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- Tasks: Manage customer communication, process orders, and plan production to meet demands.
- Company: Join Ball, a leader in sustainable aluminium packaging with a global team of 16,000.
- Benefits: Be part of a top-rated workplace with opportunities for professional growth and community impact.
- Why this job: Make a difference in sustainability while developing your career in a dynamic environment.
- Qualifications: Degree in a relevant field and experience in customer fulfilment required.
- Other info: Diverse and inclusive culture where everyone belongs and contributes to a better world.
The predicted salary is between 36000 - 60000 £ per year.
Further your career at Ball, a world leader in manufacturing sustainable aluminium packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe! Ball is thrilled to receive Newsweek's 2023 Top 100 Global Most Loved Workplace award! As a sustainable product leader, we have over 16,000 global team members. From endlessly recyclable aluminum cans, and cups, to aerosol bottles, our goal is to contribute to a better community, society, and world.
Position overview: The position covers managing communication with the customers, maintenance of the SAP system to ensure orders are fulfilled, and planning of production to meet customers' needs. You will perform sales and forecasting analysis in order to set high standards for forecast accuracy.
Key responsibilities include:
- Processing orders, stock maintenance and reporting in SAP system
- Production planning to meet customer demands and Ball business plan
- Management of day to day customer relationship
- Delivery management with Logistics provider and customer specific logistics analysis
- Management of movement of support stock into the UK from outside of the EU
- Sales reporting
- Design processing with Graphics Controller
- Customer sales forecasting and analysis
- Customer visits & relationship management, development of customer initiatives
- Support to Customer Fulfilment Manager on KPI data including Slow and non-moving inventory, OTIF
- Assist sales and finance with customer credit balances to meet KPI requirements and speedy resolution to invoice/credit queries
- Management of Regional ends planning as required
- Liaison with plant management on operational, technical and commercial issues
What are we looking for?
- Degree level qualification in a relevant field
- Experience working in a Customer Fulfilment team
- Proven experience dealing with major blue-chip customers
- Capability of working in dynamic and fast pace environment
- Strong technical skills, including proficiency in Word, Excel, and PowerPoint and SAP
- Excellent communication and presentation skills
- Fluency in English
Ball Corporation is an Equal Opportunity Employer. We actively encourage applications from everybody, regardless of gender, age, ethnicity, faith, ability, or orientation. When you join Ball you belong to a team of over 16,000 members worldwide. Our products range from infinitely recyclable aluminium cans, cups to aerosol bottles solutions that enable our customers to contribute to a better world. Each of us has a deep commitment to diversity and inclusion which is the foundation of our culture of belonging. Everyone at Ball is making a difference by doing what we love. Because what we create may change, but what we will always make is a difference.
Customer Account Controller (15-month Maternity cover) in Luton employer: Ball
Contact Detail:
Ball Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Controller (15-month Maternity cover) in Luton
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Ball through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching Ball's values and recent achievements. Show us that you’re not just another candidate; you’re genuinely excited about contributing to their mission of sustainability.
✨Tip Number 3
Practice your communication skills! Since the role involves managing customer relationships, being able to articulate your thoughts clearly and confidently will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Ball team.
We think you need these skills to ace Customer Account Controller (15-month Maternity cover) in Luton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Account Controller role. Highlight your experience in customer fulfilment and any relevant technical skills, especially with SAP. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working at Ball and how you can contribute to our mission of sustainability. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Communication Skills: Since this role involves managing customer relationships, it's crucial to demonstrate your excellent communication skills. Whether it's in your CV or cover letter, make sure to include examples of how you've effectively communicated with customers in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you'll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Ball
✨Know Your Stuff
Before the interview, make sure you understand Ball's mission and values, especially their commitment to sustainability. Familiarise yourself with their products and how they contribute to a better world. This will show your genuine interest in the company and its goals.
✨Master the SAP System
Since the role involves managing the SAP system, brush up on your SAP skills. Be ready to discuss your experience with it and how you've used it in previous roles. If you can share specific examples of how you've improved order processing or stock maintenance, even better!
✨Showcase Your Communication Skills
As you'll be managing customer relationships, it's crucial to demonstrate your excellent communication skills. Prepare examples of how you've successfully handled customer queries or built strong relationships in the past. This will highlight your ability to thrive in a dynamic environment.
✨Prepare for Sales and Forecasting Questions
Expect questions related to sales reporting and forecasting analysis. Brush up on your analytical skills and be ready to discuss how you've set high standards for forecast accuracy in previous roles. Showing that you can think critically about data will impress your interviewers.
