Senior Portfolio Manager

Job Description

Senior Portfolio Manager - Permanent - Canary Wharf

Hours: 40 per week, Monday to Friday

Duties And Responsibilities Include, But Not Limited To

• Manage the onsite team to ensure consistent service delivery, clear priorities, effective communication and completion of agreed actions
• Prepare and deliver reporting requirements for the wider business and client, ensuring information is accurate, timely and commercially useful
• Own H&S compliance records and documentation within Meridian, ensuring actions, evidence and statutory requirements are maintained and escalated where necessary
• Lead preparation of the annual service charge budget, including information gathering, challenge of assumptions, budget documentation and stakeholder updates
• Review BvA reports, monitor expenditure, identify financial risks and take appropriate action to control costs and support value for money
• Carry out regular property inspections, assess asset condition, determine required actions and ensure completion through appropriate follow-up
• Manage Section 20 Consultation processes relating to major works and QLTA, ensuring compliance, accurate records and clear communication with stakeholders
• Respond to reasonable management enquiries from the client, colleagues and other parties with clear, accurate and professional information
• Attend and contribute to client meetings, providing updates, recommendations and follow-up actions as required
• Attend meetings at BAML offices or developments and represent the property management function with authority and professionalism
• Identify, assess and escalation operational, financial, compliance and reputational risks, recommending practical solutions where appropriate
• Communicate effectively and professionally with residents, ensuring issues are managed sensitively, consistently and in line with business standards
• Manage complaints by recording details, coordinating investigation, providing updates, resolving matters where possible and escalating complex issues appropriately
• Ensure operations are delivered in accordance with business policies, SOPs, governance requirements and Ballymore brand standards

Skills And Experience

• Relevant professional qualification such as TPI, RICS or equivalent property management qualification desirable
• Previous experience in residential estate, block or property management, including responsibility for service delivery, compliance and stakeholder relationships
• Experience managing or coordinating onsite teams, contractors or service partners to achieve agreed standards and outcomes
• Strong financial awareness, including service charge budgeting, BvA review, cost control and value-for-money assessment
• Knowledge of Health & Safety processes, compliance monitoring and practical implementation within a managed residential environment
• Knowledge and understanding of the Landlord & Tenant Act 1985, Section 20 consultation requirements and RICS Code of Practice
• Confident communicator with the ability to manage resident, client and stakeholder relationships professionally and constructively
• Strong organisational, problem-solving and decision-making skills, with the ability to prioritise competing operational demands

Ballymore operates as an equal opportunities employer.