Director of Commercial & Business Transformation - Canary Wharf, Permanent
Ballymore Asset Management Limited (BAML) is responsible for the management of a growing residential property portfolio, delivering exceptional services to customers, residents and stakeholders. As the business continues to evolve, we are embarking on an exciting transformation journey focused on strengthening governance, enhancing operational effectiveness, building commercial capability and positioning the organisation for sustainable future growth.
The Opportunity
Reporting to the Managing Director (BAML), the Director of Commercial & Business Transformation will provide strategic leadership for the company's transformation programme, ensuring BAML is positioned for long-term success, operational excellence and commercial growth. This role will be accountable for leading key transformation workstreams, including achieving and maintaining TPI Accreditation , supporting business transformation through market research and consultation activity, overseeing a company-wide rebrand, strengthening governance frameworks, driving organisational readiness for new business opportunities and providing strategic oversight of the IT function. This is a unique opportunity for a commercially minded transformation leader to influence strategic direction, deliver meaningful change and contribute directly to the future success of the organisation.
Key Responsibilities
Business Transformation Leadership
- Lead the design, planning and delivery of the company's transformation programme, translating strategic objectives into actionable priorities and measurable outcomes.
- Partner with the Executive Team and senior stakeholders to identify opportunities for growth, efficiency, innovation and organisational resilience.
- Develop transformation roadmaps, governance frameworks and reporting mechanisms to monitor progress, manage risk and realise business benefits.
- Foster a culture of continuous improvement, accountability, collaboration and data-driven decision-making across the organisation.
TPI Accreditation Leadership
- Act as the accountable lead for obtaining and maintaining TPI Accreditation.
- Coordinate readiness activities including policy reviews, evidence gathering, stakeholder engagement and staff development programmes.
- Embed TPI standards and industry best practice into company operations, compliance frameworks and service delivery models.
- Monitor and manage ongoing accreditation requirements, reviews and continuous improvement actions.
Transformation Consultation, Research & Market Penetration
- Lead research activities to assess market trends, competitor activity and emerging opportunities within the residential property management sector.
- Develop insight-driven recommendations that strengthen the company's service proposition and competitive position.
- Identify and evaluate new markets, customer segments, strategic partnerships and routes to market.
- Prepare business cases, reports and strategic recommendations to support informed decision-making.
- Support consultation and transformation initiatives through evidence-based analysis and stakeholder engagement.
Company Rebrand
- Lead and coordinate the delivery of the company's rebranding programme.
- Ensure the brand reflects the organisation's strategic ambitions, values and market positioning.
- Work collaboratively with internal teams and external partners to deliver a consistent brand experience across all customer and business touchpoints.
- Develop and manage a comprehensive implementation plan covering communications, stakeholder engagement, timelines, risks and success measures.
- Drive employee engagement and customer confidence throughout the rebranding process.
Preparing The Company For New Business
- Lead organisational readiness activities to ensure the company is fully equipped to secure and mobilise new business opportunities.
- Develop scalable operating models, mobilisation frameworks and service delivery structures.
- Identify operational, process and capability gaps and implement improvement initiatives.
- Support tender responses, bid submissions, client presentations and due diligence activities.
- Ensure the business is positioned to deliver sustainable growth whilst maintaining service excellence and compliance standards.
Governance and Compliance
- Own and drive the development, implementation and ongoing maintenance of the Company's Governance Manual.
- Ensure governance frameworks remain robust, proportionate and aligned with regulatory and business requirements.
- Strengthen risk management, compliance controls and organisational accountability across the business.
- Provide assurance to leadership teams through effective monitoring, reporting and governance oversight.
Strategic Oversight and IT
- Provide strategic leadership and oversight of the IT function and digital transformation agenda.
- Ensure technology systems, digital infrastructure and data management capabilities support business objectives and future growth.
- Manage relationships with external IT providers and strategic technology partners.
- Oversee IT governance, risk management, service performance and continuous improvement initiatives.
- Support and prioritise technology projects that improve operational efficiency, customer experience and organisational capability.
Skills, Experience & Qualifications
- Proven senior-level leadership experience in business transformation, organisational change, strategy, operations, governance or organisational development.
- Strong understanding of the residential property management sector, industry regulations and professional standards.
- Experience leading complex organisational transformation programmes and cross-functional projects.
- Track record of delivering successful business change initiatives from concept through to implementation.
- Excellent commercial acumen with the ability to identify growth opportunities and develop strategic recommendations.
- Strong governance, compliance and risk management expertise.
- Exceptional stakeholder management and influencing skills, with the ability to engage effectively at Board, Executive and operational levels.
- Outstanding analytical, research and problem-solving capabilities.
- Experience developing business cases, strategic plans and performance reporting frameworks.
- Strong communication, presentation and leadership skills
- Knowledge and experience of TPI Accreditation and industry best practice standards (Desirable)
- Experience within residential property management, facilities management, real estate or related sectors.
Why join BAML?
At BAML, you will have the opportunity to shape the future of a growing organisation through meaningful transformation and innovation. This role offers the chance to influence strategic decision-making, enhance customer outcomes, strengthen governance and create the foundations for long-term commercial success. If you are a strategic, commercially focused transformation leader with a passion for driving organisational improvement and sustainable growth, we would love to hear from you.
We operate as an equal opportunities employer.
#J-18808-Ljbffr
Director of Commercial & Business Transformation in London employer: Ballymore
Ballymore is an exceptional employer located in the vibrant Canary Wharf, offering a dynamic work culture that prioritises collaboration and innovation. With a strong commitment to employee growth, we provide ample opportunities for professional development and career advancement, alongside competitive benefits that enhance work-life balance. Join us to be part of a forward-thinking team dedicated to operational excellence and customer satisfaction in property and asset management.
