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For Companies At a Glance
- Tasks: Provide top-notch service to residents and ensure their safety and satisfaction.
- Company: Join a vibrant riverside community at London City Island & Goodluck Hope.
- Benefits: Earn £13.26 per hour with a flexible 4 on – 4 off shift pattern.
- Other info: Great opportunity for career growth in a dynamic environment.
- Why this job: Be the friendly face that makes a difference in residents' lives every day.
- Qualifications: Polite, patient, and able to juggle multiple tasks with ease.
Overview
We’re recruiting for a Concierge to join us at our development, London City Island & Goodluck Hope.
London City Island & Goodluck Hope is a riverside neighbourhood comprising 2,500 homes located directly on the River Thames at the historic Leamouth Peninsula.
Location: E14, Canning Town
Hours: 07:00am – 19:00pm or 19:00pm – 07:00am
Shift Pattern: 4 on – 4 off (rota basis, working 4 days, 4 off, 4 nights, 4 off)
Salary per hour: £13.26
Contract: 42 hpw / permanent
Responsibilities
- To provide a quality service to the residents and ensure individual requests are dealt with in an efficient and timely manner.
- To assist with the security of residents and the building at all times, ensuring that the safety of all residents and visitors is maintained.
- To ensure that all requests & enquiries to the Concierge Department (in person, email and by telephone) are dealt with efficiently in a timely and professional manner on every occasion.
- Meeting and Greeting all residents, guests and clients, demonstrating stand-to-greet service.
- Ensure the smooth running of the communication systems within the Estate (telephone, radio’s, internal intercom system, etc.).
- Ensure only authorised persons are given access to areas.
- Issuing of visitor parking permits, offering explanations to the onsite parking procedures.
- Aid the security of the estate by communicating regularly with them and informing them of any concerning matters reported to concierge.
- Liaising with cleaning staff regarding reports of housekeeping standards throughout the communal parts of the development.
- Safekeeping of security keys on behalf of residents and the estate, strictly following standard operating procedures at all times.
- Issuing of keys only to the correct personnel / residents, checking appropriate authorisation & disclaimers are in place.
- Responding to resident enquiries by the b. Life system, ensuring time constraints are met for open tickets.
- Pro-actively dealing with and reporting maintenance and cleaning problems identified within the estate.
- Maintain a safe environment for all people in the estate at all times.
- Secure handling of people’s data, ensuring the PC is locked when not in use or nearby, and comply with GDPR.
Please note: a full job description will be provided once shortlisted for the role.
Qualifications & Skills
- Polite and confident with a great deal of patience.
- Ability to multi-task and time-manage.
What now?
Very simply – Apply!
Do not hesitate to apply online today or send across your CV directly into our email inbox. Our inbox is monitored hourly, and we will aim to respond back to you within 24 hours via this platform. All questions with regards to the role are welcome!
Email Address: talent@ballymoream.com
*Updates on applications made via our job boards will be provided over a 1–2-week period from the date of submission.
*Ballymore operate as an equal opportunities\’ employer.
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Concierge (Days and nights) employer: Ballymore
Contact Detail:
Ballymore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge (Days and nights)
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on London City Island & Goodluck Hope. Understanding their values and how they operate will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a Concierge, you'll be meeting and greeting residents and guests all the time. Try role-playing with a friend or family member to get comfortable with different scenarios you might face on the job.
✨Tip Number 3
Be ready to showcase your multitasking abilities! During the interview, think of examples where you've successfully juggled multiple tasks. This will demonstrate that you can handle the fast-paced environment of a Concierge role.
✨Tip Number 4
Don't forget to apply through our website! It’s the quickest way to get your application noticed. Plus, we’re super responsive, so you’ll hear back from us within 24 hours. Get your CV in there and let’s get this started!
We think you need these skills to ace Concierge (Days and nights)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Concierge role. Highlight any customer service experience and your ability to handle multiple tasks, as these are key for us at London City Island & Goodluck Hope.
Craft a Personal Cover Letter: Don’t just send a generic cover letter! Use this opportunity to show us your personality and why you’re excited about working with us. Mention specific aspects of the job description that resonate with you.
Be Professional Yet Approachable: When writing your application, strike a balance between professionalism and friendliness. We want to see your polite and confident side, so let that shine through in your writing!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we monitor applications closely, aiming to respond within 24 hours!
How to prepare for a job interview at Ballymore
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Concierge. Familiarise yourself with the specific tasks mentioned in the job description, like managing resident requests and ensuring security. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As a Concierge, you'll be interacting with residents and guests regularly. During the interview, highlight your experience in customer service and how you've handled challenging situations with patience and professionalism. Share specific examples that showcase your ability to communicate effectively.
✨Demonstrate Problem-Solving Abilities
The role requires quick thinking and the ability to manage multiple tasks. Prepare to discuss scenarios where you've successfully resolved issues or improved processes. This will show that you're proactive and capable of handling the dynamic environment of a Concierge.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges faced by the Concierge department, or how success is measured in the role. This not only shows your interest but also helps you gauge if the position is the right fit for you.