Property Manager in London

Permanent position based in Canary Wharf.

Hours: 40 per week, 08:30am - 17:30pm Monday to Friday.

Salary band: Competitive, to be discussed during application process.

What you should know

Ballymore is a family owned business, with over 40 years in establishment – we are remarked as an innovative and dynamic property developer citing over 80 awards. At present, we’re managing 11,000 homes across 12 luxury residential developments in London.

As Property Manager you will:

• Direct contract and performance management of all soft services, including Housekeeping, Yard & Estate cleaning, Landscaping, Window cleaning, Pest control and Irrigation services.
• Recruitment, training, management and supervision of the in-house Concierge & Post Room team, ensuring the Ballymore brand values are at the centre of our service provision.
• Direct report for Leisure, including Health Club Manager.
• Lead manager for all amenity spaces across both sites.
• Management of Lease and estate rule breaches, including Infringement process.
• Support, manage, motivate, inspire, encourage and develop the site staff directly under your supervision and enable them to deliver confidently and consistently an ever-evolving residential lifestyle experience.
• Manage resident b.life tickets, registrations and queries directed to the PM team.
• Support the Property Director in any required property management related matters.
• Ensure that the team understands that the organisation’s aims and achievements are reflected in all its operations and activities – including relationships and risk management.
• Maintain overall organisation responsibility for performing all duties in compliance with related legal/statutory regulations, professional duties, responsibilities and obligations e.g. Best Practice Guidelines, ISO certification.
• Communicate and implement changes to improve overall site performance and ensure adherence.
• Ensure the provision of services and facilities is delivered throughout every aspect of the residential operation positioning Ballymore as the industry market leader, with a strong emphasis on the residents’ service experience, planned preventative maintenance, security and safety and the property asset management.
• Ensure compliance with all relevant laws, legislation and obligations applicable to our sector. To have a thorough understanding of the Landlord & Tenant Act 1985 legislation, health & safety and employment legislation, as well as awareness of obligations covered under the leases and management agreements.
• Ensure all Estate and property inspections, ensuring weekly block and estate inspections are completed, correctly logged and that all actions are followed/actioned.
• Support the Facilities Management team to ensure compliance with the Ballymore Fire, Health and Safety and Life Safety Systems Policies within the portfolio.
• Support in answering all service charge and lease related queries, resolving any disputes, and liaising with central accounts and credit control teams where necessary.
• Deliver effective communication with residents and stakeholders to ensure a best in class service. This includes the on-site management of the residential portal and other sources of communication.
• Manage all stage one site specific customer complaints.
• At times deputise or provide management support to the PD, when creating SOPs, SLA, KPIs specific for the needs of the development.
• Landlord Liabilities - Maintaining and updating the schedule (to be submitted & reviewed monthly).
• Support the delivery of both small and large projects, including Section 20 applicable works.

What you’ll need to be successful

• 3 years Property Management Experience.
• Knowledge of the Landlord and Tenant Act 1985.
• Good understanding of Leases / Section 20 process / Section 20b and Service Charge Accounts.
• ATPI member accreditation preferred or Industry relevant qualification.
• Strong track record of working collaboratively, diplomatically and effectively with a wide range of people.
• Good leadership skills that have been developed in a management environment.
• Knowledge and experience of Soft services, Landscaping, Housekeeping and leisure & fitness operations.
• Good knowledge of Health & Safety Management in Leisure and mixed-use facilities.
• Experience of leading both in house and externally contracted services in a complex multi-site environment.

What now?

Very simply - Apply! Do not hesitate to apply online today or send across your CV directly into our email inbox. Updates on applications made via our job boards will be provided over a 1–2-week period from the date of submission.

Ballymore operate as an equal opportunities employer.