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- Tasks: Provide top-notch service to residents and ensure their safety and satisfaction.
- Company: Join a vibrant riverside community at London City Island & Goodluck Hope.
- Benefits: Competitive pay, flexible shifts, and a permanent contract.
- Why this job: Be the friendly face that makes a difference in residents' lives every day.
- Qualifications: Strong communication skills and a knack for multitasking.
- Other info: Exciting opportunity with a supportive team and career growth potential.
We\’re now recruiting for a Concierge to join us at our development, London City Island & Goodluck Hope! What you should know London City Island & Goodluck Hope is a riverside neighbourhood comprising 2,500 homes located directly on the River Thames at the historic Leamouth Peninsula. Important to note Hours: 07:00am – 19:00pm or 19:00pm – 07:00am Shift Pattern: 4 on – 4 off (Rota basis, working 4 days, 4 off, 4 nights, 4 off) Location: E14, Canning Town Salary per hour: £13.26 Contract: 42 hpw/permanent What you\’ll be doing * To provide a quality service to the residents and ensure individual requests are dealt with in an efficient and timely manner. * To assist with the security of residents and the building at all times, ensuring that the safety of all residents and visitors is maintained. * To ensure that all requests & enquiries to the Concierge Department (both in person, email and by telephone) are dealt with efficiently in a timely and professional manner on every occasion. * Meeting and Greeting all residents, guests and clients. Demonstrate stand to greet service. * Ensure the smooth running of the communication systems within the Estate i.e., telephone, radio’s, internal intercom system, b. Life etc. * Ensure only authorised persons are given access to areas. * Issuing of visitor parking permits, offering explanations to the onsite parking procedures. * Aid the Security of the estate by communicating regularly with them including informing them of any concerning matters that have been notified to concierge. * Liaising with cleaning staff regarding reports of housekeeping standards throughout the communal parts of the development. * Safekeeping of security keys on behalf of residents and the estate, strictly following standard operating procedures at all times. * Issuing of keys only to the correct personnel / residents. Strictly checking that the appropriate authorisation & disclaimers are in place. * Responding to resident enquiries by the b. Life system ensuring the time constraints are met for open tickets. * Pro-actively dealing and reporting maintenance and cleaning problems that are identified within the estate. * Maintain a safe environment for all people in the estate at all times. * Secure handling of people’s data, ensuring the PC is locked when not in use or nearby. Ensuring you comply by GDPR. Please note: a full job description will be provided once shortlisted for the role. What you\’ll need to be successful * Excellent communication skills. * Polite and confident with a great deal of patience. * Ability to multi-task and time-manage What now? Very simply – Apply! Do not hesitate to apply online today or send across your CV directly into our email inbox. Our inbox is monitored hourly, and so we will aim to respond back to you within 24 hours via this platform. All questions with regards to the role are welcome! *Updates on applications made via our job boards will be provided over a 1–2-week period from the date of submission. Not what you’re looking for? Check out our careers page. *Ballymore operate as an equal opportunities\’ employer
Day & Night Concierge employer: Ballymore Group
Contact Detail:
Ballymore Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Day & Night Concierge
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on London City Island & Goodluck Hope. Understanding their values and what they stand for will help you connect better during your chat.
✨Tip Number 2
Practice your communication skills! As a Concierge, you'll need to be polite and confident. Try role-playing with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Show off your multi-tasking abilities! Think of examples from your past experiences where you successfully juggled multiple tasks. This will demonstrate your time-management skills and ability to handle the busy environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the quickest way to get your application noticed. Plus, we’re always on the lookout for passionate individuals who want to join our team!
We think you need these skills to ace Day & Night Concierge
Some tips for your application 🫡
Get to Know Us: Before you start your application, take a moment to familiarise yourself with London City Island & Goodluck Hope. Understanding our vibe and values will help you tailor your application and show us why you're the perfect fit!
Show Off Your Skills: When writing your CV and cover letter, highlight your excellent communication skills and ability to multi-task. We want to see how your experience aligns with what we’re looking for in a Concierge.
Be Professional Yet Personal: While we love professionalism, don’t be afraid to let your personality shine through! A friendly tone can make your application stand out and give us a glimpse of how you’ll interact with our residents.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the quickest way for us to receive your application, and we monitor our inbox hourly, so you won’t be left waiting long for a response!
How to prepare for a job interview at Ballymore Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Concierge at London City Island & Goodluck Hope. Familiarise yourself with the key tasks like managing resident requests and ensuring security. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
As a Concierge, excellent communication is crucial. Prepare examples from your past experiences where you've effectively communicated with residents or handled difficult situations. Practising these scenarios can help you articulate your skills confidently during the interview.
✨Demonstrate Your Problem-Solving Abilities
Think of instances where you've had to multi-task or resolve issues quickly. Be ready to discuss how you would handle specific situations that may arise in the role, such as dealing with maintenance problems or managing visitor access. This shows you're proactive and ready for the challenges of the job.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the role's expectations and shows respect for the interview process. Remember, you're aiming to be the face of the development!
