Senior People Operations Manager in London

Baller League is redefining the future of football entertainment. Combining elite-level talent with fan-driven storytelling and next-generation digital engagement, the league offers a new era of accessible, community-powered sports. Through immersive live events, cutting-edge media content, and strategic brand collaborations, Baller League connects audiences and partners at the intersection of sport, culture, and technology. Launched in 2024, Baller League now operates professional 6-a-side leagues in Germany, the UK, and the USA.
Key Responsibilities
Partner with the COO to define and execute a global People strategy aligned to business growth, organisational design, and future workforce needs.
Design and implement core HR policies, frameworks, and governance across multiple jurisdictions, ensuring compliance with local employment law and GDPR.
Establish clear decision rights, accountability models, and operating rhythms for People processes and vendors.
Own People risk management, compliance, and data integrity standards globally.
People Operations & Service Delivery
Build and lead end-to-end employee lifecycle processes (hire to retire), ensuring consistency, compliance, and an excellent employee experience.
Own and optimise Rippling across HR, payroll, onboarding/offboarding, documentation, and reporting.
Partner with Finance on accurate and timely payroll delivery across markets.
Define and monitor SLAs, KPIs, and service metrics, using data to drive continuous improvement.
Act as an escalation point for complex employee relations, operational, or compliance issues.
Talent, Performance & Culture Enablement
Enable leaders with robust frameworks across performance management, development, feedback, and employee engagement.
Support the design of compensation and benefits structures appropriate to each market and stage of growth.
Improve employee productivity and organisational effectiveness through clear processes and manager capability.
Foster strong employee relations and healthy team dynamics across a diverse, international workforce.
Drive automation, simplification, and scalability of People processes using Rippling and lightweight tooling.
Use People data and insights to inform decision-making, workforce planning, and leadership discussions.
Lead change management for new People processes, policies, and tools as the organisation scales.
What We\’re Looking For
Experience in People Operations / HR leadership within fast-growing, international organisations, with exposure to startup work settings and culture.
Proven ability to build People frameworks from scratch, not just operate existing ones.
Working knowledge of employment law and HR compliance across multiple countries.
Hands-on experience with modern HR systems (experience with Rippling strongly preferred).
Commercial, pragmatic, and confident operating with senior leadership.
Comfortable balancing strategy and execution in a lean, high-ownership environment.

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