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For Companies At a Glance
- Tasks: Support the management team with all administrative tasks and ensure excellent customer service.
- Company: Join Ballymore, a leading property development company with a focus on community.
- Benefits: Competitive salary, permanent contract, and a supportive work environment.
- Why this job: Be part of a vibrant residential community and make a difference in residents' lives.
- Qualifications: Strong computer skills, good communication, and at least one year of admin experience.
- Other info: Dynamic role with opportunities for growth in a collaborative team.
The predicted salary is between 34400 - 34400 £ per year.
What you should know
Ballymore is a family owned business, with over 40 years in establishment – we are remarked as an innovative and dynamic property developer citing over 80 awards. At present, we\’re managing 11,000 homes across 12 luxury residential developments in London and are in search of a Property Administrator to join us at High Point Village in contributing to our vision.
Important to note
Hours : 8:30 – 17:30
Shift Pattern : Monday to Friday
Location : UB3, Hayes
Salary per annum : £32,000
Contract : 40 hpw / permanent
What you\’ll do
To support the on‑site management team with all administrational aspects of the development.
Reporting into the Property Director (PD) and working with him / her to ensure the smooth running of the estate and the delivery of excellent customer service to residents and commercial tenants.
To work closely and lead with the other administrators to ensure they are working in harmony and providing support to each other.
Administration
Responsible for recording relevant accurate information on the in‑house database.
Ensure that all move‑in, move‑out and other resident data is maintained in an efficient and timely manner and that adequate records are kept of all residents, apartments and registered vehicles. Treat all the information as confidential.
Create welcome letters and packs for all new residents, advise the residents of the facilities available and any operational guidelines of the building. Ensure the information provided by the residents is accurately recorded on the database. Follow up with residents to ensure the necessary information is received.
Be the first point of contact for the on‑site management team in relation to all telephone enquiries, emails and letters. Where appropriate deal with the correspondence pro‑actively and reply on behalf of the management team. If necessary, pass the query to the relevant department or function, following up to ensure the query is dealt with in a timely manner.
Design letter templates and forms for the team to use (in liaison with the Property Director) to ensure consistency when responding to enquiries / problems etc.
General administrational duties such as maintaining efficient electronic and paper filing systems, diary management, drafting minutes & typing agendas, stock control and ordering stationery, post (incoming / outgoing), photocopying, faxing and any other ad‑hoc admin tasks.
Assist the PD with the production of the monthly site level reporting.
Health and Safety
Understand and adhere to the estates Emergency Action Plan in the event of an emergency situation.
Report and record any accidents in the accident book.
Customer Relations
Support the management team with building and maintaining good relationships with other on‑site management teams, Ballymore Sales & Marketing, Completions and Construction departments as well as the Owners, Tenants, Managing Agents and Estate Agents.
Assist the PD with complaints and any subsequent action in the timely manner and keep the PD informed of the progress.
Assist with concierge cover and post room duties as and when required.
When necessary, send out any circular letters to residents on behalf of the Estates Management Team. Assist with the design of the resident’s newsletter and website.
Financial
Raise purchase orders, code orders and enter delivery note information obtaining the necessary approval from management. Ensure the correct process is adhered to at all times.
Assist the PD with analysis of financial reporting.
Assist the PD with Payroll on a monthly basis, ensuring all data relating to payroll is received from the staff and logged for the month as required.
Maintenance and Contractors
Be aware of any maintenance, cleaning, security, health & safety or leisure issues and immediately inform the Facilities / Operations Manager.
- A full job description will be provided upon shortlisting.
What you\’ll need to be successful
Excellent computer skills, proficient in Outlook, Word, Excel and PowerPoint.
Previous experience working for a managing agent.
Good attention to detail.
Team player who is friendly and reliable.
Ability to multitask and work under pressure.
Minimum of one-year administrational experience ideally in a service oriented environment.
What now?
Very simply – Apply!
Do not hesitate to apply online today or send across your CV directly into our email inbox.
- Updates on applications made via our job boards will be provided over a 1–2-week period from the date of submission
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Property Administrator employer: Ballymore Group
Contact Detail:
Ballymore Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Administrator
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Royal Wharf and Ballymore. Understanding their values and how they operate will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! As a Property Administrator, you'll be the first point of contact for residents and management. Role-play common scenarios with a friend or family member to boost your confidence and ensure you can handle enquiries smoothly.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks or projects in the past. This could be anything from maintaining records to coordinating events. It’ll demonstrate that you can juggle responsibilities like a pro!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Property Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Property Administrator role. Highlight your relevant experience, especially in administration and customer service, to show us you’re the perfect fit for Royal Wharf!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you want to join our team at Royal Wharf and how your skills align with the responsibilities listed in the job description.
Show Off Your Attention to Detail: As a Property Administrator, attention to detail is key. Make sure your application is free from typos and errors. This will demonstrate to us that you take pride in your work and can handle important information accurately.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Ballymore Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Property Administrator role. Familiarise yourself with the key responsibilities and how they contribute to the smooth running of Royal Wharf. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires excellent organisational skills, prepare examples from your past experience where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and maintained attention to detail, especially in a busy environment.
✨Demonstrate Your Communication Skills
As a Property Administrator, you'll be the first point of contact for residents and the management team. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where you effectively handled customer queries or complaints, showcasing your ability to communicate well under pressure.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges faced by the Property Director, or how success is measured in this role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
