Job Description
Senior Portfolio Manager - Permanent - Canary Wharf
Hours: 40 per week, Monday to Friday
Duties And Responsibilities Include, But Not Limited To
- Manage the onsite team to ensure consistent service delivery, clear priorities, effective communication and completion of agreed actions
- Prepare and deliver reporting requirements for the wider business and client, ensuring information is accurate, timely and commercially useful
- Own H&S compliance records and documentation within Meridian, ensuring actions, evidence and statutory requirements are maintained and escalated where necessary
- Lead preparation of the annual service charge budget, including information gathering, challenge of assumptions, budget documentation and stakeholder updates
- Review BvA reports, monitor expenditure, identify financial risks and take appropriate action to control costs and support value for money
- Carry out regular property inspections, assess asset condition, determine required actions and ensure completion through appropriate follow-up
- Manage Section 20 Consultation processes relating to major works and QLTA, ensuring compliance, accurate records and clear communication with stakeholders
- Respond to reasonable management enquiries from the client, colleagues and other parties with clear, accurate and professional information
- Attend and contribute to client meetings, providing updates, recommendations and follow-up actions as required
- Attend meetings at BAML offices or developments and represent the property management function with authority and professionalism
- Identify, assess and escalation operational, financial, compliance and reputational risks, recommending practical solutions where appropriate
- Communicate effectively and professionally with residents, ensuring issues are managed sensitively, consistently and in line with business standards
- Manage complaints by recording details, coordinating investigation, providing updates, resolving matters where possible and escalating complex issues appropriately
- Ensure operations are delivered in accordance with business policies, SOPs, governance requirements and Ballymore brand standards
Skills And Experience
- Relevant professional qualification such as TPI, RICS or equivalent property management qualification desirable
- Previous experience in residential estate, block or property management, including responsibility for service delivery, compliance and stakeholder relationships
- Experience managing or coordinating onsite teams, contractors or service partners to achieve agreed standards and outcomes
- Strong financial awareness, including service charge budgeting, BvA review, cost control and value-for-money assessment
- Knowledge of Health & Safety processes, compliance monitoring and practical implementation within a managed residential environment
- Knowledge and understanding of the Landlord & Tenant Act 1985, Section 20 consultation requirements and RICS Code of Practice
- Confident communicator with the ability to manage resident, client and stakeholder relationships professionally and constructively
- Strong organisational, problem-solving and decision-making skills, with the ability to prioritise competing operational demands
Ballymore operates as an equal opportunities employer.
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