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- Tasks: Lead and oversee the night team, ensuring top-notch security and concierge services.
- Company: Join a dynamic team focused on providing exceptional service in a vibrant residential environment.
- Benefits: Enjoy a flexible 4 on 4 off schedule with opportunities for growth and development.
- Why this job: Be part of a supportive culture where your leadership makes a real impact on residents' lives.
- Qualifications: Prior management experience and strong communication skills are essential for success.
- Other info: This role requires a commitment to safety and excellence in service delivery.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Hours: 42 per week, 4 on 4 off, Nights (7pm – 7am)
Duties & Responsibilities
- Overseeing all in-house personnel during the hours of their shift including Concierge & Security staff.
- Ensure the duties of all staff are carried out to their specific job descriptions and contractual obligations (at work on time as per the rota, in uniform and delivering on role requirements).
- Ensure the duties of all staff are undertaken in accordance with company standard operating procedures (SOPs) and that SOPs are regularly reviewed and updated in liaison with management.
- Ensure the correct conduct of all staff and report any misconduct to the Senior Property Manager (SPM).
- Manage and report any concerns or discrepancies in staff work performance to the SPM.
- Assist with training new staff using the relevant training forms and SOPs to the required standard.
- Ensure all staff are familiar and compliant with GDPR, paying particular attention to the use of the residential database, emails, and other written correspondence.
- Ensure parcels & post are secure and only accepted and stored in accordance with the parcel receiving procedure logged on B.life.
- Ensure all apartment security keys and resort keys issued to residents and staff/visitors/contractors are recorded in Tacker.
- Use the residents web portal and other systems to track and communicate with residents and other stakeholders such as owners, commercial partners, housing associations, contractors, etc.
- Monitor the use of the landline telephone and ensure that all staff mobile phones are on silent/turned off whilst on duty.
- Ensure all check sheets relating to the concierge, security, and housekeeping operations are completed satisfactorily and on time.
- Ensure building patrols, standards of security, and maintenance are delivered or presented “best in class” and report any concerns or defects.
- Ensure that work areas are kept clean & tidy at all times and report any defects immediately.
- Ensure that the day, night logs, and maintenance books are kept up to date by staff and regularly reviewed.
- Carry out regular radio checks and periodic patrols around the building and common areas to ensure that standards of cleanliness, security, and health & safety are being strictly adhered to and monitored.
- Take responsibility for the Fire Control Centre room ensuring that it is fully manned and operating to required standards.
- Maintain an active role in ensuring all fire and life safety systems are operational, regularly tested, and that staff are competent in the operation of related alarm systems and emergency procedures.
- Ensure all relevant concierge information is compiled and communicated in terms of a variety of services to the residents (restaurants, bars, taxis, etc).
- Be the first point of contact with residents in terms of Breach of Lease and document this.
- Deal efficiently with resident’s enquiries and document problems. Where necessary, take action.
Skills & Experience
- Prior experience managing teams.
- Polite and confident with a great deal of patience.
- Ability to multi-task and time-manage.
- Strong verbal and written communication skills.
We operate as an equal opportunities employer.
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Night Manager (Security & Concierge) employer: Ballymore
Contact Detail:
Ballymore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager (Security & Concierge)
✨Tip Number 1
Familiarize yourself with the specific duties and responsibilities outlined in the job description. Understanding the expectations for overseeing staff and ensuring compliance with SOPs will help you demonstrate your readiness for the role during the interview.
✨Tip Number 2
Highlight any previous experience you have in managing teams, especially in a security or concierge environment. Be prepared to share examples of how you've successfully led a team and handled challenges in past roles.
✨Tip Number 3
Showcase your communication skills by preparing to discuss how you would handle resident inquiries and document issues effectively. Being able to articulate your approach to resident interactions can set you apart from other candidates.
✨Tip Number 4
Demonstrate your understanding of GDPR and its importance in the role. Be ready to discuss how you would ensure compliance among staff and protect residents' information, as this is a critical aspect of the position.
We think you need these skills to ace Night Manager (Security & Concierge)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing teams, particularly in security or concierge roles. Emphasize your ability to oversee staff and ensure compliance with procedures.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Night Manager position. Mention specific skills such as your strong communication abilities and experience with training staff, which are crucial for this role.
Showcase Relevant Experience: When detailing your work history, focus on previous roles where you managed personnel or dealt with security protocols. Use examples that demonstrate your ability to handle multiple tasks and maintain high standards.
Highlight Compliance Knowledge: Since the role involves ensuring compliance with GDPR and other operational standards, mention any relevant training or experience you have in these areas. This will show that you understand the importance of these regulations.
How to prepare for a job interview at Ballymore
✨Show Your Leadership Skills
As a Night Manager, you'll be overseeing staff. Be prepared to discuss your previous experience managing teams and how you handle conflicts or issues that arise. Share specific examples that demonstrate your leadership style and ability to motivate others.
✨Understand the SOPs
Familiarize yourself with standard operating procedures (SOPs) relevant to security and concierge roles. During the interview, express your understanding of the importance of SOPs and how you would ensure compliance among your team.
✨Demonstrate Communication Skills
Strong verbal and written communication skills are crucial for this role. Practice articulating your thoughts clearly and concisely. Be ready to provide examples of how you've effectively communicated with residents or team members in past positions.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face as a Night Manager and how you would address them. This will show your critical thinking and readiness for the role.
