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- Tasks: Support the Health Club Manager and deliver top-notch customer care while teaching fitness classes.
- Company: Join Ballymore, a leading leisure facility committed to excellence and equal opportunities.
- Benefits: Enjoy a dynamic work environment with opportunities for personal training and wellness promotion.
- Other info: Flexible shifts across the week, perfect for students looking to balance work and studies.
- Why this job: Be part of a vibrant team, make a positive impact on residents' lives, and grow your fitness career.
- Qualifications: Must have a recognised fitness qualification, Personal Trainer Level 3 or above.
The predicted salary is between 24000 - 36000 £ per year.
Location of work: Royal Wharf - Silvertown (E16 5BG).
Hours of work: 40 per week, 5 Shifts across Monday to Sunday.
Duties & Responsibilities
- To support the Health Club Manager with all operational aspects of the leisure facility.
- To contribute to the development of the department by promoting the leisure services to members and tracking their progress.
- To consistently deliver a ‘best in class’ level of customer care to all residents and guests.
- To work as an integral part of the team, to greet and interact with residents/guests, carry out duties as specified and ensure the environment and equipment is maintained to the highest standards.
- To teach one class per shift as a minimum. Where necessary, more than one class may be required during a shift.
- Responsible for offering residents and guests a 7-star professional service at all times and ensure a safe, clean and enjoyable experience within the Leisure facility.
- Proactively ensure the smooth and professional running of the leisure facility.
- Teach exercise classes to residents/guests of the leisure facility.
- When required train residents/guests in personal training.
- Answer all residents and guests’ questions, concerns and complaints professionally, effectively and in a timely manner, where necessary refer on to the appropriate person.
- Be fully familiar with the services offered by the leisure facility/resort and serve as a customer service liaison between residents/guests and management.
- Help with resident/guest retention and growth by interacting in an intelligent, tactful and friendly manner.
- Communicate regularly with the HCM and offer suggestions regarding improvements to the operation of the leisure facilities.
- Smile; be friendly, helpful, and courteous to all residents and guests.
- Undertake all responsibility vested in the post-holder in relation to such legislation as the Health & Safety at Work act, Fire Cautions, COSHH, etc.
- Complete all procedural documentation in a timely basis (incident reports, maintenance requests, and shift changes etc.).
- Stock all storage units; clean and organize all fitness areas, including cleaning all fitness equipment, studios and any rooms/areas within the leisure facility.
- Monitor music levels and ensure the audible level of TV and sound systems are not disrupting member workouts by being too loud that they are audible over personal head phones.
- Anticipate residents/guests’ needs and volunteer information and guidance where necessary.
- Ensure you are visible at all times for assisting members and guests as much as possible and notify HCM/Shift Manager before taking a break.
- If your shift ends and there is no replacement you must remain in shift until appropriate cover has been identified and the HCM/Shift Manager has been notified.
- Check and initial the communications log on a consistent basis and communicate with the HCM on an ‘as needed’ basis.
- Make sure all notice boards are maintained with up to date information and are aesthetically pleasing.
- Attend all weekly departmental meetings and any other staff meetings, as arranged.
- Be able to recognize opportunities and refer, promote/sell PT, wellness, exercise classes, master classes or any other service offered by the leisure facility.
- Submit requests for time off to the HCM.
- At all times represent the leisure facility and yourself in a professional and positive manner.
Skills, Experience & Qualifications
- Recognised fitness qualification Personal Trainer Level 3 or above.
Fitness Coach employer: Ballymore Group
Contact Detail:
Ballymore Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fitness Coach
✨Tip Number 1
Make sure to showcase your interpersonal skills during any interactions. As a Fitness Coach, you'll be working closely with residents and guests, so demonstrating your ability to connect and communicate effectively is key.
✨Tip Number 2
Familiarise yourself with the specific services offered at the leisure facility. This knowledge will not only help you answer questions confidently but also allow you to suggest improvements or new classes that could enhance the member experience.
✨Tip Number 3
Be prepared to discuss your approach to customer service. Highlight examples of how you've provided exceptional service in previous roles, as this will demonstrate your commitment to delivering a 'best in class' experience.
✨Tip Number 4
Show enthusiasm for fitness and wellness trends. Being knowledgeable about current fitness trends and being able to discuss them can set you apart from other candidates and show your passion for the role.
We think you need these skills to ace Fitness Coach
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and qualifications, particularly your fitness qualifications and any previous roles in customer service or leisure facilities. Emphasise your ability to deliver excellent customer care and your experience in teaching fitness classes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fitness and customer service. Mention specific examples of how you've contributed to a team or improved customer experiences in previous roles. Make it clear why you want to work at this particular leisure facility.
Highlight Relevant Skills: In your application, be sure to mention skills that align with the job description, such as communication, teamwork, and the ability to handle complaints effectively. Also, include your knowledge of health and safety regulations relevant to the fitness industry.
Show Enthusiasm: Let your personality shine through in your application. Use a friendly and approachable tone to convey your enthusiasm for the role and your commitment to providing a 7-star service to residents and guests.
How to prepare for a job interview at Ballymore Group
✨Show Your Passion for Fitness
Make sure to express your enthusiasm for fitness and helping others achieve their health goals. Share personal stories or experiences that highlight your commitment to a healthy lifestyle, as this will resonate well with the interviewers.
✨Demonstrate Customer Service Skills
Since the role involves providing a 7-star service to residents and guests, prepare examples of how you've handled customer interactions in the past. Highlight your ability to resolve complaints and ensure a positive experience for everyone.
✨Be Prepared to Discuss Class Instruction
As teaching classes is a key responsibility, be ready to talk about your experience in leading fitness classes. You might even want to suggest a class format or style you would implement, showcasing your creativity and knowledge in fitness training.
✨Understand Health & Safety Regulations
Familiarise yourself with relevant health and safety legislation, as this is crucial for the role. Be prepared to discuss how you would ensure a safe environment for both staff and guests, demonstrating your awareness of these important regulations.