Parcel Receptionist

Parcel Receptionist – High-end Luxury Building

Are you looking for a change of environment? Are you interested in working in one of the most stunning residential tower-blocks, just a 5-minute walk from Canary Wharf station?

Ballymore are looking to speak with people who can provide the utmost customer service whilst carrying out their responsibilities with accuracy, efficiency, and a smile. Ideally, you will have exposure to post handling in the residential, hospitality, or postal industry but we will consider applicants who have worked in front-facing customer service roles. See below for more details regarding the role:

Time: 8:00 – 17:00

Days: Tuesday to Saturday

Location: East London (Nearest station Canary Wharf or Heron Quays)

Duties:

• To ensure that all requests & enquiries to the post room department (both in person and by telephone) are dealt with efficiently in a timely and professional manner adhering to SOP’s on every occasion.
• To implement health & safety for post room operations, adhering to current SOP’s and legislation.
• To assist with the site fire and emergency procedures policy and ensuring relevant preventative measures are undertaken.
• Ensure that work areas are always kept clean & tidy reporting any defects immediately.
• To ensure the post room is secured at all times with any unauthorized access challenged & dealt with in an appropriate manner.
• To be a part of the resort team maintaining the policies, company rules, and quality.
• Meeting and greeting all residents/couriers politely on drop off and collection of mail.
• To liaise with the RSM and RD at all times in relation to requests for deliveries to & from the site via the post room.
• Ensure the smooth running of the communication systems within the estate to SOP principles.
• Correct reporting of any security/health and safety issues.
• Correct reporting of any incidents or complaints.
• Receiving and safekeeping of all parcels/registered mail, carrying out regular audits.
• Receipt of all postal & courier deliveries on behalf of residents & the estate, and the safekeeping and recording of same. Registered delivery/valuable items to be secured in safe, ready for collection.
• Making out postal slips ready for delivery into resident’s post-boxes & the accurate recording of them ready for residents to sign for upon collection.
• Correct issuing of parcels/registered mail as per SOP’s.
• Receipt & issue of residents’ dry cleaning/laundry ensuring relevant paperwork is completed.
• Always maintain a safe environment for all people in the estate.
• Maintain a neat and tidy appearance in the parcel room and all storage rooms.
• Take the appropriate action in the event of an emergency.
• To ensure all relevant correspondence is forwarded without delay to the RD’s office.
• Be able to give a clear and precise handover at the end of your shift, highlighting all events that happened and forthcoming events.

What you will need:

• Great attention to detail
• Good written and verbal communication
• Be approachable and friendly

We operate as an equal opportunities employer.

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