Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch service to residents and manage their requests efficiently.
- Company: Join Ballymore, a leading luxury residential site known for its exceptional service.
- Benefits: Enjoy a flexible rota with 4 days on, 4 off, plus competitive pay.
- Why this job: Be part of a vibrant community, enhancing residents' lives in a dynamic environment.
- Qualifications: Excellent communication skills and a friendly, patient attitude are essential.
- Other info: Opportunity to develop skills in a high-pressure, rewarding role.
Role: Concierge
Hours of work: 7:00 - 19:00 + 19:00 - 7:00, 42h per week
Rota: 4 on, 4 off, 4 on
Location: Vauxhall - Luxury Residential Site
Duties & Responsibilities
- To provide a quality service to the residents and ensure individual requests are dealt with in an efficient and timely manner.
- To assist with the security of residents and the building at all times, ensuring that the safety of all residents and visitors is maintained.
- To ensure that all requests & enquiries to the Concierge Department (both in person, email and by telephone) are dealt with efficiently in a timely and professional manner on every occasion.
- Accepting and issuing of resident’s parcels.
- Meeting and greeting all residents, guests and clients. Demonstrate stand to greet service.
- Ensure the smooth running of the communication systems within the Estate i.e., telephone, radio’s, internal intercom system, b. Life etc.
- Ensure only authorized persons are given access to areas.
- Issuing of visitor parking permits, offering explanations to the onsite parking procedures.
- Aid the Security of the estate by communicating regularly with them including informing them of any concerning matters that have been notified to concierge.
- Liaising with cleaning staff regarding domestic rubbish being removed from apartments and removing rubbish if necessary, following operating procedures.
- Correct reporting of any security / health and safety issues.
- Correct reporting of any incidents or complaints.
- Safekeeping of security keys on behalf of residents and the estate, strictly following standard operating procedures at all times.
- Issuing of keys only to the correct personnel / residents. Strictly checking that the appropriate authorisation & disclaimers are in place.
- Cross training of other resort departments.
- Responding to resident enquiries by the b. Life system ensuring the time constraints are met for open tickets.
- Receipt & issue of residents’ dry cleaning/laundry ensuring relevant paperwork is completed.
- Apartment & Estate key audit during night shift, with follow up for any missing keys with the last person in possession.
- Pro-actively dealing with maintenance and cleaning problems that are identified within the estate.
- Maintain a safe environment for all people in the estate at all times.
- Secure handling of people’s data, ensuring the PC is locked when not in use or nearby. Ensuring you comply by GDPR.
- Report any accidents and record in the accident book as appropriate.
- Turn on and off the lobby lights at the appropriate times.
- Ability to handle high pressure moments where many people may be queuing. The capacity to deal with complex issues and the ability to stay calm when dealing with challenging people.
Skills, Experience & Qualifications
- Excellent communication skills.
- Polite and confident with a great deal of patience.
- Ability to multi-task and time-manage.
Luxury Concierge employer: Ballymore Group
Contact Detail:
Ballymore Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luxury Concierge
✨Tip Number 1
Familiarise yourself with the luxury residential sector. Understanding the expectations and standards of high-end clientele will help you stand out during interviews. Research common concierge services and be prepared to discuss how you would handle specific resident requests.
✨Tip Number 2
Practice your communication skills, as they are crucial for this role. Role-play scenarios where you greet residents or handle complaints to demonstrate your ability to remain calm and professional under pressure. This will show your potential employers that you can manage challenging situations effectively.
✨Tip Number 3
Network with professionals in the hospitality and concierge industry. Attend events or join online forums to connect with others who work in similar roles. This can provide you with valuable insights and potentially lead to job referrals.
✨Tip Number 4
Be prepared to discuss your experience with security protocols and data handling, especially regarding GDPR compliance. Highlight any previous roles where you managed sensitive information or ensured safety, as this is a key aspect of the concierge position.
We think you need these skills to ace Luxury Concierge
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Luxury Concierge position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service or concierge roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to handle high-pressure situations.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Provide specific examples of how you have successfully managed resident requests or dealt with challenging situations in the past, showcasing your excellent communication skills and patience.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a Concierge role.
How to prepare for a job interview at Ballymore Group
✨Showcase Your Communication Skills
As a Luxury Concierge, excellent communication is key. During the interview, demonstrate your ability to articulate clearly and listen actively. Share examples of how you've effectively communicated with clients or handled difficult situations in the past.
✨Demonstrate Problem-Solving Abilities
The role requires handling complex issues and maintaining calm under pressure. Prepare to discuss specific instances where you successfully resolved challenges, especially in high-pressure environments. This will show your potential employer that you can manage the demands of the job.
✨Emphasise Your Attention to Detail
Concierge work involves managing various requests and ensuring safety protocols are followed. Highlight your attention to detail by discussing how you ensure accuracy in tasks, such as issuing keys or managing resident enquiries. This will reassure them of your reliability.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle real-life situations. Think about how you would respond to a resident's complaint or a security issue. Practising these scenarios will help you feel more confident and prepared during the interview.
