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For Companies At a Glance
- Tasks: Provide top-notch service to residents and ensure their safety and satisfaction.
- Company: Join Ballymore, a dynamic property developer with over 40 years of innovation.
- Benefits: Permanent contract, competitive pay, and a supportive work environment.
- Why this job: Be the friendly face that makes residents feel at home in luxury living.
- Qualifications: 3+ years of front-of-house experience and excellent communication skills.
- Other info: Flexible shift pattern with opportunities for personal growth.
The predicted salary is between 30000 - 40000 £ per year.
We're now recruiting for a Concierge to join us at The Brentford Project.
What you should know
- Hours: 7:00 - 19:00
- Shift Pattern: 4 on - 4 off
- Location: TW8, Brentford
- Contract: 42 hpw/permanent
What you'll do
- To provide a quality service to the residents and ensure individual requests are dealt with in an efficient and timely manner.
- To assist with the security of residents and the building at all times, ensuring that the safety of all residents and visitors is maintained.
- To ensure that all requests & enquiries to the Concierge Department (both in person, email and by telephone) are dealt with efficiently in a timely and professional manner on every occasion.
- Accepting and issuing of resident’s parcels.
- Meeting and greeting all residents, guests and clients. Demonstrate stand to greet service.
- Ensure the smooth running of the communication systems within the Estate i.e., telephone, radio’s, internal intercom system, b. Life etc.
- Ensure only authorized persons are given access to areas.
- Issuing of visitor parking permits, offering explanations to the onsite parking procedures.
- Aid the Security of the estate by communicating regularly with them including informing them of any concerning matters that have been notified to concierge.
- Liaising with cleaning staff regarding domestic rubbish being removed from apartments and removing rubbish if necessary, following operating procedures.
- Correct reporting of any security / health and safety issues.
- Correct reporting of any incidents or complaints.
- Safekeeping of security keys on behalf of residents and the estate, strictly following standard operating procedures at all times.
- Issuing of keys only to the correct personnel / residents. Strictly checking that the appropriate authorisation & disclaimers are in place.
- Responding to resident enquiries by the b. Life system ensuring the time constraints are met for open tickets.
- Receipt & issue of residents’ dry cleaning/laundry ensuring relevant paperwork is completed.
- Apartment & Estate key audit during night shift, with follow up for any missing keys with the last person in possession.
- Pro-actively dealing with maintenance and cleaning problems that are identified within the estate.
- Secure handling of people’s data, ensuring the PC is locked when not in use or nearby. Ensuring you comply by GDPR.
- Report any accidents and record in the accident book as appropriate.
- Turn on and off the lobby lights at the appropriate times.
- Ability to handle high pressure moments where many people may be queuing. The capacity to deal with complex issues and the ability to stay calm when dealing with challenging people.
- Conduct monthly stock checks of the first-aid box, concierge stock within concierge office and requisition supplies as appropriate.
- Assist residents in a friendly, proactive and efficient manner with appropriate follow-up as necessary.
What you'll need to be successful
- FOH experience at least 3 years.
- Excellent communication skills.
- Polite and confident with a great deal of patience.
- Ability to multi-task and time-manage.
What now?
Very simply - Apply! Do not hesitate to apply online today or send across your CV directly into our email inbox.
Updates on applications made via our job boards will be provided over a 1–2-week period from the date of submission.
Ballymore operate as an equal opportunities employer.
Concierge in Brentford employer: Ballymore Group
Contact Detail:
Ballymore Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge in Brentford
✨Tip Number 1
Get to know the company! Research Ballymore and The Brentford Project. Understanding their values and what they stand for will help you connect during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Concierge, you'll need to be polite and confident. Try role-playing common scenarios with friends or family to get comfortable with handling various situations and requests.
✨Tip Number 3
Show off your multi-tasking abilities! Think of examples from your past experience where you've successfully juggled multiple tasks at once. This will demonstrate your ability to handle the busy environment of a Concierge role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Ballymore family. Don’t wait, get your application in today!
We think you need these skills to ace Concierge in Brentford
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in making a great first impression.
Tailor Your CV: Make sure to tailor your CV to highlight your relevant experience, especially in front-of-house roles. We love seeing how your past experiences align with what we’re looking for in a Concierge at The Brentford Project.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your skills and experiences. Avoid fluff and focus on what makes you a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, you’ll get updates on your application status within 1-2 weeks, so you won’t be left hanging.
How to prepare for a job interview at Ballymore Group
✨Know the Company Inside Out
Before your interview, take some time to research Ballymore and The Brentford Project. Understand their values, recent projects, and what makes them stand out in the property development industry. This will not only show your interest but also help you tailor your answers to align with their vision.
✨Showcase Your Customer Service Skills
As a Concierge, excellent communication and customer service skills are key. Prepare examples from your previous experience where you successfully handled resident requests or resolved issues. Highlight your ability to stay calm under pressure and how you’ve managed complex situations.
✨Practice Common Interview Questions
Anticipate questions related to your experience in front-of-house roles, such as how you would handle a difficult resident or manage multiple tasks at once. Practising your responses can help you articulate your thoughts clearly during the interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the role and the importance of maintaining a high standard of service as a Concierge.