Post Room Operative

We\’re looking for a front of house post operative to join us at a large residential developedment called Royal Wharf, located in Silvertown. If you\’re oragnised, have good attention to detail & thrive in fast paced envrionments, then this could be the role for you!

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Role: Post Room Operative

Location of work: Silvertown – East London (E16)

Hours of work: 4 on 4 off, Days. 7:00am – 19:00pm.

Duties & Responsibilities:

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To maintain a robust operational process to effectively control vehicle access to/from the post room.

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To implement Health & Safety for Post room operations, adhering to current SOP’s and legislation.

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To assist with the site fire and emergency procedures policy and ensuring relevant preventative measures undertaken.

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To Liaise with RSM for any departmental issues.

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To ensure that all requests & enquiries to the Postroom Department (both in person and by telephone) are dealt with efficiently in a timely and professional manner adhering to SOP’s on every occasion.

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Ensure that work areas are always kept clean & tidy reporting any defects immediately.

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To ensure the Postroom is secured at all times with any unauthorised access challenged & dealt with in an appropriate manner.

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To be a part of the Resort team maintaining the policies, company rules and quality of Ballymore Properties Ltd.

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Meeting and Greeting all residents/ couriers politely on drop off and collection of mail

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To liaise with the RSM and RD at all times in relation to requests for deliveries to & from the site via the Postroom

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Ensure the smooth running of the communication systems within the Estate to SOP principles

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Correct reporting of any security / health and safety issues.

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Correct reporting of any incidents or complaints.

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Receiving and safekeeping of all parcels / registered mail, carrying out regular audits.

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Receipt of all postal & courier deliveries on behalf of residents & the estate, and the safekeeping and recording of same. Registered delivery/ valuable items to be secured in safe, ready for collection.

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Making out postal slips ready for delivery into resident’s post-boxes & the accurate recording of them ready for residents to sign for upon collection.

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Correct issuing of parcels / registered mail as per SOP’s.

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Receipt & Issue of residents’ dry cleaning/laundry ensuring relevant paperwork completed.

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When requested to carry out apartment key audit

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When requested to carry out Estate key audit

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Pro-actively dealing with maintenance and cleaning problems identified within the estate.

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Always maintain a safe environment for all people in the estate.

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Maintain a neat and tidy appearance in the Parcel Room and all Storage rooms.

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Take the appropriate action in the event of an emergency.

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To ensure all relevant correspondence is forwarded without delay to the RD’s office.

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Be able to give a clear and precise handover at the end of your shift, highlighting all events that happened and forthcoming events.

Skills, Experience & Qualifications

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Good organisational skills

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Knowledge and experience of software systems to aid with front of house and security.

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*Ballymore operate as an equal opportunities employer