At a Glance
- Tasks: Lead operations across multiple locations and drive excellence in customer service and food quality.
- Company: Join a fast-growing, founder-led QSR brand making waves in the UK market.
- Benefits: Competitive salary, car allowance, leadership development, and long-term career progression.
- Other info: Be part of an ambitious team with exciting expansion plans and genuine impact.
- Why this job: Influence the future of a business at a pivotal growth stage alongside its founders.
- Qualifications: Proven experience in multi-site operations and strong leadership skills in high-volume hospitality.
Help Build One of the UK's Most Exciting Emerging QSR Brands. Some operational roles are about maintaining standards - This isn't one of them.
Must have experience in:
- Quick Service Restaurants (QSR)
- Fast Food
- Food Delivery
- Branded Restaurant Groups
- High-Volume Casual Dining
- Multi-Site Hospitality Operations
- Foodservice & Grab-and-Go Concepts
Ballantine Recruitment has been exclusively appointed to identify a Senior Operations Manager for a fast-growing, founder-led QSR business that is already making a significant impact within the UK market. Following an exceptional launch, opening sales are already exceeding expectations by more than 50%, with ambitious expansion plans firmly underway. This is a rare opportunity to join a business at exactly the right stage of its journey, working directly alongside the founders to help build the operational platform for future growth. If you're looking for a role where you can genuinely influence the direction of a business, this could be exactly what you've been waiting for.
The Opportunity:
As Senior Operations Manager, you'll become a key member of the leadership team, working directly alongside the founders to support the continued growth and operational success of the business. This is a highly visible role with genuine influence, responsibility and long-term progression. You'll play a pivotal role in driving operational excellence, developing scalable systems, supporting future expansion and helping shape the next chapter of the business.
Key Responsibilities:
- Lead operational performance across multiple locations.
- Drive consistency in customer service, food quality and operational standards.
- Support, coach and develop Store Managers and operational teams.
- Take ownership of operational KPIs and site performance.
- Manage P&L performance and identify opportunities to improve profitability.
- Implement operational systems, processes and best practice.
- Ensure compliance across food safety, hygiene and company standards.
- Support future site openings and expansion projects.
- Work closely with the founders on operational strategy and long-term growth.
Who We're Looking For:
We're looking to speak with ambitious operational leaders who have built their careers within structured, high-volume hospitality, QSR, foodservice or multi-site restaurant environments. You'll bring:
- Proven multi-site operational leadership experience.
- Strong commercial awareness with P&L responsibility.
- Experience leading high-performing operational teams.
- Excellent coaching and people development skills.
- Strong operational discipline and attention to detail.
- The ability to thrive within a fast-paced, growing business.
- A hands-on leadership style with the ambition to build something exceptional.
Why Join This Business?
This isn't simply another Operations Manager role. It's an opportunity to join an ambitious business at a pivotal stage of its growth journey. You'll benefit from:
- Working directly alongside the founders.
- Genuine influence over the future direction of the business.
- A fast-growing organisation with ambitious expansion plans.
- The opportunity to build scalable systems and operational excellence.
- Long-term leadership progression.
- A business already outperforming expectations.
Package:
- £60,000 – £65,000 Basic Salary + Car Allowance
- Leadership Development Opportunity
- Long-Term Career Progression
- Midlands
About Ballantine Recruitment:
Ballantine Recruitment is a specialist search and talent partner supporting ambitious businesses across the Food & Drink, Hospitality, Manufacturing, Engineering and Commercial sectors throughout the UK. We specialise in identifying and securing exceptional operational, leadership and executive talent through targeted search, market expertise and an extensive professional network.
Apply:
If you're an experienced operational leader looking to become part of an ambitious growth story, we'd love to hear from you. For a confidential discussion regarding this opportunity, please contact: Ballantine Recruitment.
Senior Operations Manager QSR in Birmingham employer: Ballantine Recruitment
Join a dynamic and rapidly expanding QSR brand in the Midlands, where your operational expertise will directly shape the future of the business. As a Senior Operations Manager, you'll work closely with the founders, enjoying a unique opportunity to influence strategic decisions while benefiting from long-term career progression and leadership development. With a culture that values innovation and excellence, this role offers a chance to thrive in a fast-paced environment and make a significant impact on the company's growth journey.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operations Manager QSR in Birmingham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Ballantine Recruitment. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Ballantine Recruitment
Don't be shy about reaching out to Ballantine Recruitment directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Senior Operations Manager QSR in Birmingham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Ballantine Recruitment and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Ballantine Recruitment
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
