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- Tasks: Provide top-notch service to residents and manage their requests efficiently.
- Company: Join Ballymore, a leading luxury residential site known for its exceptional service.
- Benefits: Enjoy a flexible rota with 4 on, 4 off shifts and a vibrant work environment.
- Why this job: Be part of a dynamic team that values communication and resident satisfaction in a luxury setting.
- Qualifications: Excellent communication skills and the ability to handle high-pressure situations are essential.
- Other info: This role offers opportunities for cross-training in various resort departments.
Hours of work: 7:00 - 19:00 + 19:00 - 7:00, 42h per week
Rota: 4 on, 4 off, 4 on
Location: Vauxhall - Luxury Residential Site
Duties & Responsibilities
- To provide a quality service to the residents and ensure individual requests are dealt with in an efficient and timely manner.
- To assist with the security of residents and the building at all times, ensuring that the safety of all residents and visitors is maintained.
- To ensure that all requests & enquiries to the Concierge Department (both in person, email and by telephone) are dealt with efficiently in a timely and professional manner on every occasion.
- Accepting and issuing of resident’s parcels.
- Meeting and greeting all residents, guests and clients. Demonstrate stand to greet service.
- Ensure the smooth running of the communication systems within the Estate i.e., telephone, radios, internal intercom system, b. Life etc.
- Ensure only authorized persons are given access to areas.
- Issuing of visitor parking permits, offering explanations to the onsite parking procedures.
- Aid the Security of the estate by communicating regularly with them including informing them of any concerning matters that have been notified to concierge.
- Liaising with cleaning staff regarding domestic rubbish being removed from apartments and removing rubbish if necessary, following operating procedures.
- Correct reporting of any security / health and safety issues.
- Correct reporting of any incidents or complaints.
- Safekeeping of security keys on behalf of residents and the estate, strictly following standard operating procedures at all times.
- Issuing of keys only to the correct personnel / residents. Strictly checking that the appropriate authorisation & disclaimers are in place.
- Cross training of other resort departments.
- Responding to resident enquiries by the b. Life system ensuring the time constraints are met for open tickets.
- Receipt & issue of residents’ dry cleaning/laundry ensuring relevant paperwork is completed.
- Apartment & Estate key audit during night shift, with follow up for any missing keys with the last person in possession.
- Pro-actively dealing with maintenance and cleaning problems that are identified within the estate.
- Maintain a safe environment for all people in the estate at all times.
- Secure handling of people’s data, ensuring the PC is locked when not in use or nearby. Ensuring you comply by GDPR.
- Report any accidents and record in the accident book as appropriate.
- Turn on and off the lobby lights at the appropriate times.
- Ability to handle high pressure moments where many people may be queuing. The capacity to deal with complex issues and the ability to stay calm when dealing with challenging people.
Skills, Experience & Qualifications
- Excellent communication skills.
- Polite and confident with a great deal of patience.
- Ability to multi-task and time-manage.
Luxury Concierge employer: Ballymore Group
Contact Detail:
Ballymore Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luxury Concierge
✨Tip Number 1
Familiarise yourself with the luxury residential sector. Understanding the expectations of high-end clients can set you apart. Research common services provided by luxury concierges and be ready to discuss how you can meet those needs.
✨Tip Number 2
Practice your communication skills, as they are crucial for this role. Engage in conversations with friends or family about complex topics to enhance your ability to articulate clearly and confidently under pressure.
✨Tip Number 3
Demonstrate your problem-solving abilities during any interactions. Think of examples from past experiences where you successfully handled difficult situations or complaints, as this will show your capability to remain calm and effective.
✨Tip Number 4
Network with professionals in the hospitality and concierge industry. Attend events or join online forums to connect with others who can provide insights or even referrals to help you land the job at StudySmarter.
We think you need these skills to ace Luxury Concierge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, security, and communication. Emphasise any previous roles where you managed multiple tasks or dealt with high-pressure situations.
Craft a Strong Cover Letter: In your cover letter, express your passion for providing exceptional service. Mention specific examples of how you've successfully handled resident requests or maintained security in past roles.
Highlight Key Skills: Clearly outline your excellent communication skills, patience, and ability to multi-task. These are crucial for the Luxury Concierge role, so make them stand out in your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is vital for this position.
How to prepare for a job interview at Ballymore Group
✨Showcase Your Communication Skills
As a Luxury Concierge, excellent communication is key. During the interview, demonstrate your ability to articulate clearly and listen actively. Share examples of how you've effectively communicated with clients or residents in previous roles.
✨Emphasise Your Problem-Solving Abilities
The role requires handling complex issues and maintaining calm under pressure. Prepare to discuss specific situations where you successfully resolved challenges, especially in high-pressure environments. This will show your potential employer that you're capable of managing difficult scenarios.
✨Demonstrate Your Attention to Detail
Attention to detail is crucial for ensuring the safety and satisfaction of residents. Be ready to talk about how you ensure accuracy in your work, whether it's managing keys, handling requests, or reporting incidents. Highlight any systems or processes you use to maintain high standards.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle various situations. Think about how you would respond to common concierge challenges, such as dealing with a difficult resident or managing multiple requests at once. Practising these scenarios can help you feel more confident during the interview.
