At a Glance
- Tasks: Join us as a Fitness Coach, delivering top-notch customer service and fitness training.
- Company: Ballymore is a leading property developer known for award-winning urban projects.
- Benefits: Enjoy a dynamic work environment with opportunities for personal training and wellness promotion.
- Other info: Flexible shifts between 05:45am - 23:15pm, with potential to work across various sites.
- Why this job: Be part of a passionate team, making a positive impact on residents' health and fitness.
- Qualifications: Must have a Level 3 Personal Trainer qualification and experience in fitness training.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
We are recruiting a Fitness Coach to join us at London City Island & Good Luck Hope. Ballymore is a family-owned business with over 40 years of experience and over 80 awards. We manage 11,000 homes across 12 luxury residential developments in London.
Hours
Rota shift times:
- 05:45 – 14:45
- 07:45 – 16:45
- 9:00 – 18:00
- 12:45 – 21:45
- 14:15 – 23:15
Shift Pattern: 5 days across Monday to Sunday.
Location: E16, Canning Town
Contract: 40 hpw/permanent
Salary: £26,436.80 per annum + commission
What You’ll Do
- Support the Health Club Manager with all operational aspects of the leisure facility.
- Contribute to the development of the department by promoting services to members and tracking progress.
- Consistently deliver a ‘best in class’ level of customer care to all residents and guests.
- Work as part of a team, greet and interact with residents/guests, carry out duties and maintain environment and equipment to the highest standards.
- Teach one class per shift at a minimum. If necessary, deliver more than one class during a shift.
- Offer residents and guests a 7‑star professional service at all times and ensure a safe, clean and enjoyable experience within the leisure facility.
- Proactively ensure the smooth and professional running of the leisure facility.
- Teach exercise classes to residents/guests.
- Train residents/guests in personal training when required.
- Answer resident and guest questions, concerns and complaints professionally and promptly, referring as necessary.
- Familiarise with the services offered and serve as a customer‑service liaison between residents/guests and management.
- Help with resident/guest retention and growth by interacting in an intelligent, tactful and friendly manner.
- Communicate regularly with the HCM and offer suggestions regarding improvements to operation of the leisure facilities.
- Maintain a friendly, helpful, and courteous demeanor.
- Undertake responsibilities in relation to Health & Safety, Fire Cautions, COSHH, etc.
- Complete procedural documentation in a timely basis (incident reports, maintenance requests, shift changes).
- Stock storage units; clean and organise all fitness areas, equipment, studios and any rooms/areas within the leisure facility.
- Monitor music and sound levels to avoid disruption.
- Anticipate resident/guest needs and proactively offer information and guidance.
- Ensure visibility and assistance to members and guests; notify HCM/Shift Manager before taking a break.
- If a shift ends and no replacement exists, remain until cover is identified and the HCM/Shift Manager notified.
- Check and initial the communications log regularly and advise the HCM as needed.
- Maintain up‑to‑date notice boards.
- Attend weekly departmental meetings and other staff meetings as arranged.
- Recognise opportunities to promote PT, wellness, exercise and master classes.
- Continue ongoing education and training provided by the leisure facility/BPL.
- Accept and complete all assignments deemed appropriate by the HCM or Resort Management.
- Submit time‑off requests to the HCM.
- Represent the leisure facility and yourself in a professional and positive manner.
- Maintain a clean, neat, healthy and professional appearance; wear the correct uniform at all times.
- Abide by all Resort/BPL/Company policies and procedures.
- Cover the fitness reception as required.
- Assist with special events or functions, pool testing.
- Work within other resort leisure facilities as needed, not restricted to one site.
- Help create a ‘can do, will do, with pleasure’ culture within all aspects of the team.
What You’ll Need To Be Successful
- Proven ability to build strong working relationships with clients.
- Passionate, lively, approachable and charismatic.
- Pro‑active self‑starter.
- Good team player.
- Ability to offer constructive advice to others.
- Good working knowledge of health & safety.
- Experience in face‑to‑face customer service.
- Experience delivering fitness training classes.
- Recognised fitness qualification Personal Trainer Level 3 or above.
Equal Opportunities Statement
Ballymore operates as an equal opportunities employer.
Fitness Coach employer: Ballymore
Ballymore is an exceptional employer that values its people, fostering a collaborative and supportive work culture. As a Fitness Coach at our Royal Wharf location, you will enjoy a dynamic environment where your contributions directly enhance the well-being of our residents. With opportunities for personal growth and ongoing training, you will be part of a team dedicated to delivering outstanding leisure services in one of Europe's most prestigious urban developments.
StudySmarter Expert Advice🤫
We think this is how you could land Fitness Coach
✨Tip Number 1
Make sure to showcase your interpersonal skills during any interactions. As a Fitness Coach, building strong relationships with clients is key, so be prepared to demonstrate your ability to connect and engage with people.
✨Tip Number 2
Familiarise yourself with the specific health and safety guidelines relevant to fitness facilities. Being knowledgeable about these regulations will not only help you in your role but also show potential employers that you take safety seriously.
✨Tip Number 3
Prepare to discuss your experience in delivering fitness training classes. Highlight any unique classes or techniques you've used in the past, as this can set you apart from other candidates.
✨Tip Number 4
Show your enthusiasm for ongoing education and training in the fitness industry. Employers appreciate candidates who are committed to personal development and staying updated on the latest fitness trends and techniques.
We think you need these skills to ace Fitness Coach
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and qualifications, particularly your fitness qualifications and any customer service roles. Emphasise your ability to build relationships with clients and your experience in delivering fitness training classes.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for fitness and customer service. Mention specific examples of how you've successfully engaged with clients and contributed to a team environment. Tailor it to reflect the values and ethos of Ballymore.
Highlight Health & Safety Knowledge:Since the role involves health and safety responsibilities, ensure you mention your knowledge and experience related to health and safety guidelines. This could include any relevant certifications or training you've completed.
Showcase Your Personality:Ballymore is looking for someone lively and approachable. Use your application to convey your personality. Share anecdotes that demonstrate your charisma and ability to connect with residents and guests.
How to prepare for a job interview at Ballymore
✨Show Your Passion for Fitness
Make sure to express your enthusiasm for fitness and helping others achieve their health goals. Share personal stories or experiences that highlight your dedication to the fitness industry.
✨Demonstrate Customer Service Skills
Since the role involves a lot of interaction with residents and guests, be prepared to discuss your previous customer service experiences. Highlight how you’ve successfully built relationships and provided excellent service in past roles.
✨Know Your Health & Safety Regulations
Familiarise yourself with health and safety guidelines relevant to fitness facilities. Be ready to discuss how you would ensure a safe environment for members and what procedures you would follow in case of emergencies.
✨Prepare for Practical Demonstrations
You may be asked to demonstrate your fitness coaching skills during the interview. Be ready to showcase your ability to lead a class or conduct a gym induction, as this will give them insight into your teaching style and expertise.
