Post Room Operative

Location of work: Silvertown – East London (E16)

Hours of work: 4 on 4 off, Days. 7:00am – 19:00pm.

Duties & Responsibilities

• Maintain a robust operational process to effectively control vehicle access to/from the post room.
• Implement Health & Safety procedures for Post room operations, adhering to current SOPs and legislation.
• Assist with site fire and emergency procedures, ensuring relevant preventative measures are undertaken.
• Liaise with RSM for departmental issues.
• Handle requests & enquiries to the Postroom Department efficiently and professionally, both in person and by telephone, following SOPs.
• Keep work areas clean and tidy, reporting defects immediately.
• Secure the Postroom at all times, challenging and dealing with any unauthorised access appropriately.
• Be part of the Resort team, maintaining policies, company rules, and quality standards of Ballymore Properties Ltd.
• Greet residents and couriers politely during mail drop-offs and collections.
• Liaise with RSM and RD regarding delivery requests to and from the site via the Postroom.
• Ensure smooth communication system operations within the Estate following SOP principles.
• Report security, health, safety issues, incidents, or complaints accurately.
• Receive, safekeep, and audit parcels and registered mail; secure valuable items in the safe for collection.
• Prepare postal slips for delivery into resident post-boxes, recording them for signature upon collection.
• Issue parcels and registered mail correctly as per SOPs.
• Handle residents’ dry cleaning/laundry, ensuring paperwork is completed.
• Carry out apartment and estate key audits when requested.
• Proactively address maintenance and cleaning issues within the estate.
• Maintain a safe environment and a tidy Parcel Room and storage areas.
• Act appropriately during emergencies.
• Forward relevant correspondence promptly to the RD’s office.
• Provide clear handovers at shift change, highlighting recent events and upcoming activities.
• Attend meetings as directed by the Resort Director or Residential Services Manager.

Other Responsibilities

• Understand and demonstrate the principles of the BAML Mission Statement.
• Foster a ‘can do, will do, with pleasure’ culture within the Residential Estates Team.
• Assist with other tasks or duties as assigned by the Resort Director or Residential Services Manager.

Skills, Experience & Qualifications

• Good organisational skills.
• Knowledge and experience with software systems supporting front of house and security functions.
• Team player with initiative.
• Experience working in a complex multi-site environment.
• Strong verbal and written communication skills.
• Knowledge of H&S legislation.
• Ability to develop and implement strategic and tactical plans.
• Capability to drive organisational and cultural change, fostering a sense of community.
• Motivational skills to energise and encourage team collaboration and effectiveness.
• Demonstrated good practice and knowledge of health and safety legislation.

*Ballymore operate as an equal opportunities employer.

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