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- Tasks: Deliver exceptional customer service and coordinate rosters for care services.
- Company: Join BallyCara, a values-led community focused on wellness and support.
- Benefits: Wellness days off, fitness allowances, study leave, and salary packaging options.
- Why this job: Make a real difference in people's lives while enjoying flexible work hours.
- Qualifications: Organised, empathetic, and calm under pressure; experience in aged or community services is a plus.
- Other info: Dynamic role with a mix of office and remote work, plus opportunities for personal growth.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Join a purpose-led team in Scarborough on the Redcliffe Peninsula delivering outstanding customer service that supports healthy, happy living.
When you join BallyCara, you’re joining more than a workplace—you’re becoming part of a values-led community built on relationships, respect, and purpose. We support you to do meaningful work while growing in a way that suits you. BallyCara is an established charitable organisation that offers a wellness-focused lifestyle for our clients to facilitate independent living, health, and happiness.
At BallyCara, you will belong to a welcoming and inclusive community where your individual strengths and interests are embraced and are the key driver to everything that we create together. We will empower you with flexibility, autonomy and coaching to allow you to make a meaningful difference, whilst supporting you in your career and personal journey.
We inspire healthy and happy living through our SONA® (Happiness) values and enhance our employee's wellness through the following employee benefits:
- Emotional Wellness: Enjoy a wellness day off each year to take on your birthday, for your family, or just for you.
- Physical Wellness: Improve your health and wellbeing with a fitness allowance for remedial massage, outdoor wellness gear, yoga, pilates, swimming, or gym plus access to an online fitness portal LIFT Fitness!
- Professional Wellness: Enhance your career with two days of paid study leave combined with yearly study assistance!
- Financial Wellness: Access not-for-profit salary packaging up to $18,550, receive 17.5% annual leave loading, and up to $1,892 per annum in financial discounts from our TELUS Health EAP and wellbeing portal!
Join BallyCara’s Support at Home team in a unique blended role combining Customer Service (rostering/scheduling) and On Call support—giving you variety, flexibility, and real purpose in your work.
Why this role stands out:
- Permanent part-time + hybrid component (office + WFH)
- Mix of structured day work + dynamic after-hours support
- Play a critical role in keeping care services running 24/7
- Be part of a supportive, values-led organisation
- Deliver exceptional customer service to clients and staff
- Coordinate rosters and schedules to ensure seamless service delivery
- Manage shared inboxes and liaise across teams
- Problem-solve scheduling challenges and improve efficiencies
- Support a smooth, high-quality client experience
On Call Officer duties include:
- Be the go-to contact after hours—supporting staff and clients when it matters most.
- Respond to after-hours calls from clients and staff
- Coordinate urgent shift replacements and changes
- Provide calm guidance during incidents or disruptions
- Update schedules and maintain accurate records
- Escalate urgent issues when needed
- Deliver clear handovers to the day team
Typical Schedule:
Week 1: Mon–Tues: 10am–2pm (Office), Wed–Fri: 5am–7am & 10am–2pm (WFH)
Week 2: Mon–Tues: 5am–7am & 10am–2pm (WFH), Wed–Fri: 10am–2pm (Office)
You’ll also cover leave for on-call shifts, including weekends and public holidays.
About you:
You’re organised, calm under pressure, and genuinely care about people with the following attributes:
- Problem-solving & decision-making ability
- Organisation & time management
- Empathy and client-focused approach
- Resilience in a fast-paced environment
Highly desirable:
- Aged care, home care, or community services experience
- Previous on-call experience
Role Requirements:
- Satisfactory Police Check (or willingness to obtain)
- Right to work in Australia
If you want a role where no two days are the same and your work truly matters—we’d love to hear from you. Please note: We are managing this recruitment directly and are not engaging agencies. Only shortlisted candidates will be contacted. Thank you for your interest in BallyCara.
Customer Service Officer in Scarborough employer: BallyCara
Contact Detail:
BallyCara Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer in Scarborough
✨Tip Number 1
Get to know the company culture! BallyCara is all about community and values, so do a bit of research on their mission and values. When you chat with them, show how your personal values align with theirs—this will make you stand out!
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional service, think of examples from your past experiences where you’ve gone above and beyond for a client. Be ready to share these stories during your interview.
✨Tip Number 3
Be prepared for situational questions! They might ask how you’d handle specific scenarios, especially under pressure. Brush up on your problem-solving skills and think through how you’d keep calm and support clients in tricky situations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the BallyCara community. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Officer in Scarborough
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through! We want to see how much you care about helping others and making a difference in their lives.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention any previous roles in customer service or community services that align with what we do at BallyCara.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the heart of your experience and qualifications.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity with BallyCara.
How to prepare for a job interview at BallyCara
✨Know the Company Values
Before your interview, take some time to understand BallyCara's values and mission. They focus on relationships, respect, and purpose, so think about how your personal values align with theirs. This will help you demonstrate that you're not just looking for a job, but a place where you can truly belong.
✨Showcase Your Problem-Solving Skills
Given the role's emphasis on managing schedules and responding to after-hours calls, be prepared to share specific examples of how you've successfully solved problems in previous roles. Think of situations where you had to stay calm under pressure and how you navigated challenges effectively.
✨Highlight Your Empathy
BallyCara is all about supporting clients and staff, so it's crucial to convey your empathy during the interview. Share stories that illustrate your client-focused approach and how you've made a positive impact on others' lives. This will show that you genuinely care about the people you'll be serving.
✨Prepare Questions About Flexibility
Since the role involves a mix of office and work-from-home hours, come prepared with questions about flexibility and how the team supports each other during busy times. This shows that you're proactive and interested in how you can contribute to a supportive work environment.