At a Glance
- Tasks: Lead security and operations for a vibrant residential estate, ensuring safety and exceptional service.
- Company: Join Ballymore, a forward-thinking property management company committed to excellence.
- Benefits: Enjoy a competitive salary, flexible shifts, and opportunities for professional growth.
- Other info: Dynamic role with a focus on teamwork and community engagement.
- Why this job: Make a real difference in residents' lives while developing your leadership skills.
- Qualifications: SIA Licence required; proven leadership in security or hospitality preferred.
The predicted salary is between 40000 - 40000 £ per year.
Job Description
- Security & Operations Manager - Permanent, Pan Peninsula - Canary Wharf (E14)
- Hours of work: 42 per week, 4 on 4 off, 10:00am to 10:00pm (Days)
The Security & Operations Manager will lead and manage the Security, Concierge and wider front-of-house operations across the estate, ensuring a safe, secure and exceptional resident experience.
The role is responsible for operational performance, team leadership, emergency response, compliance, customer service and continuous improvement of all security and residential services.
Key Responsibilities Include
- Lead, motivate and develop Security, Concierge and other operational teams to deliver consistently high service standards.
- Manage recruitment, onboarding, training, performance, attendance, conduct and development of team members.
- Prepare rotas, manage holiday approvals and maintain appropriate staffing levels across all functions.
- Deliver regular briefings, toolbox talks and training to promote operational excellence and compliance.
- Oversee all aspects of estate security, CCTV, access control, Fire Control Centre operations and front-of-house services.
- Ensure patrols, inspections, shift checks and operational audits are completed and standards are maintained.
- Lead emergency responses and business continuity activities, acting as the senior operational representative when required.
- Maintain operational procedures, risk assessments, KPIs and service standards, driving continuous improvement.
- Build positive relationships with residents, resident associations, commercial occupiers, contractors and external agencies.
- Ensure resident enquiries, incidents and complaints are resolved professionally and within agreed timescales.
- To ensure all reported maintenance issues, leaks and similar incidents are promptly logged, followed up and resolved, with clear communication throughout.
Any issues requiring input from the Facilities Management team must be logged via e Logbooks and recorded in the daily handover to ensure visibility, effective coordination and appropriate follow-up.
- Ensure compliance with all security, fire safety, health and safety and data protection requirements.
- Lead fire testing, fire drills, emergency planning and incident investigations.
- Ensure all incidents, accidents, near misses and complaints are accurately reported and appropriately actioned.
- To take ownership of the B. life portal, resident communications and notifications, ensuring residents receive clear, timely and accurate updates on day-to-day issues as required.
- Produce operational and incident reports, maintain accurate records and ensure GDPR compliance.
Skills, Experience & Qualifications
- SIA Licence (Required)
- Proven leadership experience within security, residential or hospitality operations.
- Strong knowledge of security systems, fire safety and health & safety compliance.
- Excellent communication, stakeholder management and customer service skills.
- Experience managing teams, performance and service delivery in a fast-paced environment.
- Ability to remain calm, decisive and effective during emergencies and operational incidents.
- Proficient in operational reporting systems and resident management platforms
Ballymore operates as an equal opportunities employer.
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Security and Operations Manager (Residential Property Management) in London employer: Ballymore
Ballymore is an exceptional employer located in the vibrant Canary Wharf, offering a dynamic work culture that prioritises collaboration and innovation. With a strong commitment to employee growth, we provide ample opportunities for professional development and career advancement, alongside competitive benefits that enhance work-life balance. Join us to be part of a forward-thinking team dedicated to operational excellence and customer satisfaction in property and asset management.
StudySmarter Expert Advice🤫
We think this is how you could land Security and Operations Manager (Residential Property Management) in London
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Security and Operations Manager (Residential Property Management). Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Ballymore. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
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✨Directly Apply to Ballymore
Don’t forget to apply for the Security and Operations Manager (Residential Property Management) role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Ballymore.
We think you need these skills to ace Security and Operations Manager (Residential Property Management) in London
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Ballymore. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Ballymore.
How to prepare for a job interview at Ballymore
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Ballymore.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Ballymore.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Ballymore.
