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- Tasks: Deliver exceptional customer service and support Health & Wellness services.
- Company: Join BallyCara, a charitable organisation focused on wellness and community.
- Benefits: Enjoy wellness days off, fitness allowances, study leave, and salary packaging.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Be part of a values-led community that inspires healthy living.
The predicted salary is between 28800 - 43200 £ per year.
BallyCara is an established charitable organisation that offers a wellness-focused lifestyle for our clients to facilitate independent living, health, and happiness.
At BallyCara, you will belong to a welcoming and inclusive community where your individual strengths and interests are embraced and are the key driver to everything that we create together. We will empower you with flexibility, autonomy and coaching to allow you to make a meaningful difference, whilst supporting you in your career and personal journey.
We inspire healthy and happy living through our SONA® (Happiness) values and enhance our employee's wellness through the following employee benefits:
- Emotional Wellness: Enjoy a wellness day off each year to take on your birthday, for your family, or just for you.
- Physical Wellness: Improve your health and wellbeing with a fitness allowance for remedial massage, outdoor wellness gear, yoga, pilates, swimming, or gym plus access to an online fitness portal LIFT Fitness!
- Professional Wellness: Enhance your career with two days of paid study leave combined with yearly study assistance!
- Financial Wellness: Access not-for-profit salary packaging up to $18,550, receive 17.5% annual leave loading, and up to $1,892 per annum in financial discounts from our TELUS HealthEAP and wellbeing portal!
As our Customer Service Officer (Health & Wellness), you will:
- Deliver exceptional customer service via phone, email, and in person
- Support scheduling and coordination of Health & Wellness services
- Build positive relationships with clients, families, and internal teams
- Maintain accurate systems, documentation, and records
- Support onboarding of new clients and staff
- Contribute to service continuity, quality, and operational targets
You’ll be a key connector between our Wellness team, clients, and the wider BallyCara community.
About You: You’re a customer-focused professional who:
- Has experience in customer service, administration, or scheduling roles
- Communicates with warmth, clarity, and emotional intelligence
- Is highly organised and confident juggling competing priorities
- Works well independently while contributing to a team environment
- Is curious, proactive, and aligned with BallyCara’s values
What You’ll Need:
- Customer service or administration experience
- Strong communication and organisational skills
- Commitment to BallyCara’s SONA® values
- Experience in health, aged care, or wellness is highly regarded
Role Requirements:
- Satisfactory police check (or willingness to obtain through BallyCara)
- Right to work in Australia
- COVID and Influenza vaccinations highly recommended
When you join BallyCara, you’re joining more than a workplace—you’re becoming part of a values-led community built on relationships, respect, and purpose. We support you to do meaningful work while growing in a way that suits you.
Please note: Applications must be submitted via our recruitment portal. Applications received through external agencies or alternative channels will not be accepted. Only shortlisted candidates will be contacted.
Customer Services Officer (Health & Wellness) in Scarborough employer: BallyCara
Contact Detail:
BallyCara Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Officer (Health & Wellness) in Scarborough
✨Tip Number 1
Get to know BallyCara's SONA® values inside out! When you understand what they stand for, you can weave these values into your conversations during interviews. Show them how your personal values align with theirs, and you'll stand out as a candidate who truly fits their culture.
✨Tip Number 2
Practice your communication skills! Since the role involves delivering exceptional customer service, it’s crucial to demonstrate warmth and clarity. Try role-playing common customer scenarios with a friend or family member to build your confidence and refine your responses.
✨Tip Number 3
Be proactive in your follow-ups! After applying through our website, don’t hesitate to reach out and express your enthusiasm for the role. A simple email thanking them for the opportunity can keep you on their radar and show your genuine interest.
✨Tip Number 4
Showcase your organisational skills! Prepare examples of how you've successfully managed competing priorities in past roles. This will help you illustrate your ability to juggle tasks effectively, which is key for the Customer Services Officer position.
We think you need these skills to ace Customer Services Officer (Health & Wellness) in Scarborough
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've made a difference for clients in the past, so share specific examples that showcase your warmth and clarity in communication.
Be Organised and Proactive: Since the role involves juggling multiple tasks, let us know how you stay organised. Share any tools or methods you use to manage your time effectively, and don’t forget to mention your proactive approach to problem-solving!
Align with Our Values: Familiarise yourself with BallyCara’s SONA® values and reflect them in your application. We love seeing candidates who resonate with our mission of promoting health and happiness, so make it clear how you embody these values.
Apply Through Our Website: Remember, we only accept applications through our recruitment portal. So, make sure to submit your application there to ensure it gets into our hands. We can’t wait to hear from you!
How to prepare for a job interview at BallyCara
✨Know the Company Values
Before your interview, take some time to understand BallyCara's SONA® values. These values are at the heart of their operations, so showing that you align with them will demonstrate your commitment to their mission of promoting health and happiness.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered exceptional customer service. Highlight situations where you communicated with warmth and clarity, as this is crucial for a role that involves building positive relationships with clients and families.
✨Demonstrate Organisational Skills
Since the role requires juggling multiple priorities, be ready to discuss how you stay organised. Share tools or methods you use to manage your time effectively, especially in a busy environment like health and wellness services.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the onboarding process for new clients, or how they measure success in the role. This shows your genuine interest in contributing to the BallyCara community.
