At a Glance
- Tasks: Provide top-notch customer service and support a dedicated portfolio of clients.
- Company: Join Ball, a leader in sustainable aluminium packaging with a global impact.
- Benefits: Competitive salary, career development, and a chance to make a difference.
- Other info: Diverse workplace that welcomes all applicants and offers growth opportunities.
- Why this job: Be part of a team that values sustainability and community impact.
- Qualifications: GCSEs or equivalent, plus experience in customer service or supply chain.
The predicted salary is between 30000 - 42000 £ per year.
Further your career at Ball, a world leader in manufacturing sustainable aluminium packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe! Ball is thrilled to receive Newsweek's 2023 Top 100 Global Most Loved Workplace award! As a sustainable product leader, we have over 16,000 global team members. From endlessly recyclable aluminum cans, and cups, to aerosol bottles, our goal is to contribute to a better community, society, and world.
Position overview: The Customer Service Representative will be a key member of the Customer Service team, reporting to the Customer Service Manager onsite. This role will be responsible for contributing to the success of Ball by providing excellent service to a dedicated portfolio of customers using defined processes.
Key responsibilities include:
- Cooperating closely with relevant sales managers/agents.
- Creating the order definition in SAP for further production, based on the customers order, monitoring the complete and timely disclosure of its customers' requirements, cooperating with the planning department.
- Cooperating with the repro department in the area of communication with the customer during the approval of the creative design by the customer.
- Cooperating to ensure possible customer and internal audits.
- Maintaining complete and up-to-date records of orders for dedicated customers.
- Cooperating with the quality department in the area of complaints.
- Issuing invoices for delivered orders.
- Cooperating with the logistics department - order transportation of manufactured orders.
- Following established rules for data storage and information sharing with other colleagues and managers when working with dedicated customers.
- Using of the SAP system to work with orders, invoices, technical specifications of goods, etc.
- Cooperating with the customer departments of sister plants / providing each other with the necessary information.
What are we looking for?
- GCSE (5-9/ A-C) or equivalent education
- Job related experience in Customer Service or Supply Chain area
- Knowledge of French or any other language desirable
Ball Corporation is an Equal Opportunity Employer. We actively encourage applications from everybody, regardless of gender, age, ethnicity, faith, ability, or orientation.
Customer Service Representative employer: Ball Aerospace
At Ball, we pride ourselves on being a world leader in sustainable aluminium packaging, offering our employees a vibrant work culture that fosters professional growth and community impact. As a recipient of Newsweek's 2023 Top 100 Global Most Loved Workplace award, we provide our Customer Service Representatives with comprehensive training, opportunities for advancement, and the chance to contribute to meaningful projects that make a difference globally. Join us in our mission to create a better world while enjoying a supportive environment and a diverse team of over 16,000 dedicated professionals.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Ball through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching Ball's values and recent achievements. Show them you’re not just another candidate; you’re genuinely interested in their mission of sustainability and community impact.
✨Tip Number 3
Practice common customer service scenarios. Think about how you'd handle difficult customers or complaints. Being ready with examples will show you’re the right fit for the role and can handle the pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Ball team!
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service role at Ball. Highlight any relevant experience in customer service or supply chain, and don’t forget to mention your GCSEs or equivalent qualifications. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your skills align with our mission at Ball. Keep it concise but engaging – we love a good story!
Show Off Your Language Skills:If you know French or any other language, make sure to mention it! Being multilingual can be a huge asset in our diverse workplace. We appreciate candidates who can communicate effectively with a wide range of customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at Ball Aerospace
✨Know Your Stuff
Before the interview, make sure you understand Ball's mission and values, especially their focus on sustainability. Familiarise yourself with their products and how they contribute to a better community. This will show your genuine interest in the company and its goals.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you resolved complaints or worked closely with teams to meet customer needs. Be ready to discuss how you can apply these skills at Ball.
✨Get Comfortable with SAP
Since the role involves using SAP for order management, brush up on your knowledge of this system. If you have experience with similar software, be prepared to discuss it. Showing that you're tech-savvy will give you an edge.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how success is measured in the role, or what challenges the customer service team currently faces. This shows your enthusiasm and willingness to engage.
