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- Tasks: Be the friendly face of BallyCara, supporting customers through calls, emails, and in-person interactions.
- Company: Join BallyCara, a values-led community focused on care and connection.
- Benefits: Enjoy wellness days, fitness allowances, study leave, and financial perks.
- Why this job: Make a real difference in people's lives while growing your career in a supportive environment.
- Qualifications: Strong customer service skills and a warm, empathetic approach are essential.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 30000 - 40000 ÂŁ per year.
At BallyCara, we’re not just answering phones or managing bookings—we’re creating meaningful connections that inspire healthy and happy living. As a Customer Relations Officer, you’ll be the first hello, the trusted guide, and the reason people feel welcome from the very first interaction.
When you join BallyCara, you’re joining more than a workplace—you’re becoming part of a values-led community built on relationships, respect, and purpose. We support you to do meaningful work while growing in a way that suits you. BallyCara is an established charitable organisation that offers a wellness-focused lifestyle for our clients to facilitate independent living, health, and happiness.
At BallyCara, you will belong to a welcoming and inclusive community where your individual strengths and interests are embraced and are the key driver to everything that we create together. We will empower you with flexibility, autonomy and coaching to allow you to make a meaningful difference, whilst supporting you in your career and personal journey.
We inspire healthy and happy living through our SONA® (Happiness) values and enhance our employee's wellness through the following employee benefits:
- Emotional Wellness: Enjoy a wellness day off each year to take on your birthday, for your family, or just for you.
- Physical Wellness: Improve your health and wellbeing with a fitness allowance for remedial massage, outdoor wellness gear, yoga, pilates, swimming, or gym plus access to an online fitness portal LIFT Fitness!
- Professional Wellness: Enhance your career with two days of paid study leave combined with yearly study assistance!
- Financial Wellness: Access not-for-profit salary packaging up to $18,550, receive 17.5% annual leave loading, and up to $1,892 per annum in financial discounts from our TELUS Health EAP and wellbeing portal!
About the role
This is a dynamic, people-focused role where no two days are the same. You’ll be the central point of contact for our customers—supporting them across phone, email, and face-to-face interactions. As the first voice of BallyCara, you’ll play a key role in delivering a positive and professional experience, ensuring every enquiry is handled efficiently and directed to the right team.
What you’ll be doing:
- Be the first point of contact—handling calls, emails, and walk-ins with professionalism, warmth, and efficiency.
- Support enquiries and intake processes across multiple service areas.
- Coordinate bookings and admin support for wellness programs and services.
- Maintain a welcoming, professional reception environment.
- Act as a connector—linking customers with the right teams and services.
- Identify opportunities to improve processes and customer experience.
- Collaborate across teams to ensure a seamless and consistent service.
- Represent BallyCara as a true brand ambassador.
Desired Skills and Experience:
You’re someone who thrives on helping others and approaches each interaction with patience, care, and professionalism. You’ll bring:
- Strong customer service and communication skills.
- A warm, empathetic and solutions-focused approach.
- Excellent organisation and attention to detail.
- Confidence using systems and managing multiple tasks.
- A team-first mindset with the ability to adapt and problem-solve.
- Experience in aged care or Support at Home is a bonus—but not essential.
What you’ll get in return:
- A purpose-driven role where your work makes a difference.
- A supportive, collaborative team environment.
- Opportunities to grow and develop.
- The chance to be part of a culture built on care, connection, and community.
Why this role matters:
At BallyCara, every interaction shapes someone’s experience. In this role, you’ll help people feel heard, supported, and connected—whether it’s their first enquiry or their hundredth visit. Ready to make someone’s day, every day? Apply now.
Please note: Applications must be submitted via our recruitment portal. Applications received through external agencies or alternative channels will not be accepted. Only shortlisted candidates will be contacted. We sincerely thank you for your interest in working with BallyCara and for taking the time to apply.
Customer Relations Officer - Aged Care in Scarborough employer: BallyCara
Contact Detail:
BallyCara Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Officer - Aged Care in Scarborough
✨Tip Number 1
Get to know BallyCara's values and mission inside out. When you understand what makes them tick, you can tailor your conversations to show how you fit into their community-focused culture.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Customer Relations Officer. This will help you feel more confident and prepared for those first interactions.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips on the interview process and what it’s really like to work at BallyCara.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the BallyCara family.
We think you need these skills to ace Customer Relations Officer - Aged Care in Scarborough
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your warmth and empathy in your words.
Tailor Your Application: Make sure to align your skills and experiences with what we’re looking for in the job description. Highlight your customer service skills and any relevant experience in aged care to stand out!
Keep It Professional: While we love a friendly tone, remember to keep it professional too. Use clear language and check for any typos or errors before hitting send—first impressions matter!
Apply Through Our Website: Don’t forget to submit your application via our recruitment portal! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at BallyCara
✨Know the Company Inside Out
Before your interview, take some time to research BallyCara. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their community.
✨Showcase Your Customer Service Skills
As a Customer Relations Officer, your ability to connect with people is crucial. Prepare examples from your past experiences where you’ve demonstrated strong customer service skills, especially in challenging situations. This will highlight your empathy and problem-solving abilities.
✨Practice Your Communication Style
Since you'll be the first point of contact for customers, practice speaking clearly and warmly. You might want to role-play common scenarios with a friend or family member to get comfortable with handling enquiries and maintaining a professional tone.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, opportunities for growth, or how they measure success in this role. This shows that you’re not just interested in the job, but also in how you can contribute to BallyCara’s mission.