Security Officer

Role: Security Officer Hours of work: 4 on 2 off-days and nights Location: East London, E16/Canning Town Contract: Permanent Duties & Responsibilities * Always maintain a safe environment for all people in the estate, including a constant Security presence. * Meeting and greeting all residents, guests and clients around the estate. * Communicate with Concierge and assist with smooth running of the site. * Ensure any unusual behaviour recorded is followed up, calling the police if necessary. * Communicate with control regularly and ensure there is a quick response to any incident. * To include building rounds & PES patrols of the site, in the daily tasks. * Correct reporting of any Security / Health and Safety issues or incidents and archiving of all onsite records, including police liaison. * Maintain a safe environment for all people in the estate at all times. * Ensure that all requests & enquiries (both in person and by telephone) are dealt with efficiently in a timely and professional manner on every occasion. * As part of the Estates Team – reviewing and maintaining policies, company rules and Ballymore quality standards. * Liaise with the Deputy General Manager, Duty Manager and General Manager where necessary and follow all given instructions. * Provide support and shift cover for Valet and Concierge functions when necessary. * Provide a bespoke 5-star service to residents with tasks and individual requests dealt with in an efficient and timely manner. * Reporting of any accidents within the accident report book. All serious incidents are to be escalated to both the General Manager & Duty Managers immediately. * Maintain confidentiality at all times concerning residents and Ballymore business and its personnel. * Give clear and precise up to date information during and at the end of the shift highlighting any event that has occurred, any forthcoming events together with a clear and precise hand over of any vehicles in the car park. * Ensure that all firefighting apparatus is accounted for and maintained. * Correct reporting of any cleaning or maintenance issues around the Estate. * All emergencies, breaches of the lease, serious defects or any matter likely to be subject of formal complaints are reported to the GM. * Liaise with Valet staff to inform of any vehicles that may need parking in the car park. CCTV * Ensure compliance with Data Protection Act. * Monitor CCTV cameras pro-actively, to detect any security related incidents. * Prepare evidence/download data images for authorised bodies, such as Police and Data Controller. * Report any system faults in a timely manner. * Only permit authorised personnel into FCC/Control Room, using log in/out form. Skills, Experience & Qualifications * SIA Licence (Desirable) * Previous experience in a similar Security position (Desirable) * Good communication skills * Patience and the ability to remain clam in stressful situations. * Thinking and reasoning skills for dealing with emergencies. *Ballymore Operate as an equal opportunities employer