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For Companies At a Glance
- Tasks: Lead and inspire a team to deliver an exceptional residential experience.
- Company: Join a dynamic company focused on creating vibrant living environments.
- Benefits: Enjoy flexible shifts, competitive pay, and opportunities for growth.
- Why this job: Be part of a culture that values teamwork, improvement, and community impact.
- Qualifications: 4+ years of management experience and strong leadership skills required.
- Other info: Equal opportunities employer committed to diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Shift Manager – Permanent, E16 (West Silvertown)
Hours: 42 per week, 4 on 4 off, days & nights (7am – 7pm or 7pm – 7am)
As the Shift Manager, you will:
- Lead, manage, motivate, inspire, and develop the team to confidently deliver a dynamic residential lifestyle experience across the development.
- Actively manage the shift, dealing with all queries and complaints, monitoring and dealing with staff performance, directing and leading the in-house and contracted team working on the development during the shift
- Build trusted working relationships with colleagues and contracted service partners.
- Provide oversight for daily operations, including security patrols and reporting, front of house services, safety or building critical works and emergency response.
- Manage and respond to any complaints in line with thecomplaints policy
- Monitor operational performance against policies and procedures and recommend improvements or amendments where required.
- Conduct a daily start of shift briefing and end of shift briefing/ handover to incoming shift.
- Conduct team appraisals, reviews, and performance meetings, ensuring appropriate accreditation and training is up to date.
- Oversee management of all aspects of estate security and CCTV on your shift, ensuring clear communication with the security team and other site staff.
- Oversee externally provided security services partners i.e. temporary staffing ensuring operatives are inducted and have a clear understanding of responsibilities ahead of commencing a shift.
- Ensure the security team conducts estate patrols, provide daily patrol reports via MyTag, and adheres to service standards.
- Lead monthly fire drills and weekly fire tests, and ensure incident reporting is completed as required and logged on the compliance system.
- Collaborate with Facilities Management to ensure compliance with Fire and Health & Safety policies, reviewing procedures regularly.
- Play a key role in disaster recovery, emergency response, and contingency planning.
- Promote a workplace culture of continuous improvement and high performance.
- Conduct regular team meetings, one-to-ones, appraisals, and training sessions.
- Ensure adequate staffing levels for each shift, including managing the staff rota, managing absences and arranging suitable cover.
- Present updates in management meetings and briefings, engaging teams with the overall business vision.
- Support the Security & Operations Manager including staff payroll, training, uniforms, and other operational requests, which may change due to operation requirements.
Skills & Experience
- Minimum 4 years experience managing a team
- Ability to remain calm and focused under pressure
- Previous experience working on a large mixed-use development
- Strong leadership experience in a management environment, with a proven track record of working collaboratively and diplomatically
- Excellent written and verbal communication skills in English
- Knowledge and experience in the property and security sector, including regulations and requirements
- Good knowledge of Health & Safety Management in mixed-use developments.
We operate as an equal opportunities employer.
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Shift Manager employer: Ballymore
Contact Detail:
Ballymore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Shift Manager in a residential setting. Understanding the nuances of managing a mixed-use development will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the property and security sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in high-pressure environments. Be ready with examples that showcase your ability to motivate and inspire your team.
✨Tip Number 4
Research the company culture and values of the organisation you're applying to. Tailoring your approach to align with their ethos can significantly enhance your chances of making a positive impression.
We think you need these skills to ace Shift Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in team management, particularly in a residential or mixed-use development. Emphasise your leadership skills and any specific achievements that demonstrate your ability to handle pressure and manage operations effectively.
Craft a Compelling Cover Letter: In your cover letter, address the key responsibilities of the Shift Manager role. Discuss how your previous experiences align with the job requirements, such as managing staff performance, handling complaints, and ensuring compliance with health and safety regulations.
Showcase Communication Skills: Since excellent written and verbal communication skills are essential for this role, ensure your application is free from errors and clearly articulates your thoughts. Use professional language and structure your application logically.
Highlight Relevant Certifications: If you have any certifications related to health and safety management or security, be sure to mention them in your application. This will demonstrate your commitment to maintaining high standards in these areas, which is crucial for the Shift Manager position.
How to prepare for a job interview at Ballymore
✨Showcase Your Leadership Skills
As a Shift Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on motivating and inspiring your colleagues to achieve their best.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life situations, such as managing complaints or dealing with emergencies. Think of specific instances where you effectively resolved issues and be ready to discuss them in detail.
✨Familiarise Yourself with Health & Safety Regulations
Given the importance of health and safety in this role, brush up on relevant regulations and procedures. Be prepared to discuss how you would ensure compliance and promote a safe working environment.
✨Demonstrate Your Communication Skills
Excellent communication is key for a Shift Manager. Practice articulating your thoughts clearly and confidently, and be ready to explain how you would maintain effective communication with both your team and external partners.
