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- Tasks: Deliver exceptional customer service and coordinate schedules for care services.
- Company: Join BallyCara, a values-led community focused on wellness and support.
- Benefits: Wellness days off, fitness allowances, study leave, and financial discounts.
- Other info: Permanent part-time hybrid role with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while enjoying flexibility and variety.
- Qualifications: Organised, empathetic, and calm under pressure with problem-solving skills.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Join a purpose-led team in Scarborough on the Redcliffe Peninsula delivering outstanding customer service that supports healthy, happy living.
When you join BallyCara, you’re joining more than a workplace—you’re becoming part of a values-led community built on relationships, respect, and purpose. We support you to do meaningful work while growing in a way that suits you. BallyCara is an established charitable organisation that offers a wellness-focused lifestyle for our clients to facilitate independent living, health, and happiness.
At BallyCara, you will belong to a welcoming and inclusive community where your individual strengths and interests are embraced and are the key driver to everything that we create together. We will empower you with flexibility, autonomy and coaching to allow you to make a meaningful difference, whilst supporting you in your career and personal journey.
We inspire healthy and happy living through our SONA (Happiness) values and enhance our employee's wellness through the following employee benefits:
- Emotional Wellness: Enjoy a wellness day off each year to take on your birthday, for your family, or just for you.
- Physical Wellness: Improve your health and wellbeing with a fitness allowance for remedial massage, outdoor wellness gear, yoga, pilates, swimming, or gym plus access to an online fitness portal LIFT Fitness!
- Professional Wellness: Enhance your career with two days of paid study leave combined with yearly study assistance!
- Financial Wellness: Access not-for-profit salary packaging up to $18,550, receive 17.5% annual leave loading, and up to $1,892 per annum in financial discounts from our TELUS Health EAP and wellbeing portal!
Join BallyCara's Support at Home team in a unique blended role combining Customer Service (rostering/scheduling) and On Call support—giving you variety, flexibility, and real purpose in your work.
Why this role stands out:
- Permanent part-time + hybrid component (office + WFH)
- Mix of structured day work + dynamic after-hours support
- Play a critical role in keeping care services running 24/7
- Be part of a supportive, values-led organisation
- Deliver exceptional customer service to clients and staff
- Coordinate rosters and schedules to ensure seamless service delivery
- Manage shared inboxes and liaise across teams
- Problem-solve scheduling challenges and improve efficiencies
- Support a smooth, high-quality client experience
On Call Officer duties include:
- Be the go-to contact after hours—supporting staff and clients when it matters most.
- Respond to after-hours calls from clients and staff
- Coordinate urgent shift replacements and changes
- Provide calm guidance during incidents or disruptions
- Update schedules and maintain accurate records
- Escalate urgent issues when needed
- Deliver clear handovers to the day team
Typical Schedule:
Week 1: Mon–Tues: 10am–2pm (Office), Wed–Fri: 5am–7am & 10am–2pm (WFH)
Week 2: Mon–Tues: 5am–7am & 10am–2pm (WFH), Wed–Fri: 10am–2pm (Office)
You’ll also cover leave for on-call shifts, including weekends and public holidays.
About you:
You’re organised, calm under pressure, and genuinely care about people with the following attributes:
- Problem-solving & decision-making ability
- Organisation & time management
- Empathy and client-focused approach
- Resilience in a fast-paced environment
Highly desirable:
- Aged care, home care, or community services experience
- Previous on-call experience
Role Requirements:
- Satisfactory Police Check (or willingness to obtain)
- Right to work in Australia
If you want a role where no two days are the same and your work truly matters—we’d love to hear from you.
Please note: We are managing this recruitment directly and are not engaging agencies. Only shortlisted candidates will be contacted. Thank you for your interest in BallyCara.
Customer Service Officer / On Call Officer - Hybrid role in Scarborough employer: BallyCara
Contact Detail:
BallyCara Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer / On Call Officer - Hybrid role in Scarborough
✨Tip Number 1
Get to know the company culture! BallyCara is all about community and values, so do a bit of research on their mission and values. When you chat with them, show how your own values align with theirs—this will make you stand out!
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional service, think of examples from your past experiences where you’ve gone above and beyond for clients. Be ready to share these stories during your interview.
✨Tip Number 3
Be prepared for scenario-based questions! They might ask how you'd handle specific situations, especially in a fast-paced environment. Think through potential challenges you could face in the role and how you’d tackle them.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the BallyCara community. Let’s get you that job!
We think you need these skills to ace Customer Service Officer / On Call Officer - Hybrid role in Scarborough
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through! We want to see how much you care about making a difference in people's lives, especially in a community-focused role like this.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention any previous roles in customer service or community services that align with what we're looking for at BallyCara.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out. Use bullet points if it helps to organise your thoughts!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity with BallyCara.
How to prepare for a job interview at BallyCara
✨Know the Company Values
Before your interview, take some time to understand BallyCara's values and mission. They focus on relationships, respect, and purpose, so think about how your personal values align with theirs. This will help you demonstrate that you're not just looking for a job, but a place where you can truly belong.
✨Showcase Your Problem-Solving Skills
Given the nature of the role, be prepared to discuss specific examples of how you've handled challenging situations in the past. Think about times when you had to coordinate schedules or manage urgent requests. Highlighting your problem-solving abilities will show that you're ready for the dynamic demands of the position.
✨Emphasise Your Empathy
As a Customer Service Officer, empathy is key. Be ready to share experiences where you've gone above and beyond to support clients or colleagues. This will illustrate your client-focused approach and show that you genuinely care about making a difference in people's lives.
✨Prepare Questions About the Role
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the team. Ask about the challenges they face in scheduling or how they ensure a high-quality client experience. This shows your interest in the position and helps you gauge if it's the right fit for you.