At a Glance
- Tasks: Deliver 7-star service while ensuring the safety and security of residents and their vehicles.
- Company: Join Ballymore, a leading property development company with a commitment to excellence.
- Benefits: Competitive pay at £14.48 per hour, permanent contract, and flexible shift patterns.
- Other info: Great opportunity for career growth in a supportive and diverse workplace.
- Why this job: Be part of a dynamic team in a luxury environment, making a real difference every day.
- Qualifications: Full UK Drivers License and experience in customer service or security preferred.
The predicted salary is between 14 - 14 £ per hour.
We're now recruiting for a Security Valet Officer to join us at our development, New Providence Wharf! The successful candidate must have a FULL UK Drivers License.
Important to note:
- Hours: 7:00 - 19:00 & 19:00 - 7:00
- Shift Pattern: 4 on - 4 off
- Location: E14, Canary Wharf
- Salary per hour: £14.48
- Contract: 42 hpw average/permanent
What you'll be doing:
- Provide a bespoke 7-star service to the residents with job tasks and individual requests dealt with in an efficient and timely manner.
- Assist with security of residents and the building at all times, ensuring that the safety of all residents and visitors is maintained.
- Aid the smooth running of the various different operations around the site, according to SOPs.
- Ensure that all requests & enquiries (both in person and by telephone) are dealt with efficiently in a timely and professional manner adhering to SOPs on every occasion.
- Work between all the operations on the development, including the private cinema.
- As part of the Estates Team maintain the policies, company rules and quality of Ballymore Group Ltd.
- Liaise with the Security/Valet Manager, Operations Manager where necessary and follow all given instructions.
- Provide support and shift cover for valet and concierge functions when necessary.
- Liaise with Concierge at all times on requests for vehicles.
- Appraise and book in all new vehicles to be entered on the valet system, keeping an up to date record of each.
- Locating vehicles and delivering to allocated point when requested by the resident.
- Vehicles are met on access road and shown to holding area or moved off site – not to allow any external parking on the access road.
- Vehicles with a bona fide reason for parking within the car park are promptly and politely valet parked using the utmost care and attention at all times.
- Ensure all vehicles parked are assessed for previous damage.
- Keep accurate records of all movement of vehicles and update all residents’ details as supplied by the Estate Office.
- Ensure that the car park is kept to a very high standard of cleanliness at all times and that a strict No Smoking policy is kept by anyone using this facility.
- Liaise with day/night security staff regarding any potential/real security issues.
- Ensure that all firefighting apparatus is accounted for and maintained.
- Correct reporting of any cleaning or maintenance issues around the Estate.
- Reporting of any accidents within the accident report book. All serious incidents are to be escalated to both Security/Valet Manager and Operations Manager.
- Maintain confidentiality at all times concerning residents and Ballymore business and its personnel.
- Give clear and precise up to date information during and at the end of the shift highlighting any event that has happened, any forthcoming events together with a clear and precise hand over of any vehicles in the car park.
- All emergencies, breaches of the lease, serious defects or any matter likely to be subject of formal complaints are reported to the Operations Manager.
- Meeting and Greeting all residents, guests and clients around the estate.
- Working with all staff to ensure there is a good security presence at all times.
- Ensure any unusual behaviour noted is followed up, calling the police if necessary.
- Communicate with control regularly and ensure there is a quick response to any incident.
- To include building rounds & PES patrols of the site, in the daily tasks.
- Correct reporting of any incidents and archiving of all onsite records, including police liaison.
- Liaise with valet to inform of any vehicles that may need parking in the car park.
What you'll need to be successful:
- Proven experience in front of house/customer service or relevant role is an advantage.
- Previous security experience.
- Full UK Drivers License.
What now?
Very simply - Apply! Updates on applications made via our job boards will be provided over a 1–2-week period from the date of submission.
Ballymore operate as an equal opportunities employer.
Security Valet Officer employer: Ballymore Group
Ballymore Group Ltd. is an exceptional employer located in the vibrant Canary Wharf area, offering a unique opportunity for Security Valet Officers to thrive in a dynamic and supportive work environment. With a commitment to providing a bespoke 7-star service, employees benefit from a strong focus on professional development, a collaborative team culture, and the chance to engage with residents in a prestigious setting. The company values its staff, ensuring a rewarding career path with competitive pay and a flexible shift pattern that promotes work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Security Valet Officer
✨Tip Number 1
First things first, make sure you know the ins and outs of the Security Valet Officer role. Familiarise yourself with the job description and think about how your experience aligns with what they're looking for. This will help you stand out when you get the chance to chat with them!
✨Tip Number 2
Networking is key! Reach out to current or former employees on LinkedIn to get the inside scoop on the company culture and what it’s really like working there. Plus, they might even put in a good word for you!
✨Tip Number 3
When you land that interview, be ready to showcase your customer service skills. Think of examples where you've gone above and beyond for clients or handled tricky situations. They want to see that you can provide that 7-star service they’re after!
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, keep an eye on your email for updates – they’ll be in touch within a week or two!
We think you need these skills to ace Security Valet Officer
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight any previous experience in customer service or security roles. We want to see how your background aligns with the responsibilities of a Security Valet Officer, so don’t hold back!
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the role.
Tailor Your Application:Take a moment to tailor your application to the specific job description. Mention how your skills can help us provide that bespoke 7-star service to our residents. It shows you’ve done your homework and are genuinely interested!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands quickly. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Ballymore Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Security Valet Officer. Familiarise yourself with the job description and think about how your previous experience aligns with the tasks listed, such as providing 7-star service and ensuring security.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with residents and guests, be prepared to discuss your customer service experience. Think of specific examples where you've gone above and beyond to meet someone's needs or resolve an issue efficiently.
✨Demonstrate Your Attention to Detail
This position requires keeping accurate records and maintaining high standards of cleanliness. Be ready to share instances where your attention to detail made a difference in your previous roles, especially in security or valet services.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, shift patterns, or how they handle security incidents. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
