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- Tasks: Ensure safety and security for guests and staff at Bally's Casino.
- Company: Join Bally's Corporation, a leading global casino-entertainment company with 19 casinos across the US.
- Benefits: Enjoy competitive pay, health coverage, and flexible part-time hours.
- Why this job: Be part of a dynamic team in a fun environment while gaining valuable customer service experience.
- Qualifications: Must be 18+, have customer service experience, and possess a Rhode Island Gaming License.
- Other info: Work in a vibrant atmosphere with opportunities for growth and development.
Bally’s Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Bally’s owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally’s Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A. (ATSE: INLOT), a global lottery management and services business.
With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally’s also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.
The Role:
This position is responsible for providing security and safety resources to guests, employees, and company assets. Civilian Officers must have excellent customer service skills, and a minimum of one year of previous experience as a Security Officer or Guard.
Responsibilities:
- Strategically posted at the facility’s three entrances 24 hours a day. To observe guests entering and departing the property.
- Check identification of individuals entering Twin River in compliance with Rhode Island state law.
- Staff the Security Dispatch Center 24 hours a day. Officers assigned to dispatch will answer phones, answer/monitor all radio communications from all departments, will monitor surveillance cameras (non-gaming areas), and dispatch the appropriate response utilizing Surveillance, Fire/EMS, Police, and other departments in a coordinated manner.
- Employees will maintain CAD (computer aided dispatch) log for all calls for service.
- Staff the Card and Destruction Room 7 days a week. Officers assigned to the Destruction Room will inspect and cancel all cards and dices that are removed from the gaming floor daily. Officer will maintain logs of all visitor’s, staff, and inventory that enters the Destruction Room.
- Staff the Badging Office and create and modify the C-Cure badges for staff, vendors, and visitor to the property. Maintain all logs the CAD (computer aid dispatch). Will monitor surveillance cameras (non-gaming areas).
- Possess extensive knowledge of all Twin River Casino’s facilities.
- Assist guests by providing information and services or directing guests to the appropriate source for assistance.
- May rove self-parking lots, valet, exterior of casino, and staff the badge office for employee check distribution and issuance of temporary badges.
- Report any observations concerning hazardous, dangerous, or unsafe conditions that may cause injury to guests and/or employees to security immediately.
- Unable to act as current law enforcement security officers and cannot assist with disturbances or arrests.
- Perform other duties as assigned by supervisor.
Qualifications:
- Ability to read and write English.
- Minimum of 18 years old.
- Ability to work overnight shifts.
- Prior customer service experience preferred.
License Requirements:
- Rhode Island Department of Business Regulations Gaming License.
- Serve Safe Certified.
- Rhode Island Driver Operator License.
Physical/Mental Requirements:
- Stand, walk several hundred feet, climb, carry, hear, bend, and stoop.
- Use manual dexterity, follow directions, and adhere to detail.
- Regular use of eye/hand coordination.
Working Conditions:
- Differing hot, cold, noisy, wet, dry, dirty, smoky, and dusty environments.
- Rotating shifts.
- Contact with violent individuals.
- Work in a moderate noise level environment, increasing to loud at times.
What’s in it for you:
- Competitive Salary with annual performance reviews
- Comprehensive health coverage plan that includes medical, dental, and vision
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Let Bally’s Bet on You – We can’t wait to meet you!
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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Civilian Security Officer - PART TIME employer: Bally’s Corporation
Contact Detail:
Bally’s Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Civilian Security Officer - PART TIME
✨Tip Number 1
Familiarise yourself with Bally's Corporation and its operations. Understanding their values, mission, and the specific role of a Civilian Security Officer will help you demonstrate your enthusiasm and fit for the position during any interviews.
✨Tip Number 2
Highlight your customer service skills in conversations or networking opportunities. Since this role requires excellent customer service, be prepared to share examples of how you've successfully handled customer interactions in the past.
✨Tip Number 3
Network with current or former employees of Bally's Corporation. They can provide valuable insights into the company culture and the expectations for the Civilian Security Officer role, which can give you an edge in your application process.
✨Tip Number 4
Prepare for potential situational questions that may arise during interviews. Think about scenarios where you had to ensure safety or handle emergencies, as these experiences will be relevant to the responsibilities of the role.
We think you need these skills to ace Civilian Security Officer - PART TIME
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the Civilian Security Officer position. Tailor your application to highlight relevant experience and skills that align with the job description.
Highlight Customer Service Skills: Since excellent customer service skills are essential for this role, ensure your CV and cover letter emphasise any previous experience in customer-facing positions. Provide specific examples of how you've successfully handled customer interactions.
Detail Relevant Experience: If you have prior experience as a Security Officer or Guard, be sure to detail this in your application. Include specific duties you performed and any relevant certifications you hold, such as the Rhode Island Department of Business Regulations Gaming License.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is crucial for a security role.
How to prepare for a job interview at Bally’s Corporation
✨Showcase Your Customer Service Skills
As a Civilian Security Officer, excellent customer service is key. Be prepared to share examples of how you've successfully assisted customers in the past, demonstrating your ability to handle various situations with professionalism and care.
✨Familiarise Yourself with the Company
Research Bally's Corporation and its operations. Understanding their values, services, and the specific role of a Civilian Security Officer will help you answer questions more effectively and show your genuine interest in the position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life scenarios. Think about potential situations you might face as a security officer and how you would respond, focusing on safety and customer service.
✨Dress Professionally and Be Punctual
First impressions matter! Dress appropriately for the interview and arrive on time. This shows respect for the interviewer's time and reflects your seriousness about the role.
