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- Tasks: Manage customer communication, process orders, and plan production to meet demands.
- Company: Join Ball, a leader in sustainable aluminium packaging with over 16,000 global team members.
- Benefits: Enjoy a diverse workplace, opportunities for professional growth, and a chance to make a global impact.
- Why this job: Be part of a team that values sustainability and inclusivity while developing your career.
- Qualifications: Degree in a relevant field and experience in customer fulfilment required; SAP knowledge is a plus.
- Other info: Ball is an Equal Opportunity Employer, welcoming applications from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
Further your career at Ball, a world leader in manufacturing sustainable aluminium packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe!
Ball is thrilled to receive Newsweek\’s 2023 Top 100 Global Most Loved Workplace award! As a sustainable product leader, we have over 16,000 global team members. From endlessly recyclable aluminum cans, and cups, to aerosol bottles, our goal is to contribute to a better community, society, and world.
Position overview:
The position covers managing communication with the customers, maintenance of the SAP system to ensure orders are fulfilled, and planning of production to meet customers needs. You will perform sales & forecasting analysis in order to set high standards for forecast accuracy.
Key responsibilities include:
• Processing orders, stock maintenance and reporting in SAP system.
• Production planning to meet customer demands and Ball business plan.
• Management of day to day customer relationship.
• Delivery management with Logistics provider and customer specific logistics analysis.
• Management of movement of support stock into the UK from outside of the EU.
• Sales reporting.
• Design processing with Graphics Controller.
• Customer sales forecasting and analysis.
• Customer visits & relationship management, development of customer initiatives.
• Support to Customer Fulfilment Manager on KPI data including Slow and non-moving inventory, OTIF.
• Assist sales and finance with customer credit balances to meet KPI requirements and speedy resolution to invoice/credit queries.
• Management of Regional ends planning as required.
• Liaison with plant management on operational, technical and commercial issues.
What are we looking for?
• Degree level qualification in a relevant field.
• Experience working in a Customer Fulfilment team.
• Proven experience dealing with major blue-chip customers.
• Strong technical skills, including proficiency in Word, Excel, and PowerPoint.
• SAP knowledge is a plus.
• Excellent communication and presentation skills.
• Fluency in English.
Ball Corporation is an Equal Opportunity Employer. We actively encourage applications from everybody, regardless of gender, age, ethnicity, faith, ability, or orientation.
When you join Ball you belong to a team of over 16,000 members worldwide. Our products range from infinitely recyclable aluminium cans, cups to aerosol bottles solutions that enable our customers to contribute to a better world.
Each of us has a deep commitment to diversity and inclusion which is the foundation of our culture of belonging. Everyone at Ball is making a difference by doing what we love. Because what we create may change, but what we will always make is a difference.
Please note the advertised job title might vary from the job title on the contract due to local job title structure and global HR systems.
No agencies please.
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Customer Account Controller employer: Ball Corporation
Contact Detail:
Ball Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Controller
✨Tip Number 1
Familiarise yourself with SAP systems, as this role heavily involves managing orders and stock maintenance within it. Consider taking a short online course or tutorial to boost your confidence and demonstrate your commitment to mastering the tools used in the position.
✨Tip Number 2
Network with professionals in the customer fulfilment sector, especially those who have experience with blue-chip customers. Engaging in conversations on platforms like LinkedIn can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your experience in managing customer relationships during the interview. Think of specific examples where you successfully resolved issues or improved customer satisfaction, as this will showcase your ability to handle the responsibilities of the role.
✨Tip Number 4
Stay updated on industry trends related to sustainable packaging and aluminium products. Being knowledgeable about the company's mission and recent developments will not only impress your interviewers but also show your genuine interest in contributing to their goals.
We think you need these skills to ace Customer Account Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer fulfilment and any technical skills, especially with SAP. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sustainability and your understanding of Ball's mission. Mention specific experiences that relate to managing customer relationships and production planning.
Highlight Relevant Skills: Emphasise your proficiency in Word, Excel, and PowerPoint, as well as any experience with sales forecasting and analysis. Provide examples of how you've used these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Ball Corporation
✨Know Your SAP Basics
Since the role involves maintaining the SAP system, it's crucial to brush up on your SAP knowledge. Familiarise yourself with how orders are processed and stock is maintained within the system. This will show your potential employer that you are proactive and ready to hit the ground running.
✨Demonstrate Customer Relationship Skills
The position requires managing day-to-day customer relationships, so be prepared to discuss your experience in this area. Think of specific examples where you've successfully handled customer queries or built strong relationships with clients. This will highlight your interpersonal skills and ability to manage expectations.
✨Showcase Your Analytical Skills
Sales forecasting and analysis are key responsibilities for this role. Be ready to talk about any relevant experience you have with data analysis, especially in sales contexts. You might even want to prepare a brief example of how your analytical skills led to improved outcomes in previous roles.
✨Prepare Questions About Sustainability
As Ball is a leader in sustainable aluminium packaging, showing your interest in sustainability can set you apart. Prepare thoughtful questions about their sustainability initiatives and how the Customer Account Controller role contributes to these goals. This demonstrates your alignment with the company's values and mission.
