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- Tasks: Manage casino table games, ensuring an exceptional customer experience and staff training.
- Company: Bally's Corporation is a leading global casino-entertainment company with 19 casinos across the US and UK.
- Benefits: Enjoy competitive salary, health coverage, and annual performance reviews.
- Why this job: Join a dynamic team in a vibrant environment, fostering customer loyalty and building relationships.
- Qualifications: Four years of casino management experience preferred; strong leadership and organisational skills required.
- Other info: Work in a climate-controlled environment with exposure to noise and smoke.
The predicted salary is between 36000 - 60000 £ per year.
Bally’s Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Bally’s owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally’s Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A. (ATSE: INLOT), a global lottery management and services business.
With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally’s also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.
The Role:
The purpose of the Floor Manager is to exercise responsibility for the overall operation of casino table games in accordance with applicable regulations, company policies, and internal controls.
Responsibilities:
- Ensures an exceptional customer experience while playing Table Games.
- Individually and personally responsible for customer loyalty and return visitation by building relationships through one of a kind customer interaction.
- Responsible for overall operation of casino table games in assigned pits in accordance with applicable State regulations, company policies, and internal controls.
- Responsible for training and conduct of casino table games personnel.
- Responsible for proper staffing and scheduling of casino games personnel.
- Promotes staff development with appropriate documentation.
- May act as Casino Shift Manager on duty as needed.
- Ensures integrity of games by utilizing Surveillance.
- Responsible for protecting gaming equipment and company assets.
- Ensure proper ratings of players by Supervisory personnel.
- Act as a role model during guest interactions.
- Performs other duties as assigned.
Qualifications:
- Knowledge of all casino game rules and regulations.
- PC experience preferred.
- Minimum of four (4) years of Casino management experience preferred.
- Experience with daily scheduling in a Casino environment.
- Strong organizational, planning and supervisory skills.
- Strong Leadership and Management Skills.
- Knowledge of support operations for Table Games Dept.
License Requirements:
Must secure appropriate RI mandated gaming licenses.
Physical/Mental Requirements:
- Constantly use physical movements necessary for general office duties: standing, walking, balancing, eye-hand coordination, finger dexterity, handling, wrist motion, sitting, reaching, carrying, vision, hearing, stooping, and twisting.
- Must be able to work under pressure and walk rapidly for long periods of time.
- Constantly plan, follow directions, read, write, use math, discriminate colors, work at various tempos or work rapidly, make decisions, concentrate, remember, attention to and observe details, use of ten key and personal computer.
- Constantly use mental alertness to achieve high level of accuracy in completing tasks.
- Must be able to complete complex arithmetic and mathematics quickly and accurately.
Working Conditions:
- Mostly indoors and generally climate-controlled environment.
- Will be exposed to noise, smoke, and odors.
- Working with others and independently.
What’s in it for you:
- Competitive Salary with annual performance reviews.
- Comprehensive health coverage plan that includes medical, dental, and vision.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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Manager - Table Games Floor employer: Bally’s Corporation
Contact Detail:
Bally’s Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager - Table Games Floor
✨Tip Number 1
Familiarise yourself with the specific table games offered at Bally's and their unique rules. This knowledge will not only help you stand out during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Bally's to gain insights into the company culture and expectations for the Floor Manager position. This can provide you with valuable information that may give you an edge in the hiring process.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in high-pressure environments. Highlighting your experience in training and developing staff will resonate well with the responsibilities of this role.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples of how you've handled difficult situations in a casino setting. Being able to articulate your approach to maintaining game integrity and customer satisfaction will be crucial.
We think you need these skills to ace Manager - Table Games Floor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the Manager - Table Games Floor position. Tailor your application to highlight relevant experience in casino management and customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience in casino management, particularly with table games. Mention specific achievements that demonstrate your leadership skills and ability to enhance customer loyalty.
Showcase Your Skills: Clearly outline your organisational, planning, and supervisory skills in your application. Provide examples of how you've successfully trained staff or improved operations in past roles, as these are key aspects of the job.
Personalise Your Application: Make your application stand out by personalising it. Address the hiring manager by name if possible, and express your enthusiasm for the role and the company. This shows genuine interest and can make a positive impression.
How to prepare for a job interview at Bally’s Corporation
✨Know Your Games
Make sure you have a solid understanding of all casino game rules and regulations. Being able to discuss the intricacies of table games will show your expertise and passion for the role.
✨Showcase Leadership Skills
Prepare examples of how you've successfully managed teams in a casino environment. Highlight your experience in training staff and promoting their development, as this is crucial for the Floor Manager position.
✨Customer Experience Focus
Be ready to discuss how you would ensure an exceptional customer experience. Think of specific strategies you've used in the past to build relationships with customers and encourage loyalty.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your ability to handle pressure and make quick decisions. Prepare scenarios where you've successfully navigated challenges in a fast-paced environment, particularly related to table games.
