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- Tasks: Be the friendly face of our estate, assisting residents and ensuring their safety.
- Company: Join Ballymore, a leading property developer known for creating vibrant communities.
- Benefits: Enjoy flexible shifts, competitive pay, and opportunities for growth in a dynamic environment.
- Why this job: Perfect for those who love interacting with people and thrive in a fast-paced setting.
- Qualifications: Polite, patient, and able to multitask; strong communication skills are a must.
- Other info: Work 4 on 4 off, with both day and night shifts available.
The predicted salary is between 30000 - 42000 £ per year.
Permanent position in Canning Town (E14), working 42 hours per week on a 4 on 4 off schedule, covering both days and nights (7am - 7pm or 7pm - 7am).
Your new responsibilities:
- Ensure all requests & enquiries to the Concierge Department (in person, email, and telephone) are dealt with efficiently, timely, and professionally.
- Assist with the security of residents and the building, ensuring the safety of all residents and visitors.
- Accept and issue resident parcels.
- Meet and greet residents, guests, and clients, demonstrating a stand-to-greet service.
- Ensure the smooth running of communication systems within the estate (telephone, radio, internal intercom system, etc.).
- Ensure only authorized persons are given access to areas.
- Issue visitor parking permits and explain onsite parking procedures.
- Aid estate security by regularly communicating with them, including informing them of concerning matters.
- Liaise with cleaning staff regarding domestic rubbish removal and assist with rubbish removal if necessary.
- Correctly report any incidents or complaints.
- Safeguard security keys on behalf of residents and the estate, strictly following standard operating procedures.
- Issue keys only to correct personnel/residents, ensuring appropriate authorization & disclaimers are in place.
- Cross-train other resort departments.
- Receipt & issue residents’ dry cleaning/laundry, ensuring relevant paperwork is completed.
- Conduct apartment & estate key audits during night shifts, following up on any missing keys.
- Proactively deal with maintenance and cleaning issues identified within the estate.
- Maintain a safe environment for all people in the estate at all times.
- Securely handle people’s data, ensuring PC is locked when not in use and complying with GDPR.
- Report accidents and record them in the accident book as appropriate.
- Turn on and off lobby lights at appropriate times.
- Handle high-pressure moments where many people may be queuing, dealing with complex issues calmly.
- Conduct monthly stock checks of the first-aid box and concierge stock, requisitioning supplies as appropriate.
- Assist residents in a friendly, proactive, and efficient manner with appropriate follow-up.
- Know all essential aspects of the resort.
- Build a good rapport with residents.
What you need to succeed:
- Polite and confident with a great deal of patience.
- Ability to multi-task and manage time effectively.
- Strong verbal and written communication skills.
Ballymore operates as an equal opportunities employer.
Concierge (Days & Nights) employer: Ballymore
Contact Detail:
Ballymore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge (Days & Nights)
✨Tip Number 1
Familiarise yourself with the local area and amenities around Canning Town. Being knowledgeable about nearby services can help you assist residents and guests more effectively, showcasing your commitment to providing excellent service.
✨Tip Number 2
Practice your communication skills, especially in high-pressure situations. Role-playing scenarios with friends or family can help you stay calm and collected when dealing with multiple requests or complaints from residents.
✨Tip Number 3
Get comfortable with technology and communication systems that may be used in the role. Familiarity with intercoms, radios, and other tools will allow you to handle requests and emergencies more efficiently.
✨Tip Number 4
Build a rapport with current staff or residents if possible. Networking can provide insights into the role and the company culture, making you a more appealing candidate when you apply through our website.
We think you need these skills to ace Concierge (Days & Nights)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, security, and communication. Emphasise any previous roles where you managed multiple tasks or dealt with high-pressure situations.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Concierge role. Mention specific responsibilities from the job description that resonate with you and explain how your skills align with those requirements.
Showcase Communication Skills: Since strong verbal and written communication skills are essential, ensure your application is free of errors. Use clear and concise language to demonstrate your ability to communicate effectively.
Highlight Problem-Solving Abilities: Provide examples in your application of how you've successfully handled complex issues or high-pressure situations in the past. This will show your potential employer that you can manage the demands of the role.
How to prepare for a job interview at Ballymore
✨Showcase Your Communication Skills
As a concierge, strong verbal and written communication skills are essential. During the interview, demonstrate your ability to articulate clearly and listen actively. You might want to prepare examples of how you've effectively communicated in previous roles.
✨Demonstrate Problem-Solving Abilities
Concierge roles often involve handling complex issues under pressure. Be ready to discuss past experiences where you successfully resolved problems or managed difficult situations. This will show your potential employer that you can remain calm and efficient in high-pressure moments.
✨Emphasise Your Customer Service Experience
Highlight any previous roles where you provided excellent customer service. Share specific instances where you went above and beyond for clients or residents, as this aligns with the expectations of the concierge position.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle various situations, such as dealing with complaints or managing security concerns. Practising responses to these types of questions can help you feel more confident during the interview.
