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For Companies At a Glance
- Tasks: Provide top-notch service to residents and ensure their safety and satisfaction.
- Company: Join Ballymore, a family-owned property developer with over 40 years of innovation.
- Benefits: Competitive pay at £14.25/hour, flexible shifts, and career progression opportunities.
- Why this job: Be the friendly face of our community and make a real difference in residents' lives.
- Qualifications: Polite, patient, and strong communication skills are essential.
- Other info: Dynamic work environment with a focus on teamwork and resident satisfaction.
We\’re now recruiting for a Concierge to join us at our development, Royal Wharf!
Interested in this role You can find all the relevant information in the description below.
What you should know
Ballymore is a family-owned business, with over 40 years in establishment – we are remarked as an innovative and dynamic property developer citing over 80 awards in recent years. At present, we\’re managing 11,000 homes across 12 luxury residential developments in London and are in search of a Concierge to join us at Royal Wharf in contributing to our vision.
This is a fantastic opportunity for a property service enthusiast to progress their career in either customer service, facilities or operational-based roles.
Important to note
Hours: 42 per week
Shift Pattern: 4 on, 4 off (Rota includes both Day 7:00 – 19:00 & Night Shifts 19:00 – 7:00)
Location: E16, Silvertown
Salary per hour: £14.25
What you\’ll be doing
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To provide a quality service to the residents and ensure individual requests are dealt with in an efficient and timely manner.
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To assist with the security of residents and the building at all times, ensuring that the safety of all residents and visitors is maintained.
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To ensure that all requests & enquiries to the Concierge Department (both in person, email and by telephone) are dealt with efficiently in a timely and professional manner on every occasion.
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Accepting and issuing of resident’s parcels.
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Meeting and Greeting all residents, guests and clients. Demonstrate stand to greet service.
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Ensure the smooth running of the communication systems within the Estate i.e., telephone, radio’s, internal intercom system, b. Life etc.
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Ensure only authorized persons are given access to areas.
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Issuing of visitor parking permits, offering explanations to the onsite parking procedures.
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Aid the Security of the estate by communicating regularly with them including informing them of any concerning matters that have been notified to concierge.
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Liaising with cleaning staff regarding domestic rubbish being removed from apartments and removing rubbish if necessary, following operating procedures.
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Correct reporting of any security / health and safety issues.
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Correct reporting of any incidents or complaints.
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Safekeeping of security keys on behalf of residents and the estate, strictly following standard operating procedures at all times.
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Issuing of keys only to the correct personnel / residents. Strictly checking that the appropriate authorisation & disclaimers are in place.
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Cross training of other resort departments.
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Responding to resident enquiries by the b. Life system ensuring the time constraints are met for open tickets.
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Receipt & issue of residents’ dry cleaning/laundry ensuring relevant paperwork is completed.
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Apartment & Estate key audit during night shift, with follow up for any missing keys with the last person in possession.
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Pro-actively dealing with maintenance and cleaning problems that are identified within the estate.
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Maintain a safe environment for all people in the estate at all times.
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Secure handling of people’s data, ensuring the PC is locked when not in use or nearby. Ensuring you comply by GDPR.
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Report any accidents and record in the accident book as appropriate.
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Turn on and off the lobby lights at the appropriate times.
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Ability to handle high pressure moments where many people may be queuing. The capacity to deal with complex issues and the ability to stay calm when dealing with challenging people.
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Conduct monthly stock checks of the first-aid box, concierge stock within concierge office and requisition supplies as appropriate.
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Assist residents in a friendly, proactive and efficient manner with appropriate follow-up as necessary.
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Know all essential aspects of the resort.
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Build a good rapport with residents.
Please note: a full job description will be provided once shortlisted for the role.
What you\’ll need to be successful
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Polite and confident with a great deal of patience.
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Strong verbal and written communication skills.
What now?
Very simply, apply here!
Do not hesitate to apply online today.
Updates on applications made via our job boards will be provided over a 1–2-week period from the date of submission.
Not what you’re looking for?
Check out our careers page.
*Ballymore operate as an equal opportunities\’ employer
Concierge (Day & Night Rota) employer: Ballymore Group
Contact Detail:
Ballymore Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge (Day & Night Rota)
✨Tip Number 1
Get to know the company! Research Ballymore and their developments like Royal Wharf. Understanding their values and what they stand for will help you connect during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a Concierge, you'll be interacting with residents and guests all day. Role-play common scenarios with friends or family to boost your confidence and communication skills.
✨Tip Number 3
Dress to impress! First impressions matter, especially in customer service roles. Make sure you look professional and approachable when you go for interviews or meet potential employers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about landing the job at Ballymore.
We think you need these skills to ace Concierge (Day & Night Rota)
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for property services shine through! We want to see that you’re genuinely excited about the role and how you can contribute to our team at Royal Wharf.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience. We love seeing how your skills align with what we’re looking for in a Concierge, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is easy to read and understand. This will help us get a good sense of who you are!
Apply Through Our Website: Don’t forget to apply directly through our website! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Ballymore Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Concierge role and its responsibilities. Familiarise yourself with the key tasks mentioned in the job description, such as handling resident requests and ensuring security. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Customer Service Skills
As a Concierge, excellent customer service is crucial. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to stay calm under pressure and how you handle challenging situations, as this will resonate well with the interviewers.
✨Practice Your Communication Skills
Strong verbal and written communication skills are essential for this role. During the interview, practice clear and concise responses. You might even want to role-play common scenarios you could face as a Concierge, like dealing with resident inquiries or managing complaints, to showcase your communication prowess.
✨Demonstrate Your Proactive Attitude
Being proactive is key in a Concierge role. Think of instances where you've identified and solved problems before they escalated. Share these examples during your interview to illustrate your initiative and commitment to maintaining a safe and welcoming environment for residents.
