could include inquiries about team dynamics, training processes, or what a typical day looks like. It shows your enthusiasm and helps you gauge if the company is the right fit for you.
