Responsibilities
- Resolve complex escalated issues through advanced troubleshooting and root cause analysis.
- Provide timely onsite and remote support to corporate users, VIPs, and senior stakeholders.
- Own incidents through resolution, maintaining helpdesk records, meeting SLAs, and coordinating with internal teams and vendors.
- Manage secure Windows and macOS device builds, endpoint deployment tools, software packaging, patching, inventory, lifecycle processes, and supporting documentation.
- Administer identity, Microsoft 365, access policies, automation scripts, and remote-access technologies.
- Deliver global infrastructure and technology initiatives from planning and testing through rollout, refresh, and continuous improvement.
- Maintain endpoint security and regulatory compliance, support incident response and vulnerability remediation, and follow ITIL practices.
- Support AV, video conferencing, Microsoft Teams Rooms, and other collaboration platforms.
- Mentor support staff, strengthen cross-team collaboration, maintain technical knowledge resources, and adapt to changing priorities.
- Participate in on-call support, meet SLAs, and contribute to service improvement.
Target Salary
~$75,000- $85,000 Annual Salary
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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