At a Glance
- Tasks: Provide IT support and troubleshoot issues in a dynamic environment.
- Company: Join Ball, a leader in sustainable aluminium packaging with a culture of integrity.
- Benefits: Enjoy competitive pay, diverse work culture, and opportunities for professional growth.
- Other info: Embrace diversity and inclusion in a workplace where every voice matters.
- Why this job: Make a real impact while working with innovative technologies and a global team.
- Qualifications: 2-5 years of relevant experience and a passion for problem-solving.
At Ball, integrity and trust are the foundation of who we are. Guided by our core values —"We Care. We Work. We Win.”— we create a culture where every voice matters and every idea drives progress.
Further your career at Ball, a world leader in manufacturing sustainable aluminium packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe!
Create a new future. Apply Today.
Position overview:
Provide IT Support, responding to end user inquiries and troubleshoot issues promptly and efficiently.
Responsible for overseeing the implementation, performance tuning, and recovery procedures for mission-critical enterprise systems and supporting infrastructure. This role serves as a technical resource in IT administration for complex operating environments, recommending configurations and operations of IT components. The position involves investigating feasibility, analysing requirements, and developing detailed specifications to provide high quality service to our customers.
Key responsibilities include:
- Administer and support complex environments, including core infrastructure tools and technologies. Perform hands-on administration tasks including installation, configuration, backup, and recovery.
- Review monitoring, capacity, and configuration management of complex technologies to ensure acceptable performance and adherence to service level agreements.
- Ensures the delivery of high quality technical solutions that meet business needs. Configures, develops, tests, monitors, and supports changes and enhancements to IT environment.
- Takes a broad perspective to identify innovative business solutions that challenges the business on their assumptions of how they will successfully execute their plans.
- Administer systems and/or networking in a large corporate environment with multiple global locations and a user base of 15k+.
- Perform duties within ITIL best practices guidelines for Incident, Change, Request, and Problem management. Utilizes other industry ITSM best practices where relevant to Ball’s future.
- Adhere to security best practices, governance, and compliance laws such as HIPAA, SOX, GDPR, LGPD, etc.
- Define detailed specifications in compliance with operations architecture to solve complex business problems.
- Work closely with third-party vendors including software providers, implementation partners, and consultants.
- Tune infrastructure parameters for efficient resource utilization and suggest improvements for optimization.
- Provide Tier 2 infrastructure support, follow support escalation processes, and maintain documentation.
Key responsibilities include:
- Broad training in a related field usually acquired through college. Bachelor’s degree in a relevant field preferred.
- Job related experience for 2-5 years minimum.
- 2+ years development experience implementing solutions for complex systems support business processes
- Experience in communicating and collaborating with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: (functional requirements (business requirements document), iii, use cases, GUI, screen and interface designs).
- Experience in driving process and technology re-engineering using industry practices e.g., Six Sigma, Lean, Kaizen, COBIT, ITIL, CMMi.
- Proficient in end-user support, hardware and software setup, infrastructure installation and integration.
- Experience with ServiceNow or and ability to create Dashboards/Reports.
- Fluent English.
Ball Corporation is an Equal Opportunity Employer. We actively encourage applications from everybody, regardless of gender, age, ethnicity, faith, ability, or orientation. Our products range from infinitely recyclable aluminium cans, cups to aerosol bottles solutions that enable our customers to contribute to a better world.
Each of us has a deep commitment to diversity and inclusion which is the foundation of our culture of belonging. Everyone at Ball is making a difference by doing what we love. Because what we create may change, but what we will always make is a difference.
Please note the advertised job title might vary from the job title on the contract due to local job title structure and global HR systems.
No agencies please.
Functional Analyst, Site Support in Luton employer: Ball
At Ball Corporation, we pride ourselves on fostering a culture of integrity and trust, where every voice is valued and innovation thrives. As a Future Leader, you'll embark on an 18-month journey that not only accelerates your professional development through diverse assignments but also allows you to contribute to sustainable practices in a global manufacturing leader. Join us in making a meaningful impact within the community and beyond, while enjoying a supportive environment that champions diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Functional Analyst, Site Support in Luton
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Ball values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Ball might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Ball!
✨Direct Apply to Ball
Let's not forget to apply directly through the Ball website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Functional Analyst, Site Support in Luton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Ball.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Ball. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Ball
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
